EPHG Limited Reviews 284

Made an emergency call at 11:15pm - unlike several others the call was answered!!! After giving details and making call out charge was sent details of who was coming and arrival estimate. Very efficient and kind plumber there within half an hour of the call - immediate problem sorted. Could breathe again - flood stopped!!!

Burglary alarm won’t stop in early hours if the morning. Electrician out within 40 minutes and resolved quickly. Electrician was polite, efficient and friendly. Great service

I couldn't fault these guys, had a plumber out in a half hour at 4:30am. I was in a pure panic but Jamie was Amazing!

Fixed our boiler, on a Sunday, all within a few hours of calling. Thank you

Lost supply and was immediately attended to by customer service. Steve came around within 30 minutes and repaired the consumer unit. Really nice chap

Good service and quick response. Engineer was very good at explaining the issues and sorting them. Much cheaper and quicker than British Gas would have waited 4 days

If you need a plumber within 2 hours, you won't do better than EPHG. My call was handled efficiently and an engineer was with me in 90minutes, with good communication along the way.

Tap broke and bath was filling with water quicker than it was draining. They responded so quick and fixed it so fast. Excellent service

I stupidly drilled through a pipe in the wall and got a lovely leak on a Sunday evening. I called EPHG and within 75 mins Adam sorted job quick and was efficient, very tidy too. Spot on job thank you.

I spoke to Adam on the phone, he was extremely helpful & said someone would be out within 90 minutes. Jon arrived within half an hour and was amazing and went above & beyond. Couldn't of had better service from either!

Brilliant service quick callout extremely helpful

Ross gave us a call before heading to us arrived in good time and kept us well informed of the job as it was progressing. Owing to current times, he wore a mask for the duration of the visit and was very polite with us.

Arrived in good time, polite and respectful

I needed a plumber for a burst pipe at 0100hrs on New Years Day. I called another company, and the call taker had clearly been asleep, was confused taking details, couldn’t tell me when the plumber would arrive. I couldn’t isolate the mains, so I spent the next three hours catching water in buckets waiting for a plumber who never came.
I called EPHG Ltd and the phone was answered by a cheerful, alert and politely reassuring guy who explained the call out procedure and fee, and arranged a plumber for me; he said they would arrive within the hour.
He also texted to confirm the plumbers a name and contact details, and by the time I’d finished speaking to him , the plumber had all so texted to say he was en route. 20 minutes later, he arrived, exceeding my expectations, and had the problem under control with in minutes. He also gave me advice on how to proceed with the faulty stop cock and further repairs to fully address the problem.
I couldn’t be happier with the excellent service and helpful, no-nonsense attitude displayed by this company. I would highly recommend them and I would suggest keeping their number handy somewhere in the event you experience a similar mishap. Can’t praise them highly enough, well done and thank you.

Used ephg for a boiler that was not working properly and had no hot water. They were brilliant! Came out same day. I was provided with the engineer's details which was very reassuring. Engineer incredibly polite and managed to fix the problem,but also gave suggestions for moving forward. I will definitely use them again for any problem i the house. It is so nice when a company does what it says it will do.

We had an urgent problem with our hot water a few days before Christmas. We used EPHG to help us secure a licensed professional to fix the problem after our insurer said they’d only send someone round in the new year. The tradesman that EPHG secured was fantastic. He completed the job as fast as possible, which is great when you’re paying emergency hourly rates. The tradesman even sorted out the invoice we needed to claim back through our British Gas insurance.

Had my boiler flashing up for maintenance as I was packing for a Christmas trip, with visions of coming home to a called flat and no hot water I decided I would need to get it sorted before I left the next day. Tried my usual plumbers but realised I was not going to get anyone local out I knew fast so I called this service and they hooked me up with a contractor in the area and the issue was fixed within a couple of hours - yes not the cheapest but if you need an emergency plumber and don't know anyone this company is perfect. Thank you!

Christmas Eve 4pm 2021
Disaster struck with the breaker box at my property. Tried countless 24hr emergency electrician numbers without success - of course we don’t have emergencies over Christmas and New Year.
Last roll of the dice I called EPHG and within 3hrs of making the call a repair had been made. Roy the attending electrician was polite, knowledgeable and professional. Completed the work efficiently and effectively saved Christmas.
Expensive but then it was Christmas Eve, it was an emergency and averted what could have resulted in an electrical fire with tragic consequences for a young family. Money well spent!!!
Great Service
True 24hr emergency service
Highly recommend

Jo was polite and efficient from the moment he answered the phone through to completion of the job. He had an engineer to my house within the hour and the engineer was also polite and very competent. My problem had been dragging on for weeks and it was solved within the hour of the engineer arriving. Not cheap, but you pay for what you get, and I got excellent service. Thank you