Joe Jepp is knowledgeable and skilled in his craft with a matching attitude. I would highly recommend him to both family and friends. His professionalism in his area of expertise has to be the best I... See more
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Called to get my elderly uncle's heating repaired when it failed during snowy weather. Kevin Hudson came and made an immediate temporary repair, then came back with a new part to complete it. He the... See more
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Excellent, cannot state enough how professional and reassuring Ged, the gas heating engineer was. Came to do the job properly after the run around by another worker. Prompt, clean, honest: fixed the b... See more
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I was billed £300 for just 10 minutes of work by the contractor. He came to inspect the leak and advised resealing the shower with silicone. After completing the task, the bill amounted to £300—remark... See more
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Company details
Written by the company
EPHG offer an emergency electrician, plumber, heating engineer that is gas safe. Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job. EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%. Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day. Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.
Contact info
Parkgates Bury New Road, M25 0JW, Manchester, United Kingdom
- 07720247247
- martin@ephg.limited
- ephg.limited
4.7
Excellent
284 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. Provided an emergency plumber at midnight on a bank holiday. Clear communication and good quality repairs.
May 20, 2022
Unprompted review
Reply from EPHG Limited
Happy the service we provided at midnight was great for you. Being transparent as much as possible in communication is our aim and glad you got a quality repair. Thank you for your time in writing this review.
Engineer was excellent
Engineer Paul was excellent. All sorted. Really friendly and great service overall. Thank you
May 17, 2022
Unprompted review
Reply from EPHG Limited
I'm glad the engineer Paul was excellent and what ever the issue was, I'm glad it's been sorted. Much appreciated for your time in writing this nice review.
ELECTRICAL PROBLEM
CALLED EPHG TO SOLVE A ELECTRICAL PROBLEM . THEY GOT IN TOUCH WITH A LOCAL COMPANY TO COME AND SOURT THE JOB THAT WAS FINE . THE BAD NEWS IS THEY CHARGED ME 118 POUNDS CALL OUT FEE JUST TO RING SOMEONE ELSE TO DO THE JOB I FIND THIS ABSOLUTLEY DISCUSTING . I WAS CHARGED ANOTHER 118 POUNDS BUY THE ELECTRIAN WHO DID THE JOB WHICH I HAVE NO PROBLEM WITH
May 8, 2022
Unprompted review
Reply from EPHG Limited
You was explained the rates very clearly over the phone, the rates would've been text to you to confirm our discussion over the phone which included the rates in writing. You would've replied to the text confirming you're happy with these costs.
I'm glad that the engineer we assigned to you did a good job and you have no problem with the engineer we sent you.
My only concern is, why did you accept the rates but wasn't happy with them.
Do feel free to send us an email to martin@ephg.limited so I can look into this to make sure the staff did everything as they should.
Please note that we're a national company, so we do have staff taking calls and we assign the closest engineer.
Our contract solution can be seen as way beyond most companies giving our clients peace of mind that they've come to a good company for transparency in costs where we also try to get our clients the best contractors over.
We keep decent engineers on our system and get rid of contractors that don't act as professional raising the bar of expectation. Client's that use our company seem to prefer this due to being let down so many times by business's not managed by companies like ourselves.
Had a problem with a shower
Had a problem with a shower that I couldn't fix and had water running non stop. Contacted EPHG on bank holiday Monday, prompt reply to the phone call, took details and they understood the problem. Plumber arrived in just over 60 mins, very polite, came in and sorted the problem very quickly. Also went on and finished installing the rest of the shower. Great service, full up front details of the costs and didn't vary from what they offered. Would recommend anytime.
May 2, 2022
Unprompted review
Reply from EPHG Limited
Really happy that the engineer was able to get to you within a reasonable amount of time to stop your water from running with a bonus of being able to finish off installing. Thank you for your time in writing the review.
Very efficient service
Very efficient service . Didn’t have to wait long for our allocated plumber to arrive due to a leaking pipe under sink, Plumber was a real gentleman and would not hesitate to use this company again in an emergency. Thank you.
April 25, 2022
Unprompted review
Reply from EPHG Limited
Happy to have provided you with a plumber, thank you for using our service and writing a nice review.
Excellent emergency service
Late on a Sunday we lost all power to our house. We called EPHG and they first helped ensure there was an issue (not a provider issue) and then sent an engineer within an hour. The Engineer who turned up was extremely professional, polite and quick to work. The issue was fixed within the hour. I would highly recommend.
April 24, 2022
Unprompted review
Reply from EPHG Limited
Happy to assist you late on Sunday and glad you had the problem resolved. Thanks for your time in writing this wonderful 5 star review.
Bank Holiday weekend
Bank Holiday weekend, no heating or hot water. One phone call, came out and fixed it in no time - marvellous.
You certainly wouldn’t get that from a certain gas company I won’t mention
April 16, 2022
Unprompted review
Reply from EPHG Limited
Happy you're one in our estimated 70% of clients who got their boiler fixed on the first visit. We always aim to give the best service possible and thank you for the review you have written about our company and the assigned engineer.
Excellent & Speedy Service
Water leakage from my kitchen ceiling was identified & fixed in no time! Very quick service & kept me up to date throughout the process. Fantastic communication from both helpdesk & Plumber.
April 7, 2022
Unprompted review
Reply from EPHG Limited
Happy that we was able to assist you in your time of need and hope that the water leak coming through your kitchen ceiling hasn't caused too much damage. Thanks for your time in writing this wonderful review.
gas leak
after a gas leak was discovered and a phone call was made-engineer attended and sorted the isseu quickly and efficiently. Very happy and would recommend
March 16, 2022
Unprompted review
Reply from EPHG Limited
Sorry for the long delay in replying and for some reason, I don't think I saw any notifications on this review and another and wonder it was a glitch, however, the main thing is you had a good service and I thank you for your time in writing this review.
Our gas fire broke last night
Our gas fire broke last night. Contacted Emergency Electricians this morning and it now mended. Great service, friendly staff worth the little extra cost to be warm and safe.
March 14, 2022
Unprompted review
Reply from EPHG Limited
Sorry for the long delay in replying and for some reason like another review after this, I don't think I saw any notifications on this review and wonder it was a glitch, however, the main thing is you had a good service and I thank you for your time in writing this review.
Amazing response Amazing response time and sorted out the problem.
Arrived home from holiday 4 hours ago to find water gushing out of the underfloor heating manifold.
Rang EPHG who got a very nice competent heating engineer to our house within 30 minutes.
He sorted out the leak in about one hour and was thorough checking the whole heating system. Excellent service. Based on this experience I would recommend them highly.
March 8, 2022
Unprompted review
Reply from EPHG Limited
When I read underfloor heating manifold, I always feel a bit hesitant, however, I'm really glad the engineer was able to work with this and helped you out. Sorry you had to come home from a holiday to this. All the best and thanks for the 5 star review.
Pipes rerouted at short notice
These guys saved us in a tight time crunch to keep out stove installation on track when pipes were found during the flue fitting. Plumber sent out was super friendly and knowledgeable and did a fantastic job. Worth the extra for the speed of service.
March 1, 2022
Unprompted review
Reply from EPHG Limited
Really happy you got what you wanted as I think the engineer sounds like he's gone above and beyond the normal routine. We always like engineers to be friendly and try there best. Thanks for the nice review and all the best.
Baxi boiler Venturi problem.
The plumber arrived in good time and solved a problem with my boiler very quickly. The part was fitted and all done within an hour. Very pleased.
March 1, 2022
Unprompted review
Reply from EPHG Limited
I'm glad that you're happy and your boiler being fixed within the hour and I thank you for your time in writing this nice review.
I could not have been happier with the…
I could not have been happier with the service and engineer. Prompt,professional,polite, helpful, and went that extra mile to help me in a difficult situation after just moving in. I would and will be happy to use again.
February 28, 2022
Unprompted review
Reply from EPHG Limited
Really happy that you're happy with the service we have given. Hope your move is or had gone smoothly. Thanks for the time in writing the review in a busy time.
EXCELLENT THE BEST COMPANY AROUND After…
EXCELLENT THE BEST COMPANY AROUND After 2 really bad experiences with other companies going and then dragging out for time and parts which were not even needed in the end. These guys were fabulous from start to finish. Joe was over the phone really reassuring, explaining everything they could do. The Engineer Gary Brown was then there within an hour and completely fixed the problem. I can’t recommend these guys enough. Best company 100% use them.
Had another problem the next day Gary was straight out to help again I cannot recommended this company enough the best by far I’ve ever used. If I could give them 10 stars I would ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Amazing definitely the best company around don’t use anyone else
February 26, 2022
Unprompted review
Reply from EPHG Limited
Really appreciate the fantastic review and happy that Gary had fixed you problem. All the best.
Burglar alarm misbehaving!
Had a minor emergency with a burglar alarm that was making some very antisocial noises! Rang EPHG and an electrician arrived within an hour. Problem sorted and the wife's shredded nerves returned to normal.
February 21, 2022
Unprompted review
Reply from EPHG Limited
I'm glad the burglar alarm has been sorted. In most case with burglar alarms, the engineer generally only isolates it as burglar alarms can most of the times be specialist jobs. As I'm not sure which client you are, I hope your alarm is now working again.
Cracked radiator pipe
Engineer arrived within 90mins very considerate and quickly got on with the job.
February 21, 2022
Unprompted review
Reply from EPHG Limited
I'm glad the engineer got to you within 90 minutes and assuming by the 5 star review, I assume everything went well. Thank you.
Excellent quick professional service.
February 19, 2022
Unprompted review
Reply from EPHG Limited
Thank you for the review, much appreciated
Really impressed by this service
Really impressed by this service. Our boiler broke down on a Friday night in very cold weather and our regular heating company don't do 24 hour call out. EPHG quickly found me a brilliant heating engineer who came out quickly and fixed the problem. I'd never have found him on my own. Recommended highly.
February 19, 2022
Unprompted review
Reply from EPHG Limited
Really happy we was able to assist you in this terrible weather and hope you don't get any further issues.
Really happy to get a 5 star review from you and all the best.
Call answered quickly and great service.
Called after 5pm and call answered quickly. We had leak from cold water tank down through lights into bathroom below. Plumber visit arranged for within 120 minutes and he arrived well within this time. Fixed very quickly and full explanation for cause of leak given. Also advised as to DIY preventative measures.
We phoned several “emergency plumber services” none of whom could visit until the following morning. It cost us just over £100 but prevented further flooding of the loft flooring and rafters and the bathroom beneath.
Very pleased with the service.
February 14, 2022
Unprompted review
Reply from EPHG Limited
We're very happy for this good review about the water leak from the tank. We appreciate the time put into this review. Thank you and all the best.
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