Joe Jepp is knowledgeable and skilled in his craft with a matching attitude. I would highly recommend him to both family and friends. His professionalism in his area of expertise has to be the best I... See more
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Called to get my elderly uncle's heating repaired when it failed during snowy weather. Kevin Hudson came and made an immediate temporary repair, then came back with a new part to complete it. He the... See more
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Excellent, cannot state enough how professional and reassuring Ged, the gas heating engineer was. Came to do the job properly after the run around by another worker. Prompt, clean, honest: fixed the b... See more
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I was billed £300 for just 10 minutes of work by the contractor. He came to inspect the leak and advised resealing the shower with silicone. After completing the task, the bill amounted to £300—remark... See more
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Company details
Written by the company
EPHG offer an emergency electrician, plumber, heating engineer that is gas safe. Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job. EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%. Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day. Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.
Contact info
Parkgates Bury New Road, M25 0JW, Manchester, United Kingdom
- 07720247247
- martin@ephg.limited
- ephg.limited
4.7
Excellent
284 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with the service provided
Very happy with the service provided , came within 70mins late on Sat evening and stayed to sort a difficult job
October 1, 2022
Unprompted review
Reply from EPHG Limited
I'm glad you're really happy with the service from an engineer getting to you, late on Saturday. I hope the difficult situation has been completely fixed. Thanks for your time in writing this nice review.
Great service will use again if ever needed!
Had a leak in my water tank called EPHG within the 90 mins plumber arrived within 30 min he knew the issue and within 24 hours (as needed a part being sorted) everything was fixed! Plumber was brilliant and service was great!
September 25, 2022
Unprompted review
Reply from EPHG Limited
Really happy that from calling us to getting you issue resolved, the complete work has been completed and you seem very satisfied, I would assume. I appreciate your time and thank you for writing the review.
Excellent people
Emergency at 07.00 they calmly took details and work was completed before 09.30. Would recommend to everyone. Five star service.
September 24, 2022
Unprompted review
Reply from EPHG Limited
I hope the problem you had is fully resolved and I thank you for your time in writing the review. We hope for all our call-outs to be as smooth as this one.
Fast and friendly service
Fast and friendly service, engineer provided was great, fixed my problem in minutes! Very happy!
September 13, 2022
Unprompted review
Reply from EPHG Limited
This is what we like to see from all the engineers we send to our clients. Happy the engineer managed to fix your issue in minutes and appreciate your time in writing the review. Thank you.
Great service from start to finish
Called on Saturday as we had a dire emergency, called other so called 24 hour plumbers but no answer. Called these and got an answer straight away and was explained the costs and how long someone will be out, the plumber arrived in the time given and quickly found the route of our leak. The plumber was very clean and tidy would highly recommend.
September 10, 2022
Unprompted review
Reply from EPHG Limited
Nice long review which I really appreciate. I'm happy that the engineer was able to find the leak quickly and was clean & tidy.
100% Recommend
Total professionalism from start to finish. Turned up when he was expected. Neat and tidy and sorted my issue within an hour. Would definitely recommend :)
September 5, 2022
Unprompted review
Reply from EPHG Limited
This is the type of service we hope for every time, professional and is able to finish the job within the hour. Thanks for the nice review. Much appreciated.
Reply from EPHG Limited
Glad we was prompt for you and thank you for your time in writing this 5 star review
Had leaking pipe joint on Bank Holiday
Had leaking pipe joint on Bank Holiday. Ben came within 3 hours and fixed it very quickly and efficiently. Excellent customer service.
August 28, 2022
Unprompted review
Reply from EPHG Limited
3 Hours is a little bit longer than we like, however, I appreciate the 5 star reviews and very grateful for your time in writing it. All the best.
Great service
Great service, called for an emergency plumber and Anthony arrived within 90 mins and sorted the issue. Very reasonably priced especially for emergency call out
Thank you to Kieran who took the call too and sorted out the engineer.
August 14, 2022
Unprompted review
Reply from EPHG Limited
We're glad that you've spent time to write a nice review and the engineer Anthony arrived within 90 minutes and. sorted the issue. Much appreciated and all the best.
Had a faulty valve in pipe in garage.
Had a faulty valve in pipe in garage.
Kieran was very helpful and kept me updated by email when the plumber Anthony would arrive.
Anthony was very efficient and completed the job in a short time.
Would throughly recommend
July 31, 2022
Unprompted review
Reply from EPHG Limited
I'm glad the job was completed in a short time keeping the cost down as much as possible. Being informative as much as possible by email or by text when making a booking to the engineer coming out is what we do. Thanks for the nice review and all the best.
Great service
Great service. Costs explained right at the outset. A bit more expensive than others but you pay for service these days.
Plumber came out within 12 hours. I was given a time window which was adhered to.
The plumber was great.
Thanks for the service
July 31, 2022
Unprompted review
Reply from EPHG Limited
Nice review. We always explain costs and send receipts once payment is made to make sure nothing was misheard with the chance the payment is voided immediately after if needed. Glad the plumber was great for you and I appreciate your time in writing the review.
Quick, impressive service
I needed an urgent callout on a Friday night for a major leak. Very quick response time and overall a very smooth and efficient process. Engineer Anthony was knowledgeable and got straight to identifying the leak source with no wasted time and was able to perform a fix that solved the immediate problem. He also took pains to explain exactly what he was doing and why which I appreciated, especially when having to relay details to my landlord.
July 27, 2022
Unprompted review
Reply from EPHG Limited
In most cases, there isn't anything worse than a major leak and generally a time of panic. We're glad that Anthony was able to get to you soon enough to perform a fix immediately and overall you are happy with the service EPHG and the engineer has given you. This is a great review and I appreciate your time in writing it. Thank you.
From my initial phonecall to Anthony…
From my initial phonecall to Anthony fixing my leaking bath it couldn't have been easier. Arrived within the hour. Efficient friendly and didn't drag the job out. Would highly recommend.
July 23, 2022
Unprompted review
Reply from EPHG Limited
We're happy that Anthony had got to you within the hour and fixed the leak underneath your bath without dragging it out. We appreciate your time in writing this nice review and thank you.
Fantastic quick and very efficient…
Fantastic quick and very efficient service.
Would certainly recommend them!
July 13, 2022
Unprompted review
Reply from EPHG Limited
Happy the service was quick and efficient for you. Thanks for the review and all the best.
Fast, helpful and did an excellent job
I had not used this company before but when you get a burst pipe, you need help fast. And this is exactly what I got. Plumber arrived within the 2 hour promise and went straight to work. Nice guy, did a great job. Highly recommend.
July 7, 2022
Unprompted review
Reply from EPHG Limited
We only do emergency call-outs and nice to hear another happy customer. Hope the burst pipe didn't course too much damage. Nice review.
Called them out for an emergency job, would highly recommend for all plumbing needs
Call them out for an emergency job. The price was very reasonable, considering it was midnight on a Saturday. The job was completed with efficiency and speed. We were both very happy with the service and the plumber was very friendly, professional and left the place and the wall clean and back to normal.
June 26, 2022
Unprompted review
Reply from EPHG Limited
I'm happy we managed to organise an engineer at around midnight on a Saturday night via our dedicated night shift staff. I'm also happy the engineer was professional in doing his job and was very friendly with everything back to normal. I appreciate you writing this nice review. Thank you.
Fast service!
The service was very quick, managed to get an electrician to come two hours after the call, bearing in mind it was late in the evening! The electrician managed to get it fixed a lot quicker than expected.
June 10, 2022
Unprompted review
Reply from EPHG Limited
Glad you're happy with our service and the contractor had managed to get your electrics fixed quicker than expected.
Thank you for your time in writing this review.
Excellent service
Electrical issue at holiday home. Super fast response from Ben & really helpful electrician, Keith, did speedy assessment then got everything sorted within the day. Holiday saved. Call out charges & hourly rates as it’s 24hr/rapid response all clearly laid out before hand & reasonable.
June 6, 2022
Unprompted review
Reply from EPHG Limited
Happy the issue of the electric at the holiday home was resolved within the day, which I assume is back to normal. Really happy to receive a review and thanks for your time in writing it.
Great service all round.
Had a major problem with a leaky pipe so had to turn off the water early in the morning of the Jubilee Bank Holiday Friday. Rang and a most excellent emergency plumber was with me in just two hours, an hour later problem solved and water supply could be restored. Very pleased with the service all round
June 3, 2022
Unprompted review
Reply from EPHG Limited
Happy your leaking pipe got sorted on the Jubilee bank holiday and all is well. I appreciate your time in writing the review, thank you.
Toilet not flushing
ad an engineer with us within an hour of contacting. They worked really quickly and tidily and spoke me through everything he had done. Would definitely use again.
May 23, 2022
Unprompted review
Reply from EPHG Limited
We're glad we got you an engineer to you within the hour relating to your toilet not flushing. We're also happy about the engineer being able to talk you through everything and thank you for your time in writing this nice review.
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