Joe Jepp is knowledgeable and skilled in his craft with a matching attitude. I would highly recommend him to both family and friends. His professionalism in his area of expertise has to be the best I... See more
Company replied
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Joe Jepp is knowledgeable and skilled in his craft with a matching attitude. I would highly recommend him to both family and friends. His professionalism in his area of expertise has to be the best I... See more
Company replied
Called to get my elderly uncle's heating repaired when it failed during snowy weather. Kevin Hudson came and made an immediate temporary repair, then came back with a new part to complete it. He the... See more
Company replied
Excellent, cannot state enough how professional and reassuring Ged, the gas heating engineer was. Came to do the job properly after the run around by another worker. Prompt, clean, honest: fixed the b... See more
Company replied
I was billed £300 for just 10 minutes of work by the contractor. He came to inspect the leak and advised resealing the shower with silicone. After completing the task, the bill amounted to £300—remark... See more
Company replied
EPHG offer an emergency electrician, plumber, heating engineer that is gas safe. Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job. EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%. Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day. Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.
Parkgates Bury New Road, M25 0JW, Manchester, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
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Its midnight, you're standing in a puddle of water by your sink, pipe has split, and now you're working your way down the emergency plumber list, no ones answering. And then an answer, and a calm and clear operator listens asks polite and specific questions, proposes a solution and you agree and book the call out. 30 mins later the plumber calls, he's near, some more specific questions, external stop cock? okay. Anthony arrives, calm, polite and to the point, surveys the situation quickly makes safe and gathers his tools. 30 mins later all sorted, water back on, no leaks, heating back on, tools packed and all cleaned up and then he's off. New number in the phone stored. Hope I wont need you in another emergency but so happy to know that you are there. Thank you so much Anthony.

Reply from EPHG Limited
Our central heating went down in mid December and we were having real difficulty finding any available plumbers or engineers. EPHG were able to get someone around within 90 minutes and he fixed the issue within an hour. Excellent service all around.

Reply from EPHG Limited
Called EPHG due to water coming out of my ceiling light in the living room. Plumber arrived with an hour and had the leak located and fixed within 2hrs. Brilliant service!

Reply from EPHG Limited
EPHG responded quickly and allocated a contractor to solve problem with our heating. Everything was very clear and transparent. Excellent communication. Can fully recommend this service.

Reply from EPHG Limited
Called EPHG when my gas boiler packed up right at the start of cold spell.
A local engineer was arranged who arrived promptly at the appointed time and had everything working again in less than an hour.
Courteous and efficient service I can highly recommend

Reply from EPHG Limited
EPHG Ltd found me a local plumber who came in under two hours to unfreeze and check my elderly mother's frozen plumbing on a Sunday evening, which saved us a burst pipe. EPHG communicated well and intelligently, giving names and phone numbers, and sent a written contract in advance. Yes it cost quite a bit, but what would a burst frozen pipe have cost? I am really grateful.

Reply from EPHG Limited
Dreadful flood at 7.30 on a Sunday morning. Plumber there within an hour. Very helpful and all sorted

Reply from EPHG Limited
Excellent service Gas Engernear was with with in a hour Very professional and a really nice guy Took time to explain everything Would definitely recommend

Reply from EPHG Limited
We had a leak in the upstairs pipe under the bedroom floorboards, our emergency home cover couldn't send anybody out so we got in contact with EPHG who got a plumber out to us within an hour. Anthony O’Rafferty was fantastic, very knowledgable, thorough and professional, we knew we were in safe hands. He diagnosed and sorted the pipe out no problem and left no mess behind as if he hadn’t even been there. We would highly recommend these to anybody. This was in Coventry.

Reply from EPHG Limited
Just to let you know feedback. Emergency call out and located gas engineer very quickly . K Porter came and completely fixed the leak and sorted gas boiler , leak and electrics very late at night. Very impressed with him and company , excellent work , professional and friendly . Extremely pleased with his service and work and highly recommend him and company to others . Thank you Louise

Reply from EPHG Limited
Excellent, efficient service. Lovely plumber arrived in less than an hour.

Reply from EPHG Limited
Outstanding service went above and beyond to help my company out in a time of emergency no hesitation my new home owners are in and happy because they sorted my issues out highly recommend

Reply from EPHG Limited
Thomas was very good explained what he was doing from start to finish, very friendly would recommend him. Thanks again

Reply from EPHG Limited
Plumber turned up within the allocated time and did an excellent job completed within an hour. No complaints from me. Thank you.

Reply from EPHG Limited
Contacted this company regarding emergency boiler repair. They absolutely webt out of their way to help me out. Would recommend 100%

Reply from EPHG Limited
5 star from the time I made the call to the time the engineer left, I was on my own as husband working abroad, was completely at ease with Ross who explained everything as he worked through and found the problem.

Reply from EPHG Limited
A great service that carried out emergency work with the highest professionalism. Thank you.

Reply from EPHG Limited
I had a radiator that sprang a leak and we were unable to isolate. Called about 20 companies and 3 accepted the job only to cancel later, wasting hours of my time. Late in the evening came to EPHG and was sceptical when they said they would get me someone within an hour, but finally, a company that delivered on their promise. The plumber, Anthony, arrived early and was quick, efficient and cleaned up after the job.

Reply from EPHG Limited
Brilliant service. My toilet was leaking everywhere and at 10.30 at night I called EPHG who answered the phone quickly and sent an excellent plumber out within the hour. He very quickly and efficiently delt with the problem. Excellent service all round! Thank you

Reply from EPHG Limited
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