EPHG Limited Reviews 284

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Joe Jepp is knowledgeable and skilled in his craft with a matching attitude. I would highly recommend him to both family and friends. His professionalism in his area of expertise has to be the best I... See more

Company replied

Rated 5 out of 5 stars

Called to get my elderly uncle's heating repaired when it failed during snowy weather. Kevin Hudson came and made an immediate temporary repair, then came back with a new part to complete it. He the... See more

Company replied

Rated 5 out of 5 stars

Excellent, cannot state enough how professional and reassuring Ged, the gas heating engineer was. Came to do the job properly after the run around by another worker. Prompt, clean, honest: fixed the b... See more

Company replied

Rated 5 out of 5 stars

I was billed £300 for just 10 minutes of work by the contractor. He came to inspect the leak and advised resealing the shower with silicone. After completing the task, the bill amounted to £300—remark... See more

Company replied

Company details

  1. Repair Service

Written by the company

EPHG offer an emergency electrician, plumber, heating engineer that is gas safe. Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job. EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%. Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day. Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

284 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Its midnight and there's water everywhere!

Its midnight, you're standing in a puddle of water by your sink, pipe has split, and now you're working your way down the emergency plumber list, no ones answering. And then an answer, and a calm and clear operator listens asks polite and specific questions, proposes a solution and you agree and book the call out. 30 mins later the plumber calls, he's near, some more specific questions, external stop cock? okay. Anthony arrives, calm, polite and to the point, surveys the situation quickly makes safe and gathers his tools. 30 mins later all sorted, water back on, no leaks, heating back on, tools packed and all cleaned up and then he's off. New number in the phone stored. Hope I wont need you in another emergency but so happy to know that you are there. Thank you so much Anthony.

December 14, 2022
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

Sorry for delayed response and I really appreciate the review you have written. December is becoming very busy for engineers and companies like us, so much that it has delayed my response to these lovely review. Merry Christmas.

Rated 5 out of 5 stars

Our central heating went down in mid…

Our central heating went down in mid December and we were having real difficulty finding any available plumbers or engineers. EPHG were able to get someone around within 90 minutes and he fixed the issue within an hour. Excellent service all around.

December 15, 2022
Unprompted review
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Reply from EPHG Limited

Sorry for delayed response and I really appreciate the review you have written. December is becoming very busy for engineers and companies like us, so much that it has delayed my response to these lovely review. Merry Christmas.

Rated 5 out of 5 stars

Emergency plumber

Called EPHG due to water coming out of my ceiling light in the living room. Plumber arrived with an hour and had the leak located and fixed within 2hrs. Brilliant service!

December 12, 2022
Unprompted review
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Reply from EPHG Limited

Happy the engineer got to you and fixed the leak, all within the 2 hours. Appreciate the review and thank you for your time in writing it. All the best for the festive period.

Rated 5 out of 5 stars

Great service from EPHG.

EPHG responded quickly and allocated a contractor to solve problem with our heating. Everything was very clear and transparent. Excellent communication. Can fully recommend this service.

December 11, 2022
Unprompted review
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Reply from EPHG Limited

Happy you managed to have your boiler problem resolved and appreciate the nice review and your time in writing it. Thank you.

Rated 5 out of 5 stars

Called EPHG when my gas boiler packed…

Called EPHG when my gas boiler packed up right at the start of cold spell.
A local engineer was arranged who arrived promptly at the appointed time and had everything working again in less than an hour.
Courteous and efficient service I can highly recommend

December 8, 2022
Unprompted review
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Reply from EPHG Limited

Really happy that the engineer was able to get the boiler working, specially that we estimate 70% of boilers being fixed on the first visit. Thank you for your time in writing this nice review and we wish you all the best.

Rated 5 out of 5 stars

Pipes unfrozen and fixed fast by EPHG Ltd.

EPHG Ltd found me a local plumber who came in under two hours to unfreeze and check my elderly mother's frozen plumbing on a Sunday evening, which saved us a burst pipe. EPHG communicated well and intelligently, giving names and phone numbers, and sent a written contract in advance. Yes it cost quite a bit, but what would a burst frozen pipe have cost? I am really grateful.

December 11, 2022
Unprompted review
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Reply from EPHG Limited

Really grateful for you explaining our professionalism which I think is above and beyond. Also glad the service went well and assuming no burst pipe occurred. Hope you enjoy the rest of the festive period. Thank you.

Rated 5 out of 5 stars

Dreadful flood at 7.30 on a Sunday…

Dreadful flood at 7.30 on a Sunday morning. Plumber there within an hour. Very helpful and all sorted

December 11, 2022
Unprompted review
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Reply from EPHG Limited

One of the worse things to wake up to having a flood, and well understanding that these things can cause considerable damage, I hope the engineer made a difference to giving some comforts. Really appreciated the 5 stars and thank you for your time in writing the review.

Rated 5 out of 5 stars

Excellent service Gas Engernear was…

Excellent service Gas Engernear was with with in a hour Very professional and a really nice guy Took time to explain everything Would definitely recommend

December 7, 2022
Unprompted review
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Reply from EPHG Limited

Just seen this review now and sorry for there being no response but the main thing, I can see you being really happy with our service. Wonder why I didn't see this one. Thank you.

Rated 5 out of 5 stars

We had a leak in the upstairs pipe…

We had a leak in the upstairs pipe under the bedroom floorboards, our emergency home cover couldn't send anybody out so we got in contact with EPHG who got a plumber out to us within an hour. Anthony O’Rafferty was fantastic, very knowledgable, thorough and professional, we knew we were in safe hands. He diagnosed and sorted the pipe out no problem and left no mess behind as if he hadn’t even been there. We would highly recommend these to anybody. This was in Coventry.

December 4, 2022
Unprompted review
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Reply from EPHG Limited

I'm happy to see we was able to provide a better service than your emergency cover and that the engineer was fantastic. Anthony has been one of our most reliable engineers across the country for us in plumbing & electrical.

Rated 5 out of 5 stars

Emergency call out

Just to let you know feedback. Emergency call out and located gas engineer very quickly . K Porter came and completely fixed the leak and sorted gas boiler , leak and electrics very late at night. Very impressed with him and company , excellent work , professional and friendly . Extremely pleased with his service and work and highly recommend him and company to others . Thank you Louise

December 2, 2022
Unprompted review
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Reply from EPHG Limited

I think I remember this one, I thin the engineer broke down and had a batterie issue, but still managed to get over as quick as he can. On the bright side, I'm glad that the engineer was to provide a good service and leave you very impress. Thank you for the nice review and your time in writing it.

Rated 5 out of 5 stars

Excellent

Excellent, efficient service. Lovely plumber arrived in less than an hour.

December 2, 2022
Unprompted review
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Reply from EPHG Limited

Happy to see the plumber arrive within our target time and that his work was efficient and excellent. Appreciate the lovely review, thank you.

Rated 5 out of 5 stars

Outstanding service went above and…

Outstanding service went above and beyond to help my company out in a time of emergency no hesitation my new home owners are in and happy because they sorted my issues out highly recommend

November 29, 2022
Unprompted review
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Reply from EPHG Limited

Love the word above and beyond as that is what exactly we try to do and glad the issue was sorted. Thanks for your time in writing the review.

Rated 5 out of 5 stars

Very good plumber and good service

Thomas was very good explained what he was doing from start to finish, very friendly would recommend him. Thanks again

November 27, 2022
Unprompted review
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Reply from EPHG Limited

Happy you had a good service, and clad the engineer was able to explain what he needed to from start to finish. Much appreciate from you stars you have given us and your time in writing the review. Thank you.

Rated 5 out of 5 stars

EPHG Limited

Plumber turned up within the allocated time and did an excellent job completed within an hour. No complaints from me. Thank you.

November 19, 2022
Unprompted review
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Reply from EPHG Limited

much appreciated for the review and glad our services have been of same help. Thank you and all the best.

Rated 5 out of 5 stars

Great company

Contacted this company regarding emergency boiler repair. They absolutely webt out of their way to help me out. Would recommend 100%

November 12, 2022
Unprompted review
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Reply from EPHG Limited

Job booked for next day and cancelled within minutes. I think this review was more so that our client was going to get a refund even know there was no entitlement. I felt that because it wasn't an emergency and didn't interrupt our process too much, I decided to refund the full amount and asked our client if they can write a review, which our client did for our efforts. Thank you and much appreciated.

Rated 5 out of 5 stars

Excellent

5 star from the time I made the call to the time the engineer left, I was on my own as husband working abroad, was completely at ease with Ross who explained everything as he worked through and found the problem.

November 9, 2022
Unprompted review
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Reply from EPHG Limited

I'm glad you're happy with our service, as our aim is always customer satisfaction. Really glad for your review and your time in writing it. Thank you.

Rated 5 out of 5 stars

Emergency electrical work

A great service that carried out emergency work with the highest professionalism. Thank you.

October 29, 2022
Unprompted review
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Reply from EPHG Limited

Really appreciated that you have shared your experience and thank you for your time in writing the review.

Rated 5 out of 5 stars

Highly recommended.

I had a radiator that sprang a leak and we were unable to isolate. Called about 20 companies and 3 accepted the job only to cancel later, wasting hours of my time. Late in the evening came to EPHG and was sceptical when they said they would get me someone within an hour, but finally, a company that delivered on their promise. The plumber, Anthony, arrived early and was quick, efficient and cleaned up after the job.

October 13, 2022
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

I absolutely loved this review, because it explains your experience prior to booking, your honest thoughts of being sceptical and your experience with the engineer coming out.

Reviews like this, should give people using our services more confidence. In some case, can't always guarantee someone turning up, but, we would like to see that we do have the best conversation rate of satisfaction.

I hope all issues with your radiator has been resolved now.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. My toilet was leaking everywhere and at 10.30 at night I called EPHG who answered the phone quickly and sent an excellent plumber out within the hour. He very quickly and efficiently delt with the problem. Excellent service all round! Thank you

October 5, 2022
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

Love the review. Always trying to make the service we provide the best. Thanks for your time and effort in writing the review. Much appreciated.

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