Epic Mining Reviews 264

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their honesty, efficiency, and friendly demeanor, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the quick response times and the personalized approach to their inquiries. The service is often described as excellent, with consumers noting the transparency, reliability, and the ease of their overall experience, often exceeding expectations. However, some customers also noted significant dissatisfaction with product performance, stating that machines did not deliver promised returns and were frequently offline without notification. These reviewers also experienced extremely poor customer service, characterized by slow repairs, lack of updates, and unresponsiveness to serious concerns, leading to feelings of disappointment and being ignored.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product, with many expressing satisfaction with their Bitcoin... See more

Service

Customers had ambiguous experiences with service, with many reviewers expressing satisfaction, highlighting... See more

Customer service

People report ambiguous experiences with customer service, with some customers praising the team for being... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers praising the quick replies and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think Mitchell is a very honest guy. The intake interview was with Mitchell himself, which I appreciated. I'm curious to see how the rest of the process will go, since I just purchased the machi... See more

Company replied

Rated 4 out of 5 stars

The company is informing me in general on a regular basis if something is wrong with the machines. In the beginning my machines were performing outstanding, but lately 80% is the maximum. Anyways it i... See more

Company replied

Rated 4 out of 5 stars

Working with this company for a month now. Happy with the service.

Company replied

Rated 4 out of 5 stars

This is a very reliable and recommendable mining platform. They have the same qualities with # Crop#Mines....# which I have been using for months and never had problems with my pay.

Company replied


Company details

  1. Database Management Company

Written by the company

We help you to setup your own Bitcoin mining farm, so you can earn passive income daily. It is our mission to make Bitcoin Mining and Investing easier, reliable, more profitable and accessible for everyone around the world.


Contact info

4.1

Great

TrustScore 4 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Mining for the long term



The different electricity rates in the countries I sometimes experience as difficult. because the difference is so big. Since it is paid out in small amounts/BTC that is more pleasant. And some countries sometimes give more problems because of the culture or infrastructure etc.

But it's a solid investment and you never know where the BTC will end up ;)
Date of experience: March 30, 2025

March 30, 2025
Unprompted review
Epic Mining logo

Reply from Epic Mining

Dear Leo,

Thank you for taking the time to share your experience — we truly appreciate your feedback.

It’s great to hear that you see BTC mining as a solid long-term investment. We’re also glad that the BTC payouts in smaller, consistent amounts provide a more comfortable experience for you.

While mining across different regions can vary, we’re committed to ensuring a reliable and transparent process so that you can focus on the bigger picture — steadily building your BTC position over time.

We're excited to support you on this journey and look forward to what the future holds!

Kind regards,
Cherry
Customer Support
Epic Mining

Rated 5 out of 5 stars

Epic Mining handles all your BTC mining…

Epic Mining handles all your BTC mining needs so that you don't have to! From purchasing the miners to getting them transported to the faciliity, installed and maintained they do it all.

The support levels are also great! Cherry and the team are always there for help when you need it <3

March 30, 2025
Unprompted review
Epic Mining logo

Reply from Epic Mining

Dear Justin,

Thank you for your kind words and for taking the time to share your experience! We're thrilled to hear that you've been satisfied with how we handle every step of the BTC mining process — from purchase to maintenance.

It also means a lot to hear your appreciation for our support. Cherry and the entire team are always here to assist you whenever you need us.

We're excited to continue supporting you on your mining journey!

Kind regards,
Cherry
Customer Support
Epic Mining

Rated 5 out of 5 stars

I'm happy to be part of Epic Mining and…

I'm happy to be part of Epic Mining and I'm thankful to Mitchell Weijerman and his team for the great service. This is something I definitely would recommend to friends and family who are interested in investing in crypto.

March 30, 2025
Unprompted review
Epic Mining logo

Reply from Epic Mining

Dear Oscar,

Thank you for your thoughtful message and for being part of the Epic Mining community! We're truly grateful for your kind words and your trust in our service.

It’s great to hear that you would recommend us to friends and family — that means a lot. Mitchell and the entire team are committed to providing the best possible experience, and we’re glad that’s reflected in your journey with us.

If there’s ever anything you need, we’re just a message away.

Kind regards,
Cherry
Customer Support
Epic Mining

Rated 5 out of 5 stars

Great mining service with transparency and community engagement

Overall, I am very satisfied with Epic Mining. The platform makes it easy to mine with super cheap electricity, making it accessible to everyone, regardless of technical knowledge.
A major advantage is the personal dashboard, which provides real-time insights into the performance of your mining server.
Additionally, I appreciate that Epic Mining actively listens to feedback through their feedback form and implements improvements based on user input.
When it comes to communication, Epic Mining does well. Any disruptions are clearly communicated, and Mitchel Weijerman keeps the community well-informed about Bitcoin and mining developments through his YouTube channel.
The payment process for electricity and servers could be simpler, but the good news is that improvements are already in progress based on user feedback.
The setup process is straightforward:
✔️ Only two contracts to read and sign
✔️ Bitcoin payouts go directly to your own wallet
✔️ Ownership certificate as proof that the machine is registered in your name
A mining server requires a significant investment, but those who get in early can certainly earn a good return.
All in all, a solid and transparent mining service with great attention to the community.

March 29, 2024
Unprompted review
Epic Mining logo

Reply from Epic Mining

Dear Nagesh,

Thank you for taking the time to share such a thorough and thoughtful review. We're truly pleased to hear that you are satisfied with your experience at Epic Mining.

We’re especially glad you’ve found the platform accessible and that the personal dashboard provides you with the real-time insights you need. It’s also great to hear that you value our commitment to transparency, communication, and community feedback — we believe these are essential pillars of our service.

As you mentioned, we’re actively working on improving the payment process to make it even smoother, and we appreciate your recognition of that.

Your kind words about the onboarding process, the ownership certificate, and our updates via Mitchell’s YouTube channel are greatly appreciated. It’s feedback like yours that helps us continuously improve and serve our community better.

If there’s anything you need or if you ever have more suggestions, we’re always here to help.

Kind regards,
Cherry
Customer Support
Epic Mining

Rated 5 out of 5 stars

Good communication

Good communication, clear website, easy to pay the bill, news and great offers to buy new machines

March 28, 2025
Unprompted review
Epic Mining logo

Reply from Epic Mining

Dear Ron,

Thank you for your kind words! We’re happy to hear that you find the communication clear, the website easy to navigate, and the payment process straightforward.

It’s also great to know you’re enjoying the updates and offers on new machines — we’re always working to provide value and make mining as seamless as possible.

If there’s anything else we can assist you with, please feel free to reach out.

Kind regards,
Cherry
Customer Support
Epic Mining

Rated 5 out of 5 stars
Epic Mining logo

Reply from Epic Mining

Dear Hetty,

Thank you for your kind message! We're so glad to hear that you're happy with your experience at Epic Mining.

If there's anything you ever need or any way we can support you further, please don't hesitate to reach out.

Kind regards,
Cherry
Customer Support
Epic Mining

Rated 5 out of 5 stars

Seamless and Profitable

Clear communication, easy website/app to check the status of your machines and easy payments. If you’re thinking about getting into Miners, Epic Mining make the process seamless.

March 28, 2025
Unprompted review
Epic Mining logo

Reply from Epic Mining

Dear Steve,

Thank you for your great feedback! We're glad to hear that you've found the communication clear, the platform easy to use, and the payment process smooth.

It's great to know that we've helped make your entry into mining a seamless experience — that's exactly what we aim for.

If there's anything we can support you with going forward, feel free to reach out anytime.

Kind regards,
Cherry
Customer Support
Epic Mining

Rated 5 out of 5 stars

Smooth operations

The operation of this company run smooth. I'm receiving every month my BTC in my ledger wallet without problems

March 27, 2025
Unprompted review
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Reply from Epic Mining

Dear Tom,

Thank you for your kind message! We're very pleased to hear that everything has been running smoothly and that you're receiving your monthly BTC payouts to your Ledger wallet without any issues.

Providing a reliable and hassle-free experience is exactly what we strive for, and it's great to know that this reflects in your journey with us.

If you ever need anything or have any questions, feel free to reach out.

Kind regards,
Cherry
Customer Support
Epic Mining

Rated 5 out of 5 stars

Clear and transparant communication and…

Clear and transparant communication and fast service.

March 1, 2025
Unprompted review
Epic Mining logo

Reply from Epic Mining

Dear Julius,

Thank you for your kind words! We're glad to hear that you’re happy with the clear and transparent communication, as well as the speed of our service.

Your feedback is truly appreciated, and we look forward to continuing to support you on your mining journey.

Kind regards,
Cherry
Customer Support
Epic Mining

Rated 5 out of 5 stars

Great service & highly recommend!

Great service, good machines! Amazing that I have found this opportunity!
If you are looking for a reliable company to get into Bitcoin Mining, this is it!

March 26, 2025
Unprompted review
Epic Mining logo

Reply from Epic Mining

Dear Wilhelmus,

Thank you for your enthusiastic message! We're thrilled to hear that you're happy with the service and the performance of your machines.

It's great to know that you've found value in this opportunity, and we truly appreciate your trust in Epic Mining as a reliable partner in your mining journey.

If there's anything we can support you with, please don’t hesitate to reach out.

Kind regards,
Cherry
Customer Support
Epic Mining

Rated 3 out of 5 stars

Communication is excellent

Communication is excellent. However, prices for electricity are too high and earnings disappointing.

March 26, 2025
Unprompted review
Epic Mining logo

Reply from Epic Mining

Dear Jurrien,

Thank you for your honest feedback — we always appreciate hearing from our clients.

We understand your concern regarding electricity costs. Please note that we charge what the energy farm invoices us. In fact, our energy rates are among the lowest—if not the lowest—per kWh globally, which is a key reason many choose to mine with Epic Mining.

Regarding your earnings, it’s important to keep in mind that you’ve been mining for only 6 months. As we’ve communicated from the beginning, Bitcoin mining is a long-term process that should be approached with a 4-year vision. This timeframe aligns with the average lifespan of your miner and includes both bull and bear markets.

Short-term fluctuations are expected, but the goal is to accumulate BTC over time while letting the long-term market dynamics play out.

If you have any further questions or would like to review your mining setup in more detail, feel free to reach out. We're always here to help.

Kind regards,
Cherry
Customer Support
Epic Mining

Rated 5 out of 5 stars

Great way to earn BTC!

As Epic Mining takes care of purchasing and instelling the mine, running it on specific mining software and provisies a clean dashboard that shows your daily earnings, this is a great way of earning BTC without having to buy it.
And with the price of BTC set to keep rising, earnings become greater too.

March 26, 2025
Unprompted review
Epic Mining logo

Reply from Epic Mining

Dear Michael,

Thank you for your positive feedback! We're glad to hear that you've found value in our all-in-one service—from purchasing and installing the miner to providing clear daily insights through your personal dashboard.

As you mentioned, mining is a great way to earn BTC passively, especially without having to buy it directly. With market conditions improving, we're excited for what the future holds and glad you're on this journey with us.

If there’s anything you need, feel free to reach out anytime.

Kind regards,
Cherry
Customer Support
Epic Mining

Rated 4 out of 5 stars

Bitcoin Mining is easy as that

Bitcoin Mining was new for me…
But the team is willing to help in every way and answers quick.
On the platform are also FAQ’s or video’s how things are working.
A Nice way of investing.

March 23, 2025
Unprompted review
Epic Mining logo

Reply from Epic Mining

Dear Stefanie,

Thank you for sharing your experience! We're happy to hear that our team has been able to support you and that the platform's FAQs and videos have been helpful in getting started with Bitcoin mining.

We’re glad you’ve had a positive start, and we look forward to continuing to support you on your mining journey.

If you have any further questions, please feel free to reach out.

Kind regards,
Cherry
Customer Support
Epic Mining

Rated 4 out of 5 stars

good explaining on the platform with…

good explaining on the platform with video's how things are working.
Staff is willing to help you in every way and to answer all your questions

March 17, 2025
Unprompted review
Epic Mining logo

Reply from Epic Mining

Dear Marlou,

Thank you for your positive feedback! We're glad to hear that you found the platform and videos helpful in understanding the process. It’s also great to know that our team has been able to support you and answer your questions effectively.

If you need any further assistance, please don’t hesitate to reach out.

Kind regards,
Cherry
Customer Support
Epic Mining

Rated 5 out of 5 stars

Outstanding bitcoin mining platform…

Outstanding bitcoin mining platform with excellent support. Very satisfied!

March 17, 2025
Unprompted review
Epic Mining logo

Reply from Epic Mining

Dear Tjalling,

Thank you for your kind words! We're thrilled to hear that you are satisfied with our platform and the support provided. Delivering an excellent mining experience and reliable assistance is always our priority.

If you have any further questions or need support, please feel free to reach out.

Kind regards,
Cherry
Customer Support
Epic Mining

Rated 5 out of 5 stars

Great service and a very happy customer.

October 4, 2024
Unprompted review
Epic Mining logo

Reply from Epic Mining

Dear Guido,

Thank you for your kind words! We're thrilled to hear that you are happy with our service. Providing a reliable and smooth mining experience is our priority, and it's great to know that we've met your expectations.

If you have any further questions or need assistance, please feel free to reach out.

Kind regards,
Cherry
Customer Support
Epic Mining

Rated 5 out of 5 stars

Bitcoin mining as an investment was…

Bitcoin mining as an investment was completely new to me and it was therefore very important to get the right advice and support. Epic Mining did/does exactly that.
As a customer of Epic Mining you receive up-to-date info and advice regarding Bitcoin and support is given via a communication channel of your choice.
I'm grateful to Mitchell, Cherry and Mark for their neverending support and highly recommend Epic Mining if you want to invest in Bitcoin via mining.

March 13, 2025
Unprompted review
Epic Mining logo

Reply from Epic Mining

Dear Rudi,

Thank you for your thoughtful review! We’re delighted to hear that your experience with Epic Mining has been positive and that our team was able to provide you with the guidance and support you needed.

We’re especially happy to know that Mitchell, Cherry, and Mark could assist you along the way. Your recommendation means a lot to us, and we look forward to supporting your mining journey.

If there’s anything else we can assist you with, please feel free to reach out.

Kind regards,
Cherry
Customer Support
Epic Mining

Rated 5 out of 5 stars

Great service and communication

The whole process from call to installing the machine has been good. Clear details and communication is provided. The installation of the machines delayed for 2 months due unforeseen circumstances from the authorities for their new facility. The team communicated this to me in a clear way and after 1,5 year of mining I can say it was a good decision to work together with Epic mining!

March 7, 2025
Unprompted review
Epic Mining logo

Reply from Epic Mining

Dear Martijn,

Thank you for sharing your experience! We’re glad to hear that the entire process, from the initial call to the installation of your machine, went smoothly despite the unforeseen delay.

We appreciate your understanding regarding the delay caused by the authorities and are pleased that our team’s communication helped keep you informed. It’s great to know that after 1.5 years of mining, you feel confident in your decision to work with Epic Mining.

Thank you for your trust and support. If there is anything else we can assist you with, please feel free to reach out.

Kind regards,
Cherry
Customer Support
Epic Mining

Rated 4 out of 5 stars

Starting up Epic Mining

After the first (at bit long) zoom meeting about Epic Mining, the rest was a peace of cake. After signing the contracts my machine was up and running within a couple of days. Now it is making money. Let's see what the profit will be in the (near) future.

March 4, 2025
Unprompted review
Epic Mining logo

Reply from Epic Mining

Dear Karel,

Thank you for sharing your experience! We’re glad to hear that after the initial Zoom meeting, everything else went smoothly and that your miner was up and running quickly. It’s great to know that you are already seeing results, and we look forward to your continued success with Epic Mining.

If there’s anything we can assist you with along the way, please feel free to reach out.

Kind regards,
Cherry
Customer Support
Epic Mining

Rated 5 out of 5 stars

Epic Mining has provided me with a…

Epic Mining has provided me with a amazing experience! Their communication is clear and efficient, making onboarding very easy. The platform offers a simple yet a clear overview for Bitcoin miners, keeping everything well organized.

The customer service is fantastic, fast responsive and knowledgeable, always ready to help. I highly recommend Epic mining!!!

February 27, 2025
Unprompted review
Epic Mining logo

Reply from Epic Mining

Dear Jacob,

Thank you for your wonderful review! We’re thrilled to hear that you’ve had an amazing experience with Epic Mining. Providing clear communication, a seamless onboarding process, and an organized platform is our priority, and we’re glad to know it has made your mining journey easier.

We also appreciate your kind words about our customer service. Our team is always here to provide fast and knowledgeable support whenever you need it.

Thank you for recommending Epic Mining! If there’s anything else we can assist you with, please feel free to reach out.

Kind regards,
Cherry
Customer Support
Epic Mining

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