Buyers beware. They used to be a solid company, not sure what happened but I will never send them another penny and will never recommend them any more. All over $15. That's how petty this company is.... See more
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See what reviewers are saying
Great new ownership and service! Great tech support (American based, clear lines and understandable voices) who are caring, polite and patient. They work with you and for you (Thanks, Savannah)! Terr... See more
Company replied
Some really silly folks on these reviews. This company is completely solid. I have used them to host many domains. Yes some domain renewals are more expensive (i.e. .NET .COM), but the renewal prices... See more
Company replied
After getting fed up trying to get some account support on my old registrar, I decided to give Epik.com another try as my go-to domain parking-lot... I'm glad I did, and my Faith is restored (for now)... See more
Company details
Written by the company
Epik is an independent domain registrar that helps individuals, businesses and brands bring their ideas to life online. Helping you find, register and manage your domain is at the core of what we do—but that’s not all. Whether you need a beautiful website, professional email, dedicated phone number—or even an LLC for your business—we’ve got you covered. As a one-stop shop for your entire brand presence, we pride ourselves on providing comprehensive support every step of the journey.
Contact info
30 N Gould St Ste E, 82801, Sheridan, United States
- 737-301-5923
- support@epik.com
- epik.com
3.6
Average
504 reviews
Replied to 16% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great tech support service!
Recently needed tech support, which the issue was resolved in record time. Jonathan was the rep we worked with and he was able to verify the issue and working with his team of engineers they were able to get things working. I like it that they respond in real-time when using their chat option.
March 24, 2025
Unprompted review
Their support is awesome
Their support is awesome, they help your product problem asap, I am glad
February 25, 2025
Unprompted review
Reply from Epik LLC
Hi James, we're so glad to hear our support has been awesome and was able to help troubleshoot the problem you were experiencing quickly. Please let us know if anything else comes up that we can help with!
Great pricing & Terrific Support Techs
Great new ownership and service! Great tech support (American based, clear lines and understandable voices) who are caring, polite and patient. They work with you and for you (Thanks, Savannah)! Terrific competitive pricing. We are migrating all our domains back to Epik (We have worked with them since they first opened). Testing out hosting services next week.
February 24, 2025
Unprompted review
Reply from Epik LLC
Thank you so much for this very kind review. We're so glad that we have been great at providing tech support to you and we've been caring, polite and patient in doing so. That's the kind of legendary customer support we are known for. Thanks for moving all of your domains to Epik and also giving our hosting services a try, we won't let you down!!
Exceptional Customer Service
Alexis, Amy, and Brian all rock the customer service at Epik!
February 21, 2025
Unprompted review
Reply from Epik LLC
Hi Johh, thank you for your review and 5-star rating. We're so glad our customer service has impressed you. We're excited to work with you and are here for you if you need anything!
I've been using Epik for a few years…
I've been using Epik for a few years now, and it's always been easy to do anything I need. The one or two times I've had trouble, a quick call to support cleared up the problem.
I chose Epik because they were the only entity I could find that would not allow censorship bullies to disrupt my service.
February 10, 2025
Unprompted review
Reply from Epik LLC
Hi Brian, thank you for continued business and for this review. We're so glad to hear it's been easy to navigate our platform for anything you need to do. That's how it should be! And thank you for letting us know that your support has been helpful. We look forward to continuing to work with you and helping you succeed online.
Looking forward to posting my domain…
Looking forward to posting my domain Cryptization.com!
January 23, 2025
Unprompted review
Reply from Epik LLC
Thank you for your review and 5-star rating! Please let us know if there's anything you need help with on your new domain, and good luck!
Support helped me renew expired domain
I forgot to renew a domain in time and contacted support, the registry for this TLD has no grace period but support (shoutout to Savannah) were able to get my domain renewed even though it was technically in redemption and (as I understand it) soon to be up for anyone to grab again. They even gave me a discount on the renewal too despite this being entirely my fault for forgetting.
10/10
January 23, 2025
Unprompted review
Reply from Epik LLC
Hey Jordan, thank you very much for the review. We're so glad we were able to help you renew your domain that was up for expiration. That can be a tricky situation but one we're always happy to do whatever we can to avoid it expiring if that's not what you want. Please let us know if anything else comes up that we can help with!
Outstanding Support and Services from Epik
I've been with Epik for around four years, and every time I reached out to their support, they've been incredible kind, understanding, and helpful. Even when I struggled to explain or understand things. They were always patient and guided me through the process. When there were challenging issues, they took the time to research and help me find solutions. They always followed up promptly whenever they said they would call back. It's always been a completely positive experience. I'm glad I found Epik because they've been a reliable partner in managing my domains and hosting needs. Highly recommend them for their excellent support and service.
January 6, 2025
Unprompted review
Reply from Epik LLC
Hi Brandon, thank you for leaving us this review and we greatly appreciate your business over the years! We love providing our customers with the legendary customer support we are known for so thank you letting us know we're delivering on that. We're so glad you chose us, too and that we have been a reliable partner for all of your domain and hosting needs.
Very rude behavior towards customer.
December 16, 2024
Unprompted review
Reply from Epik LLC
Hi Muhammad, we're sorry you feel this way but we treat every customer with courtesy and respect as delivering the legendary customer service we are known for is a top priority. We hope we can regain your trust in the future but we're not sure what leaving multiple reviews is going to accomplish. Please let us know if there's anything we can do to further assist you.
good experience
November 23, 2024
Unprompted review
Reply from Epik LLC
Hi, thank you for your review and we are really glad to hear you have had a good experience using our services. We hope in time we can earn that fifth star and really shine for you. Thank you for your business and we look forward to working with you!
Website Down
Hi, Epik.com is down and there are no replies to my queries on my domain enquiry.
Can someone help me?
Thank you
___________________
Is the website down again? I have been waiting since 25 Nov
November 21, 2024
Unprompted review
Reply from Epik LLC
Reply to updated review: Hi again, Jason, we're sorry if you're waiting on us but one of our Customer Service agents did reach out to you via email on November 21 but the email bounced back. Can you please try to call us at +1 (737) 301-5923, we are available 24/7 are happy to help.
We have not experienced any site outages. Can you try clearing your cookies and caches or maybe try a different web browser. We apologize for any inconvenience. Thank you!
Original reply: Hi Jason, we're sorry if you experienced issue with the website loading, can you please try again? It's loading for us just fine right now. And I've asked someone on our Customer Support team to be in touch with you soon. Apologies for the delay in our response to your inquiry!
Patience and successful resolution
Sam at the help desk patiently walked me through several possible solutions to my problem. We finally figured it out.
November 14, 2024
Unprompted review
Reply from Epik LLC
Hi Phil, thank you for leaving us this review. We're so glad that Sam was able to walk you through a few different solutions to the problem you were experiencing and get things resolved for you. Please let us know if anything else comes up in the future that we can assist you with.
Super helpful customer service with…
Super helpful customer service with domain migration and connecting to ecommerce...which I have no idea about. Also, was able to correct some email issues. I'll be back to transfer more domains/email accounts!
November 11, 2024
Unprompted review
Reply from Epik LLC
Hi Shelly, thank you very much for this review. We're so glad our support team was able to help you with your domain migration and ecommerce setup. We look forward to helping you with those additional domains and email accounts. Thanks for your business!
Epik's customer service has been…
Epik's customer service has been excellent, and getting better all the time.
November 5, 2024
Unprompted review
Reply from Epik LLC
Hi Monty, thank you so much for leaving us this review and for the positive feedback on our customer service. Providing this high level of support to our customers is our #1 priority.
I was hesitant at first due to some…
I was hesitant at first due to some past reviews, but I decided to give Epik a try after the ownership change, and I'm so glad I did! My experience has been nothing short of excellent.
I’ve registered numerous domains with them, and each transaction has been smooth and hassle-free. What really impressed me was their user-friendly interface and the range of tools available for managing my domains. I also listed several of my domains for sale in their marketplace, and the process was seamless.
Not only did I sell a few domains quickly, but the cashout process was incredibly straightforward. I’ve had no issues whatsoever. I can confidently say that Epik has restored my faith in domain registration and sales. I look forward to continuing my business with them!
October 16, 2024
Unprompted review
Reply from Epik LLC
Hi Alece, thank you so much for giving us a chance and trusting us with your domains. We're so glad to hear how each transaction with us has been smooth and hassle-free. That's what it should but if anything ever comes up and you need us, we have a great support team to help you along the way. Congrats on already selling some of your domains and we always want the cash out process to be seamless so you can have your funds and be on your way without a second thought. Thank you so much for your business, we look forward to working with you more in the future.
Excellent registrar and web services
Epik has always provided me with a excellent service, and professional results. I'm happy to recommend Epik to all.
November 2, 2024
Unprompted review
Reply from Epik LLC
Hi Tim, thank you so much for your review and recommendation. There's no greater compliment we can receive than this!
So far I'm perfectly happy with the new…
So far I'm perfectly happy with the new management and their services provided at Epik and I'm looking forward to continue to entrust some of my assets there and benefit from the unique and not to find elsewhere functionality!
November 1, 2024
Unprompted review
Reply from Epik LLC
Hi Wolfgang, we really appreciate your review and are so glad that you're completely satisfied with our services. Thank you for your trust in us and we also look forward to your continued business. Please let us know if there's anything you need, we're always here for our customers!
Great experience in tricky account-consolidation
I shot myself in the foot by tangling up some legacy accounts for personal domains with my present business account. The agent I spoke with was pleasant and upbeat and got me sorted out quickly. I assume the support is domestic-- I had no issue understanding and being understood and enjoyed the experience. I appreciated their patience in waiting for me to clear all the authentication hurdles to access multiple emails I haven't touched in years and for the recommendation to avoid using my domain-related email address for account access, which hadn't occurred to me as a risk.
November 1, 2024
Unprompted review
Reply from Epik LLC
Hi Logan, thank you for your review. We're glad our support team was able to help get things sorted for you so quickly and provided you with useful advice. Please contact us anytime you need any assistance, we love being able to help our customers and greatly value your business.
There was a dark period where Epik had…
There was a dark period where Epik had strayed from the path (being sold sometimes does that) but they are back in the business of providing outstanding service!
October 30, 2024
Unprompted review
Reply from Epik LLC
Hi Jack, thank you for your review. You're right that Epik is under new ownership as of June 2023 and we are glad that dark cloud has lifted. We are focused on what's most important and that's YOU, our customer. We're glad you stuck with us as we continue to provided the legendary support we're known for.
EXTREMELY inconsistent tech support.
EXTREMELY inconsistent tech support.
If you're lucky you get routed to one of the competent ones. That's happened about one time in four for me. More usually you get routed to someone who barely knows the job, breaks more than they fix, or very often just ignored entirely. I've never had the email support form actually get an answer (no, it wasn't caught in a spam filter).
October 25, 2024
Unprompted review
Reply from Epik LLC
Hi JC, it sounds like we weren’t able to deliver on the legendary customer service we’re known for. We’re sorry that your interactions with our tech support team have been inconsistent, but we want to help rectify that as much as possible and hopefully regain your trust. One of our support agents has already reached out to you to make things right. We hope to connect with you soon.
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