Epik LLC Reviews 504

Unable to reach this business via email as they don't reply. Call the number and the message says to contact our world-class support via email or chatbot.

Calling the number for just a few minutes cost greater than £10 just to be told to send an email to their worldclass support.

No replies yet from emails sent to support.

No one answers the chat-bot.
It's gone offline.

If you have not already realised that this shady company may not be a sound business any more, please pay attention to the other reviews.

I've been with this company for many years and in the past it's been excellent.

But no more...

I strongly recommend that if you are able to, then transfer your domains to a safer business.
As soon as you can.

Tried to register a few domains. It didn't go through. Another person registered one of them using NameCheap.

Sent them a few emails asking what was up; no reply, for days on end. I had to contact their abuse team a few times so the support would take notice of my emails. They later said they were "flagged as spam".

Still, they took an awful long time to reply to them, much more so to fix the problems caused by their platform, which, as a matter of fact, haven't even been solved at the time of this review.

I've since changed registrars. Won't be doing business with them again and I recommend you not to do so either.

After 3 or 4 years with them, Now i can see this company seems bankrupt after it's founder Rob Monster miss handling of it's funds as per namepros.com information.

Now they Not renewing domains no given refunds paid for renewals. Customers are in a hostage situation. Many customers have already filed cases against them. Never deal again. Get out all of your services asap.

before it worked well. now feels like scamming. Took money, but no register domain. meanwhile someone else registered my name faster..

Paid for new domain registrations 2+ and 3+ weeks ago. Gave up waiting and used another registrar because I didn't want to risk losing the domains. I believe they issue In-Store Credit (still waiting) for unfulfilled orders. Not sure if they'll refund the money via original payment method, so I may be out a few hundred $$$.

**update**
Nearly 7 weeks now since paying for registrations. No response from Customer Support. Been with them > 4 years. Used to be amazing. Don't know what's going on. Had to move on considering they must be on the way out.

Horrible experience with EPIK and customer support.
They are taking me more than 3 weeks to renew domains and customer service is very poooooor. If you have any domains in Epik I suggest you transfer to another register.

I had an awful experience with this store. They charged me without successfully registering the domain I requested. When I reached out to them, they told me they needed to “investigate” the issue. After waiting a week with no resolution, I decided to register my desired domain through a different provider.

It took another week for the store to respond to my refund request. When they finally processed the “refund,” they only provided me with in-store credit instead of returning the money to my original payment method.

This store has clearly deteriorated from its former quality. I am extremely disappointed with their service.

I registered a domain name since 5 days they took my money and the domain wasn't added to my account. Their customer support is zero, they take days to respond to emails and sometimes they don't reply at all. Avoid them. Deal with them at your own risk. You'll lose your money and potential clients.

I "registered" a domain ten days ago and nothing happened. They took my money, sent a confirmation email and didn't give me the domain. A few days later their chat support said they were having a technical issue and the domain would be in my account soon.

Ten days later the domain is still available for purchase. They literally did nothing except take my money.

I contacted their chat support again and now they can't give me a refund until the "engineer" cancels the registration, even though the registration never happened so there's nothing to cancel.

What a terrible operation. I don't even know what these guys do.

i have 60$ in masterbucks in epik.com
and they didn't withdraw it at all
and when i try to buy domains with it
every domain i paid still now didn't registred
they all thiefs

Updated: After much disturbances, they finally updated the domain and renewed it. But this doesnt mean they have not reduced their services. It is terrible. And i will not register again from them.
this people are complete scammer. They took money for renewal and refused to honor it for more than 3 weeks. I regreted not transferring this out. Now the domain is in grace period , i know they want me to loose it. Never do anything with them, please.

Their prices are now mediocre and goodwill gestures (e.g. waiving restoring fees) are now a thing of the past under new management, even if you've registered hundreds of domains with them.

Paid for a service via PayPal. Epik fails to provide the service for 3 days. I requested a refund. Epik refunds in IN-STORE CREDITS. My request to send back the money via PayPal was accepted by Epik. However, I am waiting for them to actually send back the money for 3 days now.

I’ve replenished my account to buy domains.
The first thing I did was buy a .com. The money was written off from my balance. But the domain did not appear in my account.
I wrote to the support team. They told me that they have "temporary problems". And the domain will be registered very soon. But they could not say when exactly. Remember that the money they wrote off from my balance sheet!

The next day I registered a domain in the zone .org and the situation repeated.
I’ve already paid for two domains, but none of them are registered.
Nowhere on the site is information about what they have. This is a fraud of users!

Epik.com delivered the worst user and product experience I've ever had with a dot.com business of any type in over 25 years of buying from dot.com businesses.
I purchased a domain name from them. Now I cannot get access to it or transfer it to another registrar--and they are USELESS providing help to fix the problem.

Hi,

My account on Epik is blocked.

On my balance I have $10 800 which I have not been able to withdraw since October.

1. I have written dozens of letters to Epik Support, but the only answer - "please wait".
2. Tony several times guaranteed me that he will help to withdraw my funds! But for now he does not work in Epik anymore.
3. I have called Epik Support but now there are only robots answering my calls.

In December, when it was still possible to reach them by call, the Support advised me to withdraw my money by selling domains on Marketplace with losing 9% commission, to another person, so that person will have the possibility to withdraw money by Masterbucks wallet. I tried to do this with a friend of mine, but after they blocked our accounts.

Epik is the worst and unprofessional company I have ever worked with. They received my money, did not give me any opportunity to withdraw it, gave advice and tips and then blocked my account.

30 days after we sold a Domain Name via Epik.com they still have not sent us our money. Still giving us the run around game. The escrow money was not for Epik.com to hold and use. We will take legal actions to protect ourselves and others against this abuse of the escrow business model. They have not paid us and continue to screw others in the same way. Seems to be a Ponzi scheme our kicking the can down the road BS. We may seek a Class Action as well. Contact us if you are a victim of Epik.com as well. If your are an employee of Epik and are a part of this scam, you are part of a crime and will be held accountable.

Always prompt and knowledgable support, Amy was great.