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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional yet friendly demeanor. Many people highlight the outstanding customer service, noting that consultants go above and beyond to assist, providing clear explanations and making the process easy to understand. Consumers frequently mention the efficiency of the service, with quick response times and a smooth user experience. Reviewers appreciate the personalized approach and the willingness of staff to patiently answer all questions, making them feel valued and well-informed throughout their interactions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, consistently highlighting the helpfulness, knowledge, and... See more

User experience

People report positive experiences with user experience. Customers consistently praise the ease and speed of... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the swift and efficient service.... See more

Based on these reviews

Rated 5 out of 5 stars

Well so far so good!I was contacted by Christo Welman after sending a dental cover request. Needless to say his clarity, explanations and knowledge of this product has prompted me to sign up for t... See more

Rated 5 out of 5 stars

Dear Management. Kindly please give Dumi Solomons a raise. He truly deserves it. What stood our for me was that it wasn't just another scripted call from yet another consultant. It was a conv... See more

Rated 5 out of 5 stars

Michael Fortune who called me to assist after accepting their quotation on the website is an epitome of what Customer Service should be. Very calm, knows the product well and extremely helpful. I sent... See more

Rated 5 out of 5 stars

Bradford Smith 10/10 has a high level of customer service and knowledge of what is been offered to clients, his patient n helps u to fully understand what you signing up for...dealt with Bradford for... See more


Company details

  1. Insurance Broker
  2. Funeral Insurance Company
  3. Health Insurance Agency
  4. Life Insurance Agency

Written by the company

Health and Life Insurance for every episode of your life. Episodic gives you the power of choice to build flexible plans that suits your needs and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

508 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a wonderful experience with…

I had a wonderful experience with Episodic. Their response was prompt and professional, and I truly appreciated the efficiency. Caleb assisted me throughout the process and managed to answer all my questions satisfactorily that really ticked all my boxes.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service, the Agents are professional and knowledgeable in what they doing. You are listened and heard through the process , I am definitely recommending this company.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Nazlie Wantza went above and beyond to…

Nazlie Wantza went above and beyond to make sure all my questions were answered and that I felt completely satisfied with the assistance I received. It’s rare to come across someone so dedicated, kind, and efficient. Thank you for the outstanding support — it truly made a difference!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Episodic had very fast service and…

Episodic had very fast service and explained everything to me in detail so that i would understand fully what their plans would insure. The proses were extremely fast , less than 12 hours and my cover was already done. Highly recommended

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

New client

I am a new client and from the word go Bradford was amazing, took me through the process continuously asking if i understood. My first experience awesome
Bradford excellent client service well done!!!!!!

February 17, 2026
Unprompted review

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