Epolos.com Reviews 2,078

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the shirts and embroidered logos, noting their durability and precise stitching. Many appreciate the easy ordering process, quick turnaround times, and excellent customer service, highlighting the helpfulness and professionalism of the staff. However, some customers mentioned issues with sizing, finding certain items to be undersized or not fitting as expected, which was not always clear from the product description. A few also expressed a desire for a wider product selection and occasionally noted that the quality of some shirts was not as good as anticipated.

What people talk about most

Product

Consumers find the product to be of high quality and professional. Many reviewers praise the craftsmanship of... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the excellent... See more

Service

Reviewers mention positive feedback about service, consistently highlighting its excellence and commitment.... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease of ordering, quick... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Epolos makes the whole process very smooth and goes the extra mile when shipping our shirts. Since we are an American school overseas, shipping via FedEx or UPS actually takes months. So they mail o... See more

Company replied

Rated 5 out of 5 stars

Have used epolos.com for years. Quality of clothing, customer service, and pricing has kept us coming back each time. Recently had a company name change and needed new shirts before a company trip; th... See more

Company replied

Rated 5 out of 5 stars

Very impressed with this company. Their customer service is out of this world! They promptly reply by email & they have a live person from their company (not overseas!!!) answering their phone. There... See more

Company replied

Rated 5 out of 5 stars

No one better!! The service at Epolos is incredible! Luke and his team are knowledgeable and always on time. We recently worked with them with our company hats and shirts and we could not be more h... See more

Company replied


Company details

  1. Printed Clothing Store
  2. Embroidery Service
  3. Promotional Products Supplier
  4. Screen Printing Shop
  5. Sportswear Store
  6. Work Clothes Store

Written by the company

Embroidered Polo Shirts with special ALL-inclusive pricing, FREE shipping & NO set-up or digitizing fees. Custom embroidered shirt orders start at only 1 dozen shirts. We also provide PERSONALIZED service and will work very hard to ensure your satisfaction.

E-Polos.com

Written by the company

We're committed to you!
30+ Years in Business Family Owned and Operated Fast, Friendly and Personalized Service

100% Satisfaction Guarantee

Free Shipping (12 Piece Minimum)

At Epolos you will receive the finest quality embroidered polo shirts in the world. We offer unparalleled service before and after the sale and also timely delivery. We, at Epolos are convinced from our 15+ years in business that you will be completely satisfied with the final products you receive and as such we offer you a risk-free guarantee. If for any reason you are dissatisfied with products you receive, please contact us and we will make it right by either issuing a refund for the returned shirts, or replacing them as necessary. We appreciate the opportunity to earn your business and are confident in our ability to deliver an excellent customer experience!

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great communication and fast service!

The Epolos.com team was great communicating and a super quick turnaround without requesting a rush delivery. Will continue to use and recommend. :)

November 19, 2025
Epolos.com logo

Reply from Epolos.com

Thank you! We appreciate you and your business!

Rated 5 out of 5 stars

Terrific Company

Easy ordering, great communication, fast shipping. quality products. Everything that you want in a company. I highly recommend them. This is our 4th order from them, and I wouldn't order from anywhere else.

November 18, 2025
Epolos.com logo

Reply from Epolos.com

Thank you! We appreciate you and your business!

Rated 5 out of 5 stars

Willing to work to get order on time

This was the first time I ordered embroidery polos for a large church group. I had a design with complex accents that took a few iterations to get right. The ePolos team was patience and worked to get the design right. They even overnight my ordered at their expense to ensure that I received the polos in time for my event. I highly recommend ePolos based on my pleasant experience.

December 6, 2025
Unprompted review
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Reply from Epolos.com

Thank you! We appreciate you and your business!

Rated 5 out of 5 stars

Thank you Epolos for the beautiful…

Thank you Epolos for the beautiful shirts and hats for my family business! The quality and style are a 10 out of 10!

December 1, 2025
Unprompted review
Epolos.com logo

Reply from Epolos.com

Thank you! We appreciate you and your business!

Rated 5 out of 5 stars

Epolos is excellent in quality, service, and price.

Epolos is excellent in quality, service, and price. We use Epolos multiple times a year to get items for our company and groups. We love that All Pricing Includes FREE Embroidery and FREE Shipping so there are no hidden charges. It makes it really easy to plan ahead and put in orders. Also, if we are collecting money for everyone to pay for their own, we know the final price upfront! In addition, the customer service is excellent. I don't have to wait 24 hours for a response. Responses are usually fairly quickly which I really appreciate. The only thing I wish is that they had a wider product selection so we can continue using them even more.

December 4, 2025
Unprompted review
Epolos.com logo

Reply from Epolos.com

Thank you! We appreciate you and your business!

Rated 5 out of 5 stars

Epolos printed several options for me…

Epolos printed several options for me to see the final result before I made up my mind on which version of our logo looked the best. I love the way it looks on all of the merchandise we purchased for my comany. Thanks Epolos!

November 3, 2025
Epolos.com logo

Reply from Epolos.com

Thank you! We appreciate you and your business!

Rated 1 out of 5 stars

Confusing discount for new customer

I worked to upload graphics, pick shirts and sizes. The site didn’t record my notes so I had to repeat them in an email. I was a first time customer, so i used the code for 2 different graphics. Bi paid and then they said I couldn’t do it the way I thought. Thus meant the shirts were going to be a lot more money. I asked to cancel and was told I would have to pay because you already ordered the shirts even though I hadn’t approved the design artwork. They also couldn’t tell me if my design was going to be more than the paid for stitches which could mean another fee. I had to email again and finally was allowed to cancel. Seemed like false advertising I decided just to go back and stick with 4imprint. I was hoping to order fewer shirts though you as I have to order 72 shirts to get a good price. I paid the same to them but got more shirts than I would have gotten from you.

October 18, 2025
Epolos.com logo

Reply from Epolos.com

Bobbi,
We are disappointed that you were not happy with our customer service.

When you place an order with our company, we do order the garments as that allows us to offer the quick turnaround times that we offer.

We did ship your garments back, and canceled your order as requested. We incurred those re-stock fees on our behalf and did not charge you anything.

We are glad that you found a provider for your needs, and wish you the absolute best of luck in all your future endeavors!

Rated 5 out of 5 stars

Ascent FD ACT project

I needed some help getting a high quality look on my embroidery, the team worked images back and forth to come up with a look in proud to wear.

October 16, 2025
Epolos.com logo

Reply from Epolos.com

Thank you for your business! We appreciate you and the opportunity!

Rated 5 out of 5 stars

Amazing Company

From start to finish the sales people were great! Nice Easy Seamless transaction, and the Polos came out great!

October 10, 2025
Epolos.com logo

Reply from Epolos.com

Thank you for your business! We appreciate you and the opportunity!

Rated 5 out of 5 stars

We had a great experience

We had a great experience. A bunch of teachers at my school got together to order shirts. Fortunately, they have a huge selection of shirts. We all got different stuff, and they came out great. They made the logo look good in embroidery as well.

October 9, 2025
Epolos.com logo

Reply from Epolos.com

Thank you for your business! We appreciate you and the opportunity!

Rated 5 out of 5 stars

Still the Best

I used Epolos years ago for custom embroidered shirts and just placed another order — they’re still top-notch. The quality of the embroidery was excellent, and the customer service went above and beyond to make sure my order arrived in time for an event with a very tight turnaround. Great to see a company that still takes pride in its work and delivers exactly what they promise. Highly recommend.

October 10, 2025
Epolos.com logo

Reply from Epolos.com

Thank you for your business! We appreciate you and the opportunity!

Rated 5 out of 5 stars

Efficient & professional…

Working with Epolos was a great experience! Richard was incredibly quick to respond to our inquiry and made the entire process smooth from start to finish. He promptly got us the samples we needed and kept us updated every step of the way, so we always knew what to expect. It’s rare to find such responsive and professional service these days—highly recommend Epolos and Richard for anyone looking for quality products and exceptional customer care!

October 7, 2025
Unprompted review
Epolos.com logo

Reply from Epolos.com

Thank you for your business! We appreciate you and the opportunity!

Rated 5 out of 5 stars

Small company, BIG service!

Great people! Great quality. Fast turn around! Great all around service! Will definitely do business again.

September 27, 2025
Epolos.com logo

Reply from Epolos.com

Thank you for your business! We appreciate you and the opportunity!

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