EPOS Reviews 

Amazing experience love my Adapt 660. True audio brilliance

I purchased an Epos headset with high expectations, but unfortunately, my experience has been extremely disappointing. After some time, the headset developed issues, and I reached out to the manufacturer for support. However, despite multiple attempts to contact them, Epos has completely ignored my requests and has not provided any feedback for months.

To make matters worse, the store where I purchased the headset also opened a case with Epos on my behalf, yet no one from Epos has responded or taken any action. This lack of customer service is unacceptable for a company that markets itself as a premium brand.

I strongly advise against buying from Epos if you value good support and a reliable warranty process. A product is only as good as the service behind it, and in this case, Epos has completely failed.

I've had my ADAPT 560 headset for a little over two years. It has been a little glitchy with the audio cutting out at times, but otherwise usable for what I need it for. About a year after I got them, the ear cusions started falling apart so I went online to find a replacement without success, so I glued them back together. Eventully, even super glue couldn't stop them from falling apart completely so I went on the EPOS site to see if I could buy them directly. No such luck and when contacting the recomended resellers, I was told they didn't stock them. It's proving impossible to get hold of a replacement in the UK so this will be the last time I purchase from them.

Our office environment is way too loud, so we have been searching for a good pair of noise-canceling and Teams-compatible headphones for a while. I personally tried the IMPACT 1000 recently and found that it was perfect for our needs. So, now we have bought it for the entire office of 25 people and the feedback so far has been great. 5 stars from here.

I bought the EPOS GTW 270 wireless earbuds. Superb fit and sound quality, and the gun metal case give them such a nice feel.
I strongly recommend them to anyone wanting high-level earbuds.

Bought Epos H3PRO Hybrid.
Bad sound. Bluetooth is shit, craking and no sound for times. Microphone can't be used as it's suposed, flip it up and the headset turn it's self of when you flip it back down.

Overall an expencive piece of junk.

And for customer support, i guess they don't care about customers.

- After this post, they was in contact and was very politly and handled the request nicely.

They can't be bothered answering support tickets.

Send 2 different tickets, one was 2 weeks ago, no answer.

You would think that when you spend that amount of money at their company, that customer service exists. But no.

I tried calling their support, was redirected to another number, called that number and the guy told me to create a support ticket, which they don't want to answer.

epos sennheiser adapt 660
Lyd er middel for et headset i denne pris klasse.
Der er konstant problemer med connect til bluetooth dongle på dette headset.
Jeg bruger headset til teams møder, ved ca. halvdelen af møder er der connect issues.

I bought a pair of headphones (H3 Hybrid Headset) from EPOS Audio in February 2023. These headphones have a 24-month manufacturers warranty. Within 6 weeks of using that product, a defect caused the product to malfunction, and shortly thereafter (March 29, 2023) I made a replacement request with EPOS Audio. After 6 months of working with the company, I was able to get the product replaced (September 15, 2023). After six months of using the replacement headset, it ended up having the same defect as the original product. I've reached out to that company again on March 27, 2024, but they wouldn't field the request online or by phone since they've shut down the "Gaming" division of their company. I filled out the only form that was available on their website for my case on March 27, 2024, but my only communication from them in response (on July 29, 2024) was a stock email directing me to the same form that I had filled out originally. I emailed them back, but have not received any other communication from them.

Update: After I wrote this review and submitted a complaint to the FTC, I created another ticket with their support team letting them know as much. I've been in contact with them and they've started to process a replacement order.

Update 2: I've received a replacement set.

Rating: ★☆☆☆☆

Title: EPOS's Shocking Decline in Customer Service and Warranty Support

I have been a loyal EPOS customer for years and have always received prompt and effective customer service. However, their service has dramatically declined in 2024. I received my last EPOS H3PRO Hybrid PS5 headset with 2-year warranty directly from their warehouse in Germany. After one year of carefully using this headset it developed a mic noise issue, which is within the warranty period.

I have been trying tirelessly for two months to get in touch with EPOS regarding my warranty claim. Despite numerous emails and messages through their website, I only received one generic seems like AI reply instructing me to contact my local EPOS service partner. Strangely enough, their warranty claim page does not provide any clear instructions on how to proceed with the claim. It simply says to search their website for a local service partner, which requires a manual navigating to a totally different page on their confusing website. It means they have no warranty claim procedure in place. It all disorganised.

I contacted Xgeneration Ltd in the UK, who tried to reach out to EPOS on my behalf but received no response. Xgeneration Ltd then advised me to contact the EPOS German office directly because my headset was shipped from there. Despite multiple attempts, I have not received any reply from EPOS.

EPOS's refusal to address a clear warranty issue is unacceptable. German punctuality does not exist anymore. If this continues, I will have no choice but to file a money claim against them Internationally and seek £500 per hour for the time they have wasted. If EPOS sell their product into UK they must comply with UK laws.

EPOS sell premium price products, where the customer services should be of the same level, but it is not. EPOS, get your act together and start treating your customers with the respect and service they deserve. This experience has been incredibly disappointing and frustrating.

I recently had a really frustrating experience with EPOS's customer support. I've had my H6Pro headset for a few months when the cable suddenly broke. The headset itself is great, but I was pretty disappointed that the cable broke so quickly.

I tried to buy a replacement from two different Danish stores, but both were out of stock. Fair enough. Then I checked the EPOS website, and the cable was sold out there too.

When I contacted their support team for help, their response was disappointing and unhelpful. The only response I've gotten is a automatic sent email which just pointed me to their online knowledge base and warranty claim process, which didn't solve my problem. Even after sending multiple follow-up emails explaining that the cable was unavailable, I didn't get any practical solution or further assistance.

It's really frustrating that a simple replacement cable is so hard to get, and the lack of support from EPOS has left me very dissatisfied.

Contacted support twice about a broken headset and haven't heard anything back in a month. 2nd headset within a year, stay away.

My customer service representative Ishaan Dube was soooo awesome. He even remembered me and took time with me (and I have ADHD LOL). This is our first experience with retail and epos systems and as I mentioned - they helped all the way. He called me to make sure we were ok and if we needed more training. I cant tell you how I appreciate his awesome customer service. It's rare these days

No longer supported.
Headset completely turns off if there was no sound for a few seconds.
Dongle barely connects, have to reconnect every time you turn it back on.
Very expensive.

Do not buy EPOS products unless you like ewaste

6 months ago, I purchased 5 headphones, out of 2 stopped working after 1-2 months I purchased which were in warranty, I sent to the address , after 3 months only one was replaced. very poor service. I WILL NVER BUY ANY PRODUCT FROM EPOS.

Audio is to low. Even with focusrite amplifire its to low. Its crap and not worth a cent. Stay away from this crap brand. Had them for a year and looking forward to changing them out.

Bought the gsx 300, it died after having issues in a month, they replaced it and that one died in a month they will continue to attempt a “warranty” till they run out of product since they are “winding down” there gaming portion of the company, they will not refund me they will not send me a reliable product, Epos is a trash company hiding behind policy to protect them against releasing garbage products, support responses take days to weeks, DO NOT BUY OR SUPPORT THIS COMPANY

If I could rate them a 0, I would.
I have been waiting a month for EPOS to honour their warranty.

I submitted a ticket on the 23rd of October, and an agent responded a couple of times and then went silent on the 10th of November.

I called EPOS support on the 23rd of November, and they advised my headset would be replaced under warranty and an agent would contact me within 2 business days to confirm my details.

As of the 4th of December, I have still not heard back. Looks like the next steps will be to contact Fair Trade and lodge a complaint.

This is the worst customer services I have experienced, and Im almost glad they are shutting down EPOS gaming considering how they treat their customers.

04.12.23
Now the Software doesn't even change my Voice Gate or my heights etc soundwise. This headset is getting worse with every day that goes by... Thinking about switching back!

I'm very disappointed how much quality I had to give up, whilst switching from the GSP 550 to the GSP 670 Wireless. Do I really have to give up all that quality for the bluetooth feature alone? Besides that, the software is a living hell. The auto standby is not working as intendet and only lengthens the Lifespan of the Battery by about an hour. - been in use for 2 months now.

The headset also does not live up to the advertised 20 hours of battery life. At least not 20 hours whilst getting used in between. Charging it is also very bad compared to their competitors - you really have to play around to get it into the plug.

EPOS H3PRO Hybrid GreenH3PRO

The audio quality is great, but the casing was cracking every time I placed it on my head and the whole ear snapped off after less than six months making them useless.

I was initially told by customer support that this was my fault and it wouldn't be fixed or replaced, but EPOS global support got back to me saying they had made a mistake and replaced the device in a matter of days. Thanks to Heta Nyrhinen for expediting this and giving regular updates.