Swift turnaround from Smart Home Charge. Called them out for a warranty repair Monday, job was done by Wednesday. Want to give a massive thank you to their engineer Ryan! Service was top notch. The gu... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Insurance claim, Epr was company arranged to disconnect my underfloor heating, to make it safe before work starts. Can't believe how well this has been arranged. Never had such excellent service, I'm... See more
From reporting fault, through to the friendly electrician who came to check and resolved the issue, I have no complaints at all. I was always kept in the loop about dates and timings throughout. Elect... See more
Smart Home Charge were efficient in replacing my faulty EV charger. Katherine in the office was quick in responding to my calls and emails. The electrician was friendly and quick with the installation... See more
Company details
Written by the company
UK electricians serving the insurance sector, with expertise in emergency response to fire and flood damaged properties. Over 30,000 instructions successfully completed to-date. With a proven track record of more than 30 years’ experience, EPR prides itself on building lasting client relationships.
Contact info
First Floor 34 & 36 Thorpe Wood, PE3 6SR, Peterborough, United Kingdom
- info@epr-callout.co.uk
- epr-callout.co.uk
4.8
Excellent
228 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chap that came to sort out our car…
Chap that came to sort out our car lovely and friendly excellent!
July 5, 2021
Unprompted review
Excellent service
Excellent service.
Kind and professional.. Had the electric back on and working in no time.
Made a very difficult situation a lot easier to cope with. Thankyou EPR
June 29, 2021
Unprompted review
The team were extremely helpful in…
The team were extremely helpful in making an appointment for me. They were empathetic when I told them of my circumstances and ensured that I was put on the cancellation list as my job was urgent. Within a couple of hours I received a call telling me Mark would be on his way today. Mark was extremely professional and helpful and my issue was sorted in a matter of minutes. Thank you EPR you have made a horrible situation a lot easier to bear
June 28, 2021
Unprompted review
First class service.
June 22, 2021
Unprompted review
Fast,efficient,friendly,professional…
Fast,efficient,friendly,professional service.
June 10, 2021
Unprompted review
A first class service
A first class service. Paul came to check electrics following water damage in the kitchen and shower room. He explained everything that he was doing. He even returned to the house after I had realised I hadn’t shown him all the electrical problems.
June 9, 2021
Unprompted review
Very professional
Very professional, kept me informed on the arrival time, done the job quickly and efficiently.
June 4, 2021
Unprompted review
Great service
I was very happy with service man who came (forgot his name) was lovely I was chatting way to much and he just kept smiling and got on with his work I could not fault him he has the patience of a saint and was great at informing me of what was happening and going to happen would happily recommend to others and use again
June 3, 2021
Unprompted review
Same guy who came to isolate the power…
Same guy who came to isolate the power after my kitchen caught fire. Steve was efficient and polite and got on with the work. Tidied up after and did a good job. Exactly what I expected.
May 28, 2021
Unprompted review
Very Professional and efficient in…
Very Professional and efficient in their delivery
May 24, 2021
Unprompted review
Electrical appliance check
Engineer was very polite checked the two electrical appliances...very apologetic when he realised his office had told me 8am but it was ok as he was here by 10am
May 22, 2021
Unprompted review
Technician arrived promptly
Technician arrived promptly was very polite and efficient and sociable potentially damaged lighting checked and pronounced safe.
May 19, 2021
Unprompted review
Fantastic service great help very…
Fantastic service great help very helpful and informative.
May 19, 2021
Unprompted review
Very good experience
Very good experience. On time, very pleasant chap, did a great job, efficient and quick
May 9, 2021
Unprompted review
Fast response
Fast response, prompt attendance, very polite, put in a temporary power board after a house fire. Great service, definitely recommend
April 28, 2021
Unprompted review
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