Swift turnaround from Smart Home Charge. Called them out for a warranty repair Monday, job was done by Wednesday. Want to give a massive thank you to their engineer Ryan! Service was top notch. The gu... See more
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Review summary
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Reviews shaping this summary
Insurance claim, Epr was company arranged to disconnect my underfloor heating, to make it safe before work starts. Can't believe how well this has been arranged. Never had such excellent service, I'm... See more
From reporting fault, through to the friendly electrician who came to check and resolved the issue, I have no complaints at all. I was always kept in the loop about dates and timings throughout. Elect... See more
Smart Home Charge were efficient in replacing my faulty EV charger. Katherine in the office was quick in responding to my calls and emails. The electrician was friendly and quick with the installation... See more
Company details
Written by the company
UK electricians serving the insurance sector, with expertise in emergency response to fire and flood damaged properties. Over 30,000 instructions successfully completed to-date. With a proven track record of more than 30 years’ experience, EPR prides itself on building lasting client relationships.
Contact info
First Floor 34 & 36 Thorpe Wood, PE3 6SR, Peterborough, United Kingdom
- info@epr-callout.co.uk
- epr-callout.co.uk
4.8
Excellent
227 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Andy came and tested the electrics and…
Andy came and tested the electrics and put our minds at rest that it was all ok. He was really lovely, polite and professional
September 16, 2021
Unprompted review
Excellent service
Engineer called beforehand, arrived when he said he would, was Covid secure. Made sure the electrics were safe. Very efficient. Excellent service.
September 16, 2021
Unprompted review
Excellent communication throughout…
Excellent communication throughout despite the M25 being blocked by protests!
Electrician checked for any faults and ensured all was safe again before finishing up. Thank you.
September 15, 2021
Unprompted review
The electrician did a wonderful job and…
The electrician did a wonderful job and explained what the issue was. He had a polite, friendly attitude.
September 14, 2021
Unprompted review
Good service but poor timekeeping
Work done was quick and efficient. No complaints there. Sadly didn't turn up at the agreed time and failed to phone to notify of delay.
September 11, 2021
Unprompted review
Well organised and set up organisation
Well organised and set up organisation. Answer questions prompt and do as they say.
Can't fault them really
September 8, 2021
Unprompted review
The two Engineers that attended the…
The two Engineers that attended the property were very respectful, they were very knowledgable and discussed the job with me all the way through from start to finished.A lovely set of lads . I would definitely use this company again .
Thank you
September 7, 2021
Unprompted review
Had 2 engineers out
Had 2 engineers out. Both were amazing, maintained a professional manner and got the job done efficiently
September 1, 2021
Unprompted review
I wasn’t happy with the way my cabling…
I wasn’t happy with the way my cabling was installed but a few days later this was remedied so now all is well. Very good communications
August 31, 2021
Unprompted review
Very polite electrician
Very polite electrician. All work completed and made safe for future work. Would recommend the company based on our experience.
August 24, 2021
Unprompted review
James who called out for damaged…ceiling light and made it safe
James who called out for damaged ceiling light and electric was great and made my experience great. Thank you so much 👍👍
August 24, 2021
Unprompted review
On-time professional service
August 20, 2021
Unprompted review
Excellent service
Excellent service. Workman polite and explained what he had done in terms i was able to understand. Covid precautions taken. Called me before arriving which gave me a chance to get away from work. No complaints
August 16, 2021
Unprompted review
Electrical check after pipe burst
The electrician was with us within 45 mins of being notified, and carried out checks required efficiently and professionally.
August 15, 2021
Unprompted review
Excellent
Excellent - quick and efficient and gave some fantastic advice - thanks
August 11, 2021
Unprompted review
Happy with service
Arrived on time, quick and efficient. Explained everything in layman’s terms.
July 23, 2021
Unprompted review
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