Swift turnaround from Smart Home Charge. Called them out for a warranty repair Monday, job was done by Wednesday. Want to give a massive thank you to their engineer Ryan! Service was top notch. The gu... See more
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Company details
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UK electricians serving the insurance sector, with expertise in emergency response to fire and flood damaged properties. Over 30,000 instructions successfully completed to-date. With a proven track record of more than 30 years’ experience, EPR prides itself on building lasting client relationships.
Contact info
First Floor 34 & 36 Thorpe Wood, PE3 6SR, Peterborough, United Kingdom
- info@epr-callout.co.uk
- epr-callout.co.uk
Hasn’t replied to negative reviews
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Very professional and polite
The guy was polite and all smiles but NOTHING was done!
I don't know where to even begin as there was no work carried out on arrival. I mean just mere inspections which was already done by a previous engineer even though he left out downstairs toilet light( drenched in water)but was spotted by the engineer who came in today. Yes due to a burst pipe,which affected the electricity downstairs via flooding,I expected THINGS to get moving. It's been almost two weeks since it happened and nothing has been really done at my home except inspections which tend to slow things down . The engineer showed up between the time allocated and seemed nice but no work was carried out even though we expected WORK to have commenced by TODAY - reason for a 3 star. Hopefully my insurance company will speed things up to get things up and running so we can get our lives back. Thank you!
The 2 men was brilliant very polite and…
The 2 men was brilliant very polite and helpful and got everything working extremely quick
A happy customer
Simon arrived he was very polite and very efficient. He did his testing found out the problem and isolated the light until they dry out. All in all a good bloke who can bo his job. 10/10
The team arrived and explained…
The team arrived and explained everything. They were polite, tidy and the job was fine quickly. I'd highly recommend this series. Made easy from start to finish and excellent value for money
Did a good job
James arrived on time. Was polite and explained everything that he was doing. Job was done in 20 minutes.
Steve arrived on time and was courteous…
Steve arrived on time and was courteous and communicated well. Explaining procedure and asking questions about location of unit. Clean and tidy installation. It’s just sad he had to rectify the work carried out by previous engineer.
Great service, better communication would be recomended
I wish the company called the day before as 8am was very early. Not complaining though as he got the job done quickly!
They were very efficient and polite I…
They were very efficient and polite I was very pleased with the our come
Excellent service
Excellent service. Ollie was very thorough, efficient, professional and polite. He turned up in the hours stayed abs was very knowledgeable.
Great communication and useful app link…
Great communication and useful app link to track electrician as he got close to property.
Very friendly and helpful on site.
No negatives at all.
Excellent service
Prompt and efficient service. It was delivered by a really friendly guy who explained what he was doing and why at each step of the way. Neat job done. Quality!
Excellent service
Excellent service, always kept up to date on arrival. Electrician was fast and efficient. Would definitely recommend
Excellent
Excellent, professional, friendly service. On time, called to say when they were coming. Can't fault it.
Good evening
Good evening,
I was waiting or an electrican to make my electric safe after a flood in the house.
Electrical arrived on time, explained the process, reassure me of what he was doing and made my electric safe.
Very efficient and personal service.
Thankyou
Fab guys 10 out of 10
Fab guys 10 out of 10
Really helpful
Came in and made my electrical stuff safe
Really pleased
Wouldn’t hesitate in telling friends to use these electricians
Thankyou x
Good experience
Andy came and tested the electrics and…
Andy came and tested the electrics and put our minds at rest that it was all ok. He was really lovely, polite and professional
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