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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with product functionality, such as chargers malfunctioning shortly after installation. A few other people also felt that some technicians lacked experience with specific products, leading to prolonged resolution times for technical issues.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the efficiency and... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness and efficiency of the team.... See more

Product

Consumers find the product experience to be ambiguous. While some customers report quick delivery of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Swift turnaround from Smart Home Charge. Called them out for a warranty repair Monday, job was done by Wednesday. Want to give a massive thank you to their engineer Ryan! Service was top notch. The gu... See more

Rated 5 out of 5 stars

Insurance claim, Epr was company arranged to disconnect my underfloor heating, to make it safe before work starts. Can't believe how well this has been arranged. Never had such excellent service, I'm... See more

Rated 5 out of 5 stars

From reporting fault, through to the friendly electrician who came to check and resolved the issue, I have no complaints at all. I was always kept in the loop about dates and timings throughout. Elect... See more

Rated 5 out of 5 stars

Smart Home Charge were efficient in replacing my faulty EV charger. Katherine in the office was quick in responding to my calls and emails. The electrician was friendly and quick with the installation... See more


Company details

  1. Electrician

Written by the company

UK electricians serving the insurance sector, with expertise in emergency response to fire and flood damaged properties. Over 30,000 instructions successfully completed to-date. With a proven track record of more than 30 years’ experience, EPR prides itself on building lasting client relationships.


Contact info

4.8

Excellent

TrustScore 5 out of 5

226 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

The guy was polite and all smiles but NOTHING was done!

I don't know where to even begin as there was no work carried out on arrival. I mean just mere inspections which was already done by a previous engineer even though he left out downstairs toilet light( drenched in water)but was spotted by the engineer who came in today. Yes due to a burst pipe,which affected the electricity downstairs via flooding,I expected THINGS to get moving. It's been almost two weeks since it happened and nothing has been really done at my home except inspections which tend to slow things down . The engineer showed up between the time allocated and seemed nice but no work was carried out even though we expected WORK to have commenced by TODAY - reason for a 3 star. Hopefully my insurance company will speed things up to get things up and running so we can get our lives back. Thank you!

December 30, 2021
Unprompted review
Rated 5 out of 5 stars

A happy customer

Simon arrived he was very polite and very efficient. He did his testing found out the problem and isolated the light until they dry out. All in all a good bloke who can bo his job. 10/10

December 12, 2021
Unprompted review
Rated 5 out of 5 stars

The team arrived and explained…

The team arrived and explained everything. They were polite, tidy and the job was fine quickly. I'd highly recommend this series. Made easy from start to finish and excellent value for money

December 6, 2021
Unprompted review
Rated 5 out of 5 stars

Steve arrived on time and was courteous…

Steve arrived on time and was courteous and communicated well. Explaining procedure and asking questions about location of unit. Clean and tidy installation. It’s just sad he had to rectify the work carried out by previous engineer.

October 20, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Ollie was very thorough, efficient, professional and polite. He turned up in the hours stayed abs was very knowledgeable.

October 11, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Prompt and efficient service. It was delivered by a really friendly guy who explained what he was doing and why at each step of the way. Neat job done. Quality!

October 1, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, professional, friendly service. On time, called to say when they were coming. Can't fault it.

September 25, 2021
Unprompted review
Rated 5 out of 5 stars

Good evening

Good evening,
I was waiting or an electrican to make my electric safe after a flood in the house.
Electrical arrived on time, explained the process, reassure me of what he was doing and made my electric safe.
Very efficient and personal service.
Thankyou

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

Fab guys 10 out of 10

Fab guys 10 out of 10
Really helpful
Came in and made my electrical stuff safe
Really pleased
Wouldn’t hesitate in telling friends to use these electricians
Thankyou x

September 22, 2021
Unprompted review

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