Swift turnaround from Smart Home Charge. Called them out for a warranty repair Monday, job was done by Wednesday. Want to give a massive thank you to their engineer Ryan! Service was top notch. The gu... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Insurance claim, Epr was company arranged to disconnect my underfloor heating, to make it safe before work starts. Can't believe how well this has been arranged. Never had such excellent service, I'm... See more
From reporting fault, through to the friendly electrician who came to check and resolved the issue, I have no complaints at all. I was always kept in the loop about dates and timings throughout. Elect... See more
Smart Home Charge were efficient in replacing my faulty EV charger. Katherine in the office was quick in responding to my calls and emails. The electrician was friendly and quick with the installation... See more
Company details
Written by the company
UK electricians serving the insurance sector, with expertise in emergency response to fire and flood damaged properties. Over 30,000 instructions successfully completed to-date. With a proven track record of more than 30 years’ experience, EPR prides itself on building lasting client relationships.
Contact info
First Floor 34 & 36 Thorpe Wood, PE3 6SR, Peterborough, United Kingdom
- info@epr-callout.co.uk
- epr-callout.co.uk
4.8
Excellent
226 reviews
Hasn’t replied to negative reviews
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Very polite and professional team of…
Very polite and professional team of guys ….. nice to see tradesmen respecting peoples belongings like offering to remove shoes… well done lads
July 4, 2022
Unprompted review
Great Help with Electrics When Needed!!
I had a fire which caused damage to my wiring. The electrician was polite and explained everything to me in everyday language that I could understand. As a woman it's always great to have professionals attend to jobs well and behave in such a respectful manner. Keep up the good work!
June 30, 2022
Unprompted review
Would 100% recommend
The electrician was prompt and thorough with sorting out the spot lights in my kitchen after a flood.
Was prompt and treated my home with respect and clean.
May 24, 2022
Unprompted review
The engineer was very polite and…
The engineer was very polite and friendly. He explained the task he was going to do. On time and friendly.
May 23, 2022
Unprompted review
Prompt response
Prompt response. Good communication. Professional workman.
May 18, 2022
Unprompted review
Fantastic service
Fantastic service engineer needed as part of an insurance claim . From the appointment to the visit was less than 3 hours .
May 5, 2022
Unprompted review
Steve & Dean -excellent,friendly…
Steve & Dean -excellent,friendly ,punctual and efficient.
April 28, 2022
Unprompted review
Great service
Great service, the man came in the stated time period to disconnect my cooker ahead of works happening in my kitchen. He was very friendly and polite and got the job done very quickly and efficiently
April 24, 2022
Unprompted review
Epr electrician Steve
Steve came to see me after we had a fire in the bedroom, he did a thorough job of checking my electric, was a great man, very customer focused
April 21, 2022
Unprompted review
Call out to water damage.
Andrew was efficient and got on with the requirements of the job effectively. He was polite and answered clearly any questions he was asked. He was tidy and respectful of the property.
April 20, 2022
Unprompted review
Only came out to check electrics after…
Only came out to check electrics after we had a burst water pipe. Everything was fine, quick job, happy all round.
April 2, 2022
Unprompted review
Excellent engineer no faults at all
March 31, 2022
Unprompted review
Excellent Company
Engineer excellent and the replacement charger and Wi-Fi connection are all good. You have to be careful which charger you select but Smart Home Charge are an excellent company to deal with.
March 24, 2022
Unprompted review
Can’t fault the service they arrived…
Can’t fault the service they arrived when they said and were very polite and reassuring about everything and made sure the property was safe before leaving! Would highly recommend
March 22, 2022
Unprompted review
Couldn’t fault the service at all
Couldn’t fault the service at all - polite, friendly and reassuring
March 17, 2022
Unprompted review
Engineer turned up in the time slot…
Engineer turned up in the time slot given. Identified the problem and replaced a part. Very polite very tidy work. Very happy. Would recommend
March 15, 2022
Unprompted review
Fantastic response time
Fantastic response time. Came within the allotted time and days earlier than I was expecting. The technician was very pleasant and explained everything he was doing. He put my mind at ease as I was worried following the water leak I had.
March 5, 2022
Unprompted review
These guys came out to do some…
These guys came out to do some isolation work as part of a insurance claim , they were timely , courteous and efficient ... No complaints at all
February 9, 2022
Unprompted review
Lovely guy
Lovely guy. However was 90 mins after time he should have been here. A message eould gave given you a 5.
January 19, 2022
Unprompted review
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