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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with product functionality, such as chargers malfunctioning shortly after installation. A few other people also felt that some technicians lacked experience with specific products, leading to prolonged resolution times for technical issues.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the efficiency and... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness and efficiency of the team.... See more

Product

Consumers find the product experience to be ambiguous. While some customers report quick delivery of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Swift turnaround from Smart Home Charge. Called them out for a warranty repair Monday, job was done by Wednesday. Want to give a massive thank you to their engineer Ryan! Service was top notch. The gu... See more

Rated 5 out of 5 stars

Insurance claim, Epr was company arranged to disconnect my underfloor heating, to make it safe before work starts. Can't believe how well this has been arranged. Never had such excellent service, I'm... See more

Rated 5 out of 5 stars

From reporting fault, through to the friendly electrician who came to check and resolved the issue, I have no complaints at all. I was always kept in the loop about dates and timings throughout. Elect... See more

Rated 5 out of 5 stars

Smart Home Charge were efficient in replacing my faulty EV charger. Katherine in the office was quick in responding to my calls and emails. The electrician was friendly and quick with the installation... See more


Company details

  1. Electrician

Written by the company

UK electricians serving the insurance sector, with expertise in emergency response to fire and flood damaged properties. Over 30,000 instructions successfully completed to-date. With a proven track record of more than 30 years’ experience, EPR prides itself on building lasting client relationships.


Contact info

4.8

Excellent

TrustScore 5 out of 5

226 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Electrical Work Following A Flood

The Electrician Gareth arrived promptly. He was very efficient and easy to talk to. We felt very reassured and confident that our electrics are now safe after the work he carried out. Would highly recommend Kind Regards Jillian

June 21, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Steve came round at 7:30am on the dot to check what was thought to be an
electrical damage in my cooker extractor fan and hood light due to a water leak that went through the kitchen ceiling. Steve thought this too as soon as he saw the ceiling was taken out, it was only when he was looking for the plug & socket which I was unaware of, he found above the cupboard on top of the cooker hood. He plugged it in and hey presto, my fan and hood light was fully working. He checked my fuse box too and that was it job done.
Lovely chap, friendly and gave sound advice...very professional, we don't always come across Electricians who are legit, as Steve is contracted out by EPR the reassurance of him being a registered Electrician was a peace of mind.

May 31, 2023
Unprompted review
Rated 4 out of 5 stars

Electrical testing

Made the appointment the week before. Time slot given and then live tracker available. Electrician professional and quick to undertake what needed doing.

January 27, 2023
Unprompted review
Rated 2 out of 5 stars

Flooded before Christmas

Flooded before Christmas, took until 13th Jan to come and see damage caused, tested for asbestos but no communication since😡. House now been damp/wet for nearly six weeks and black mould appearing on walls and ceilings.

January 26, 2023
Unprompted review
Rated 3 out of 5 stars

Booking an appointment problematic. Electrician excellent…

Booking an appointment was difficult particularly when calls were not returned. However, once I was contacted to an engineer the service was excellent. The application was confirmed that morning. He also telephoned an hour before to give me time to get to the property. Both himself and his colleague were efficient, polite and explained everything rhat they were doing.

January 19, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt (I even got a phone call to tell me they were leaving their last job & were on their way) friendly & efficient. Highly recommended.

December 28, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Really helpful electrician (Chris Alexander) who was efficient but also friendly. Explained all he was doing as well as the next steps. Would highly recommend.

December 16, 2022
Unprompted review
Rated 5 out of 5 stars

Mine was through the insurance and they…

Mine was through the insurance and they arrived approx 2 hours after the request. Very very quick and an excellent service from the Electrician who explained thoroughly what he was doing and what he’d recommend to my insurance company in his report.

October 21, 2022
Unprompted review

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