Ratheesh P Was quite helpful. However, there was long silences on the phone and I never knew whether he was still there or not so I think some sort of reassurance could have been good. But that's... See more
Company replied
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Review summary
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The member of staff acted quickly, understood my needs ,explained how she would proceed and offered to call me back once the trading was complete to save me hanging on the phone. She quickly called me... See more
Company replied
Ramysa was most helpful in my queries, providing quick responses and solution to my questions. She was very knowledgeable and patient. Would politely request you revise the hold music on the pho... See more
Company replied
Company details
Written by the company
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Written by the company
Contact info
United Kingdom
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4.6
Excellent
627 reviews
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Reply from EQi
We're happy to hear that our team member was Helpful.
Nivedha was very helpful and…
Nivedha was very helpful and knowledgeable and knew how to help me.
April 8, 2026
Reply from EQi
We're happy to hear that our team member was able to provide such helpful and knowledgeable assistance to you! We appreciate your feedback.
Went the extra mile…
Great support and went the extra mile by finding out what i was really trying to achieve and then assisting me to do it. Thank you!
April 8, 2026
Unprompted review
Reply from EQi
We're delighted to hear that our support team assisted you so effectively! We appreciate you acknowledging their dedication to understanding your goals and helping you achieve them.
Excellent Service
The person I spoke to (Manish?) was so helpful and courteous. Guiding me through every step that I needed to resolve my issue.
April 7, 2026
Reply from EQi
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback, and we're so glad we could help resolve your issue.
Great knowledge from customer services…
Great knowledge from customer services representative regarding my ISA related questions, gave me all the information needed to help me make a decision.
April 7, 2026
Reply from EQi
We're happy to hear that our representative was able to provide helpful information regarding your ISA questions. We appreciate you taking the time to share your positive experience!
Great customer service from Ramsiya
Great customer service from Ramsiya
From start to finish.very polite and helpful.
April 7, 2026
Reply from EQi
We are happy to hear that you had such a positive experience with our customer service. We appreciate your kind words and feedback.
Reply from EQi
We're happy to hear that our team was helpful and answered your questions thoroughly. We appreciate your kind words!
Manish is the man.
Manish is, without doubt, an expert at what he does. Clear, concise and talked me through my issue within just a few minutes. Great result...thankyou.
April 2, 2026
Reply from EQi
We appreciate you taking the time to share your positive experience. We're happy to hear that the issue was resolved quickly and clearly. Thank you!
Ramsiya from the ISA customer services…
Ramsiya from the ISA customer services team helped me during a very stressful situation I was trying to resolve.
Ramsiya was so patient, thorough and managed my expectations. Good customer service is becoming a rare experience in today's world, representatives like Ramsiya are diamonds.
Thank you Ramsiya
April 1, 2026
Reply from EQi
We appreciate you sharing your experience. We are happy to hear that our team member provided such excellent support during a difficult time. It's wonderful to know their patience and thoroughness were so helpful to you.
Reply from EQi
We're happy to hear that we handled your request efficiently and were helpful. Thank you for your positive feedback!
Helpful and efficient service
Very helpful and efficient in assisting me in finding an account that I had forgotten about. It was easy to get through to someone and both Agents I spoke to over 2 days were extremely helpful and resolved my initial query.
April 2, 2026
Reply from EQi
We're happy to hear that our agents were helpful and efficient in resolving your query and assisting you with your forgotten account. We appreciate your positive feedback and thank you for taking the time to share your experience.
Prompt contact with a person
Prompt contact with a person, spoke good english and was very patient, bbut failed to solve the issue..
My problem was with failure to log in. Having made rpeated attempts to set a pin number, all failed. In the end I solved it myself - if you have set your account using a 'user name' you must use that to log in. Despite the option in the log in screen, It will not accept your account number.
April 1, 2026
Reply from EQi
We appreciate you sharing your login issue experience and that you were able to resolve it. We regret that our support couldn't solve the problem.
Reply from EQi
We're happy to hear that we could help and meet your needs. Thank you for your feedback.
A human being much more reliable than AI
After a frustrating time on another site which uses AI to respond, it was a pleasure to be able to speak with Manesh. The phone line dropped half way through but he took the trouble to phone me back, very much appreciated. He knew his job and was very helpful.
March 31, 2026
Reply from EQi
We're happy to hear that you had a positive experience. We appreciate you mentioning the assistance you received and that the call back was helpful. Thank you for your feedback.
Customer service agent was brilliant
March 30, 2026
Reply from EQi
We're happy to hear that the agent was brilliant! We appreciate your positive feedback and we thank you for sharing.
Fabulous customer service
Fabulous customer service, helpful and empathetic when dealing with elderly mother.
March 30, 2026
Reply from EQi
We are happy to hear that our customer service was fabulous, helpful, and empathetic when assisting your mother. Thank you for your feedback.
Manish was very helpful patient and…
Manish was very helpful patient and understanding
March 30, 2026
Reply from EQi
We appreciate your feedback and are so glad that you found our team member to be helpful, patient, and understanding.
stocks and shares ISA…
I had a number of queries relating to a stocks and shares ISA which I am taking out in 2026/27. Your agent Nivedha was very helpful in addressing these.
March 27, 2026
Reply from EQi
We're happy to hear that our agent was helpful in addressing your stocks and shares ISA queries for 2026/27. We appreciate you taking the time to share your positive experience.
Agent was very polite knowledgeable and…
Agent was very polite knowledgeable and guided me quickly ro
March 27, 2026
Reply from EQi
We're happy to hear that the agent was helpful and knowledgeable. We appreciate you taking the time to share your positive experience.
Fantastic customer service
Manish were great from the beginning,going extra mile to resolve my query and doing followed up calls adjusted to my busy schedule.
March 26, 2026
Reply from EQi
We're happy to hear that our team provided excellent support and addressed your needs, even accommodating your schedule with follow-up calls. Thank you for your feedback!
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