Equals Money Reviews 522

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with customer service, mentioning instances of unhelpful staff and slow responses to ongoing problems. A few other people also felt that the program itself was no longer as good or easy to use as it once was, and some experienced difficulties with technical aspects like password resets.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Customer service

Consumers generally express high satisfaction with customer service, highlighting the helpfulness and... See more

Service

Clients share positive opinions on service, consistently highlighting exceptional and professional support.... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the swift and rapid responses... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Equals money for our expenses management at church for over 5 years now and it has always been exceptional. It means that we are able to manage online purchases in a similar manner to... See more

Rated 5 out of 5 stars

I spoke with Thabiso Molefe to resolve a long standing issue I had been experiencing. He took the time to resolve my issue promptly and was incredibly patient whilst helping me. Thabiso was incredib... See more

Rated 5 out of 5 stars

I have used this forex service before and 8 years on they still are providing excellent service. My handlers were Matthew and James who both went above and beyond. Matthew guided me through the who... See more

Rated 5 out of 5 stars

Agent Sanele Nyawo was quicky responsive and kind. I lost my old SIM card and i was panicking about not getting access to my account or it taking Time before I access it but she helped me within an ho... See more


Company details

  1. Business to Business Service
  2. Money Transfer Service
  3. Payment Service

Written by the company

We combine global payments technology with currency expertise to help you manage your cashflow and expenses, simply and cost-effectively. Pay suppliers, business partners or employees worldwide at some of the best rates available. Save time and hassle with our expense management solution, or access our faster payments API to save money on domestic payments.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

522 reviews

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Rated 5 out of 5 stars

Patient Professional

Thabiso was very patient dealing with me as I had to put him on hold to resolve other matters. All requests were successfully completed with high professionalism.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, and issues resolved very quickly.
Thaeiso was a pleasure to deal with.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience while speaking on the…

Great experience while speaking on the telephone with Thasibo today. I had to administrate two user profiles on Equals platform and Thasibo has kindly helped me to amend some details with ease and professionalism.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I contacted the help line by email Saturday as my card had been declined due to no funds even though main account was showing good balance the card balance was zero. This was rapidly corrected. Very good service.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Equals Money Card

After frustrations for several weeks with the main account manager on this account who did not sort issues repeatedly, Thabiso Molefe from the customer support line sorted everything in one phone call. He was knowledgeable, quick whilst providing full explanations, thorough, friendly and helpful. His service was far better than the main account manager handling the account! FInally got all issues sorted in one phone call (which the account manager did not do after handling it for several weeks). Finally, frustration eliminated. What a difference one person makes about one's feelings toward a company.

July 17, 2025
Unprompted review

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