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Equals Money Reviews 522

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TrustScore 4.5 out of 5

4.6

Business to Business Service
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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with customer service, mentioning instances of unhelpful staff and slow responses to ongoing problems. A few other people also felt that the program itself was no longer as good or easy to use as it once was, and some experienced difficulties with technical aspects like password resets.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Customer service

Consumers generally express high satisfaction with customer service, highlighting the helpfulness and... See more

Service

Clients share positive opinions on service, consistently highlighting exceptional and professional support.... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the swift and rapid responses... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Equals money for our expenses management at church for over 5 years now and it has always been exceptional. It means that we are able to manage online purchases in a similar manner to... See more

Rated 5 out of 5 stars

I spoke with Thabiso Molefe to resolve a long standing issue I had been experiencing. He took the time to resolve my issue promptly and was incredibly patient whilst helping me. Thabiso was incredib... See more

Rated 5 out of 5 stars

I have used this forex service before and 8 years on they still are providing excellent service. My handlers were Matthew and James who both went above and beyond. Matthew guided me through the who... See more

Rated 5 out of 5 stars

Agent Sanele Nyawo was quicky responsive and kind. I lost my old SIM card and i was panicking about not getting access to my account or it taking Time before I access it but she helped me within an ho... See more

Company details

  1. Business to Business Service
  2. Money Transfer Service
  3. Payment Service

Written by the company

We combine global payments technology with currency expertise to help you manage your cashflow and expenses, simply and cost-effectively. Pay suppliers, business partners or employees worldwide at some of the best rates available. Save time and hassle with our expense management solution, or access our faster payments API to save money on domestic payments.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

522 reviews

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Rated 5 out of 5 stars

The personal care and support for…

The personal care and support for customers provided by Equals Money, alongside fast and competent consultation, represent a tremendous advantage over all other online banking and payment platforms I've used up to now.

I would highly recommend Equals Money for all those who require transparent and responsive online banking services.

July 16, 2025
Rated 5 out of 5 stars

Great Customer service!

Great Customer service!
Thabiso Molefe was friendly, patient, and knew exactly how to help. He took the time to understand my issue and walked me through the solution clearly.

Everything was handled quickly and professionally. I felt heard and supported the whole time. Thank you for the great service!

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Experience

Ethan Khan was great today, super friendly and very helpful - sorted the issue with my card very quickly. Couldn't have asked for more! Thanks so much, Sarah

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Support with access

Having some issues with activating access for some members of our team, I called Equals Customers Support and Thabiso was very helpful, explained everything and took the time to ensure all is sorted. Great support, and thank you for your help, Thabiso!

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Problem solved

One of our card holders had been having issues with her card. The problem was found and resolved. The agent, Thabiso Molefe was very polite and helpful.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

I had some technical issues with…

I had some technical issues with logging into my account, and when I called, I was truly impressed with how Thabiso Molefe handled the whole situation. Honestly, I have never felt this positive about an agent managing any of my issues so professionally, yet with a human touch.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

My experience today was absolutely…

My experience today was absolutely fantastic my agent - Thabiso was clear, polite, very knowledgable and did a fantastic job at making it all happen. Thank you very much for your help.

June 24, 2025
Unprompted review

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