equestrian.com 

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Rated 2 out of 5 stars

Ordered on 26th April, parcel sent out on the 15th May despite chasing up with phone calls and emails no decent response from Equestrian.com or apology for the delay. I emailed DPD the courier and ha... See more

Rated 5 out of 5 stars

I have bought goods from this company several times and have been delighted with all items. There was one occasion when I thought I'd been waiting a while longer than usual, so phoned and got immedi... See more

Rated 1 out of 5 stars

I have ordered two horse rugs for my daughters birthday. I received an order confirmation immediately but have had no contact from them since (i.e. letting me know about dispatch) and no reply to an... See more

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent, speedy service!

Seeing the offer on facebook for the Ariat Volant boots, and as I already own a pair, I decided to purchase a spare pair. They arrived in perfect condition, two days after I placed the order, and the courrier text to say what time they would be there, so I didn't have to wait around all day. Excellent, will be shopping with this company again! And the boots are great! :-)

May 23, 2014
Unprompted review
Rated 5 out of 5 stars

Awesome Site, awesome comps!!!

I was lucky enough to win a beautiful K*ty Rug through Equestrian Clearance! The delivery was very, very quick too!
I am very happy with my rug and so it my horse. Thanks again for my amazing rug and will be buying products from them now and the future :)

May 23, 2014
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant!!

Extremely speedy deliveries, just a couple of days to Germany. Fantastic items at fantastic prices. Very pleased with the service.

May 12, 2014
Unprompted review
Rated 5 out of 5 stars

Great customer service

Ordered a pair of Harry Hall riding boots. Arrived within 2 days which was fantastic but unfortunately the boots had a slight scuff on them. Phoned them up and explained what was wrong. The girl asked me to forward a picture and forward it to their customer service dept. Received a nice apology and the offer of a swap-it solution. I was happy to accept this, and the new boots arrive on Monday or Tuesday. I am over the moon with this service and apart from the slight scuff the boots were really good quality.

May 9, 2014
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service!

I am an international customer and every time if email this company concerning my order - I get a reply almost immediately. Their website is easy to use and customer-friendly. I will definitely be a returning customer!!

May 9, 2014
Unprompted review
Rated 4 out of 5 stars

Nice price!

So far I have just made my first order, and waiting for it to arrive.
Im impressed with the products and the prices I see on the website.

There is really just one thing Im missing, a place on the site with "new arrivals" were it is easy to find new things. not to miss them :)

May 3, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant service, can't fault them!

I ordered two items for a new horse and two days after ordering I realised I had ordered the wrong sizes for both items! So I called and asked them to change the sizes of both items, which they did, and then it was delivered the next day, within the exact time slot they said it would! Very impressed!

May 2, 2014
Unprompted review
Rated 2 out of 5 stars

I thought I had got the wrong website...

After looking through the new look I must say that I was shocked at the price increases which came with the new website and name... I always have used equestrian clearence, have trusted the quality and the delivery that you can trust. However, the price increase I feel warrant a look round again...
Such a shame but over £5 increase on the same fly mask as last year is rather a lot when I have 11 horses.... I hope that equestrian.com will not be a victim of its own success. I bet this review is not up on the site.

April 29, 2014
Unprompted review
equestrian.com logo

Reply from equestrian.com

Hi Amanda,

Thank you for your comment, we welcome any feedback from our customers so thank you for taking the time to get in touch with us.

We are currently in a phase of expansion where we are trying to introduce higher end brands, whilst still including our clearance ranges too. With regards to the price increase with the items that you have stated, we have had to increase some of our prices in line with our supplier price increases (we do try our best to keep these increases as minimal as possible in order to pass these low prices onto our customers).

We are sorry that you feel this way, if we can be of any further assistance please do not hesitate to contact us.

Kind regards

Lottie
Customer Services

Rated 5 out of 5 stars

Great customer service

Bought a riding hat from equestrian clearance. I phoned up for advice about fit and style. The lady on the phone was very knowledgable and helpful. I placed an order and the parcel arrived within a day. The courier service was excellent - I was able to track it online and was given a 1 hour delivery slot. Unfortunately the hat didnt quite fit as I wanted it to. I returned the parcel and was refunded without any quibbling or delay. Overall an excellent experience. I would not hesitate to order again.

April 15, 2014
Unprompted review
Rated 5 out of 5 stars

Superb Customer Experience!

I've never felt the need to review a company I've purchased from but buying from Equestrian.com was an absolute pleasure recently.
Ordering was quick and simple and the information you're provided with in terms of your delivery is fantastic; I knew exactly where my order was at all times and could even change the place/date to suit my requirements.
Plus! Despite the boots I had ordered being clearly described as seconds they are faultless (I already own a battered pair so I knew what I was receiving) they fit perfectly and I will once more have dry, warm feet at the yard!
I highly recommend this great website to others wanting to spoil themselves and/their horse.
Thank you!

April 15, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Great range of products, delivery is always very prompt and the website is easy to navigate. The customer service is excellent, if ever there has been a problem with my order, the team have replied to my email within 24 hours and always go the extra mile to get things sorted quickly and promptly. I'd recommend to anyone.

April 11, 2014
Unprompted review
Rated 5 out of 5 stars

excellent service fast and efficient

ordered these kty boots at 8-30 am on wednesday and had them by 2 o'clock on thursday really pleased with them! wore them around the farm yard tonight kept my feet dry and warm' i'm very happy with them !

March 27, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Ordered 2 fly rugs and some jodhpurs, order date 6th March delivery to my home in Central France 12th March. The order only took 5 working days to reach me. The cost of the delivery to Europe is very good. This was the third time that I have ordered from Equestrian Clearance and I have been very satisfied with their service.
When I telephoned to check on rug sizing I spoke to a helpful and cheery person.
Will recommend to my friends.

March 14, 2014
Unprompted review

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