Ordered on 26th April, parcel sent out on the 15th May despite chasing up with phone calls and emails no decent response from Equestrian.com or apology for the delay. I emailed DPD the courier and ha... See more
equestrian.com
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See what reviewers are saying
I have bought goods from this company several times and have been delighted with all items. There was one occasion when I thought I'd been waiting a while longer than usual, so phoned and got immedi... See more
oh dear returned an item worth £125 and no refund, does anyone have a contact number?
I have ordered two horse rugs for my daughters birthday. I received an order confirmation immediately but have had no contact from them since (i.e. letting me know about dispatch) and no reply to an... See more
Company details
Contact info
Riverside Offices, Bowers Mill, Branch Road, HX4 0AD, Barkisland, Halifax, United Kingdom
- 01422 418555
- info@equestrian.com
- equestrian.com
Great Customer Service, they make you feel like a valued customer and very keen to please.
I returned some faulty boots for the second time, the original order was just over a year old but the boots had only been worn 6/7 weeks. I e-mailed Equestrian Clearance and explained what had happened. They replied straight away asking for some photos of the faulty boots for their product team to see and comment on. I also needed proof of purchase which I e-mailed to their returns department. Within 24 hours of spending the photos and invoice they replied confirming that the boots were faulty and I can have an exchange.
I told them what I would like as a replacement. The new boots were packaged and dispatched Friday night and arrived here Monday morning.
Throughout the whole process the communication between us was very quick and efficient.
The new boots were a little cheaper than the original ones ordered, they are giving me a refund for the difference.
Excellent Service well done Equestrian Clearance
Fantastic company
I have ordered from this company twice now and they have always provided fantastic service. They deliver promptly and offer great products at very good prices. One of the best companies around for equestrian supplies.
FABULOUS FROM FRANCE
Having just bought a new horse I was finding it difficult to locate everything I needed for the horse and stable in France. The Equestrian Clearance website is easy to use and full of great products and great prices. Having made my choice the checkout was easy, quick and could cope with a French card & French address.
I will strongly recommend the site to my friends!
Great reliable company
Top quality brands at affordable prices. Kept informed about progress of delivery. If looking for anything for me or my horse will alway go to Equestrian Clearence first. Would recommend to everyone.
Excellent service
Ordered some long riding boots and they arrived a couple of days later. Unfortunately they didn't fit so I returned them. I spoke to a lady on the phone who was very polite and helpful. The courier picked them up the next day and money straight back into my account. Can't ask for better.
Great prices, they're one of my favourite equestrian stores!
I've ordered from EquestrianClearance a couple of times now, and have had no issues. I'm an international customer, and have really appreciated their sturdy packaging and cheap postage!
I've only emailed them once, but their response time was reasonable and they were quite helpful.
I would recommend them to a friend (and have!)
Amazing great products and service!
I love equestrian clearance! Their products are amazing: great quality and very trendy! It is very cheap for the great quality! Also whenever I have a problem or questions to ask they are very quick to reply and always give a lovely response!
I always recommend this company to my horsey friends! Fantastic!
Great, until there's a problem
I have purchased several things from Equestrian Clearance and they have always been delivered promptly. Unfortunately, my last purchase was a pair of leather boots, which developed a fault just before Christmas. The boots themselves were lovely and I didn't want a refund, but there were no more available in my size.
When I phoned the people I spoke to were always friendly and polite, but I couldn't get any sensible answers out of them. There would always be a reason why they hadn't called me back. Eventually, I decided to call the distributors of the boots direct who arranged to take the boots back and deal with the problem for me.
All in all this was a very disappointing experience and it's unlikely I'll purchase from Equestrian Clearance again.

Reply from equestrian.com
brill arrived early !
Good service actually arrived early have recommended to others
coat for very large labrador dog
scoured the net to get a coat for Ben and came across equestrian centre, great fit, great service and fast delivery.
Wonderful value & customer serice
I am so happy I found Equetrian Clearnace,so much choice all very good quality & definately value for money, I will certailny use the site again.
Excellent service!!
A Christmas gift for my granddaughter. Very competitive price compared to our local tackle shop.
Very good and prompt despatch.
Excellent quality.
Fast service
This is the first time I have used this company and would not hesitate in using again.
It is amazing that the rugs I ordered on Thuesday were delivered here in Denmark where I live on Friday.
fantastic service everytime... thankyou!!
Order from E C & u will receive 1st class service wverytime.....really easy online order service which always states clearly if items are in stock & also k3eps u up to date with correct & prompt delivery!! All prices are great value but there flash sales are super value....recommend to all horsey people!!
excellent service - would always highly recommend
I always recommend equestrian clearance to all my horsey friends - a horse costs a lot of money to look after and bwing able to sav a few pounds on top quality branded goods is always a bonus. Thank you
Clear and fast service.
This is the first time I have used this company and would not hesitate in using again and will be in the very near future. Easy ordering system and delivery well within the time suggested.
horsey tracktop
this was bought as a present and the recipient was more than pleased with it. The delivery time and shopping experience was great.
1st class service
Excellent
Fast delivery and service with tracking 1st class
A* service
equestrian clearance? could not fault them at all, great customer service and very helpful. got my order in no time at all!
Excellent Company with products at fantastic prices
I have used this company on several occasions an have always had five star service even when returning items. I would highly recommend Equestrian Clearance.
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