equestrian.com 

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Rated 2 out of 5 stars

Ordered on 26th April, parcel sent out on the 15th May despite chasing up with phone calls and emails no decent response from Equestrian.com or apology for the delay. I emailed DPD the courier and ha... See more

Rated 5 out of 5 stars

I have bought goods from this company several times and have been delighted with all items. There was one occasion when I thought I'd been waiting a while longer than usual, so phoned and got immedi... See more

Rated 1 out of 5 stars

I have ordered two horse rugs for my daughters birthday. I received an order confirmation immediately but have had no contact from them since (i.e. letting me know about dispatch) and no reply to an... See more

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Rated 5 out of 5 stars

Great Customer Service, they make you feel like a valued customer and very keen to please.

I returned some faulty boots for the second time, the original order was just over a year old but the boots had only been worn 6/7 weeks. I e-mailed Equestrian Clearance and explained what had happened. They replied straight away asking for some photos of the faulty boots for their product team to see and comment on. I also needed proof of purchase which I e-mailed to their returns department. Within 24 hours of spending the photos and invoice they replied confirming that the boots were faulty and I can have an exchange.
I told them what I would like as a replacement. The new boots were packaged and dispatched Friday night and arrived here Monday morning.
Throughout the whole process the communication between us was very quick and efficient.
The new boots were a little cheaper than the original ones ordered, they are giving me a refund for the difference.
Excellent Service well done Equestrian Clearance

January 27, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic company

I have ordered from this company twice now and they have always provided fantastic service. They deliver promptly and offer great products at very good prices. One of the best companies around for equestrian supplies.

January 24, 2014
Unprompted review
Rated 5 out of 5 stars

FABULOUS FROM FRANCE

Having just bought a new horse I was finding it difficult to locate everything I needed for the horse and stable in France. The Equestrian Clearance website is easy to use and full of great products and great prices. Having made my choice the checkout was easy, quick and could cope with a French card & French address.

I will strongly recommend the site to my friends!

January 21, 2014
Unprompted review
Rated 5 out of 5 stars

Great reliable company

Top quality brands at affordable prices. Kept informed about progress of delivery. If looking for anything for me or my horse will alway go to Equestrian Clearence first. Would recommend to everyone.

January 19, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered some long riding boots and they arrived a couple of days later. Unfortunately they didn't fit so I returned them. I spoke to a lady on the phone who was very polite and helpful. The courier picked them up the next day and money straight back into my account. Can't ask for better.

January 17, 2014
Unprompted review
Rated 5 out of 5 stars

Great prices, they're one of my favourite equestrian stores!

I've ordered from EquestrianClearance a couple of times now, and have had no issues. I'm an international customer, and have really appreciated their sturdy packaging and cheap postage!

I've only emailed them once, but their response time was reasonable and they were quite helpful.

I would recommend them to a friend (and have!)

January 15, 2014
Unprompted review
Rated 5 out of 5 stars

Amazing great products and service!

I love equestrian clearance! Their products are amazing: great quality and very trendy! It is very cheap for the great quality! Also whenever I have a problem or questions to ask they are very quick to reply and always give a lovely response!
I always recommend this company to my horsey friends! Fantastic!

January 15, 2014
Unprompted review
Rated 2 out of 5 stars

Great, until there's a problem

I have purchased several things from Equestrian Clearance and they have always been delivered promptly. Unfortunately, my last purchase was a pair of leather boots, which developed a fault just before Christmas. The boots themselves were lovely and I didn't want a refund, but there were no more available in my size.

When I phoned the people I spoke to were always friendly and polite, but I couldn't get any sensible answers out of them. There would always be a reason why they hadn't called me back. Eventually, I decided to call the distributors of the boots direct who arranged to take the boots back and deal with the problem for me.

All in all this was a very disappointing experience and it's unlikely I'll purchase from Equestrian Clearance again.

January 15, 2014
Unprompted review
equestrian.com logo

Reply from equestrian.com

Hi there,

Thank you for taking the time to leave a review.

As ever we welcome feedback of any kind and we are sorry to hear that you are not happy with the service you have received.

We feel that this is most unusual, as we have comprehensive faulty procedure that all of our members of staff are familiar with.

We would like the opportunity to look into this and help to find a positive solution, therefore feel free to give us a call on 01422317380 or drop us an email at customerservices@equestrianclearance.com so myself and our Returns Executive can look into this for you.

Please accept my sincerest apologies and we hope that you will allow us the opportunity to restore your faith in us as a company.

Kind regards,

Laura
Equestrian Clearance Customer Services

Rated 5 out of 5 stars

Excellent service!!

A Christmas gift for my granddaughter. Very competitive price compared to our local tackle shop.
Very good and prompt despatch.
Excellent quality.

January 14, 2014
Unprompted review
Rated 5 out of 5 stars

Fast service

This is the first time I have used this company and would not hesitate in using again.
It is amazing that the rugs I ordered on Thuesday were delivered here in Denmark where I live on Friday.

January 14, 2014
Unprompted review
Rated 5 out of 5 stars

fantastic service everytime... thankyou!!

Order from E C & u will receive 1st class service wverytime.....really easy online order service which always states clearly if items are in stock & also k3eps u up to date with correct & prompt delivery!! All prices are great value but there flash sales are super value....recommend to all horsey people!!

January 14, 2014
Unprompted review
Rated 5 out of 5 stars

Clear and fast service.

This is the first time I have used this company and would not hesitate in using again and will be in the very near future. Easy ordering system and delivery well within the time suggested.

January 14, 2014
Unprompted review
Rated 5 out of 5 stars

horsey tracktop

this was bought as a present and the recipient was more than pleased with it. The delivery time and shopping experience was great.

January 14, 2014
Unprompted review
Rated 5 out of 5 stars

A* service

equestrian clearance? could not fault them at all, great customer service and very helpful. got my order in no time at all!

January 14, 2014
Unprompted review

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