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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers had a great experience with this company. Customers are really happy with the products, highlighting their excellent quality and effectiveness in keeping them warm and dry. Many people appreciate the fast delivery service and the overall ease of ordering. However, some customers also noted issues with sizing, finding items to be smaller than expected or not true to size. A few other people also felt that customer service was unhelpful regarding order changes or delivery problems, with some experiencing delays or issues with zips and poppers after limited use.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality and functionality. Many... See more

Delivery service

People report positive experiences with delivery service, often praising quick and fast delivery times, with... See more

Quality

Customers had positive experiences with quality, often praising the robustness and improved design of... See more

Order

Reviewers highlight ambiguous aspects of order. While many customers found the ordering process easy and... See more

Customer service

Consumers have ambiguous experiences with customer service. Many reviewers praise the amazing and brilliant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience buying online from Equidry. Fantastic choice of styles and colours and I really like that all the coats and jackets are pictured being worn (as well as in close up etc) so you get a... See more

Rated 5 out of 5 stars

Fantastic customer service ⭐⭐⭐⭐⭐ I had been trying to decide which main brand Equestrian riding coat to buy . Unfortunately I took a little too long and by the time I had decided on the Equ... See more

Rated 5 out of 5 stars

I purchased two long coats for gifts, both items were put purchased separately. Being male I got them both wrong. The staff were very helpful in assisting me getting these orders right and made the re... See more

Company replied

Rated 5 out of 5 stars

We have five of these coats in adult and children's sizes. They are excellent quality and the children get a lot of use out of them. As well as for riding they are handy for slipping on after other... See more


Company details

  1. Equestrian Store

Written by the company

Designed by Riders, for Riders. Our coats are designed by riders, for riders, combining real-world riding experience with exceptional all-weather protection. Every detail is thoughtfully engineered to meet the demands of life both in the saddle and on the yard. From our original oversized coats with a 20,000mm waterproof rating to our fitted waterproof riding jackets packed with equestrian-focused features, you can rely on EQUIDRY to keep you protected from the elements. EQUIDRY is the trusted choice for equestrians seeking waterproof coats & jackets that truly delivers on complete weather protection. With advanced EQUIGUARD® waterproof technology, every EQUIDRY equestrian waterproof coat keeps riders warm, dry, and comfortable year-round. Be ready for every adventure with our matching EQUIDRY Dog Coats, featuring a 20,000mm waterproof rating.


Contact info

4.1

Great

TrustScore 4 out of 5

427 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my equimac

Love my equimac, the best purchase I've made in a long time!

May 20, 2024
Unprompted review
EQUIDRY logo

Reply from EQUIDRY

Hi Nicole,

I am so pleased to hear you are so happy with your Equimac purchase :) Welcome to the EQUIDRY family. Thank you for taking the time to leave us a review, Becca

Rated 5 out of 5 stars

Love love love!!!

Love that you can see all shapes and heights in size before ordering. I would have deffo gone much bigger and would have been way too big otherwise. Got the equidry lite and the lite ride on rain sheet in penelope pink! Both fit great, very comfortable does exactly what says on the tin and the colour is to die for!!!

April 24, 2024
EQUIDRY logo

Reply from EQUIDRY

Hi Leanne,

Thank you so much for your wonderful feedback and fro taking the time to leave us a review :) I am so pleased to hear you are so happy with your EQUIDRY. Thank you again, Becca

Rated 1 out of 5 stars

Equimac - poor design

I have the equidry heavy coat which is an amazing coat.
However, I am extremely disappointed in the equimac due to the very baggy neck which allows a lot of rain to get in. It’s very weird that a rain coat has this poor design feature.

Response to the reply!
I did contact customer service and sent a photo of my wet top around the neck where the rain had got in and they said they wouldn’t take it back and refund it because it’s not a technical fault!
I wore it again today in heavy rain and everything is dry except my neck because it is so ridiculously baggy! And I had a baseball cap under the hood to see if that might help.
I love everything about the coat except the neck and I am stunned that no one else would find that a problem,
It needs a press stud further round so it can be fastened tighter.

May 14, 2024
Unprompted review
EQUIDRY logo

Reply from EQUIDRY

Hi Grace,

I am so sorry to hear you are disappointed with your Equimac. We spent months designing and testing the Equimac to ensure the high standard we pride ourselves on was met and have not received this feedback before. If you would like to discuss this further with us please contact the team on support@equidry.co.uk Many thanks, Becca

Rated 5 out of 5 stars

Excellent Service

Excellent Service. Received order within 20 hours, unfortunately too big, ordered another and returned this one, refund was processed within a couple of hours of them receiving the parcel. Product quality is excellent, very happy with my purchase!

April 25, 2024
EQUIDRY logo

Reply from EQUIDRY

Hi Amanda,
I am so pleased to hear the team were able to help you so quickly and efficiently. Thank you so much for taking the time to leave us a review. Welcome to the EQUIDRY family :) Becca

Rated 5 out of 5 stars

The coats are incredibly well made

The coats are incredibly well made, we now have four of them in our household! The company sends items out so quickly (I ordered yesterday afternoon at 2pm, paid for the express delivery and less than 24 hours later it had arrived!) The returns process is quick and easy. I wish every company operated like Equidry.

March 28, 2024
Unprompted review
EQUIDRY logo

Reply from EQUIDRY

Thank you so much for your amazing feedback and for all of your support :) Our customers really do mean the world to us! Thank you again for taking the time to leave us review. Many thanks, Becca

Rated 5 out of 5 stars

Super worth a buy equidry

Fab quick ordering, and delivery fab quality and dises what it says on the label lol.

February 23, 2024
EQUIDRY logo

Reply from EQUIDRY

Thank you for your amazing feedback Vicky, We are so pleased you love your EQUIDRY. Many thanks, Becca

Rated 5 out of 5 stars

My coat arrived the day after it was…

My coat arrived the day after it was ordered.
Fulfilled all expectations, warm, waterproof and wind proof.

February 23, 2024
EQUIDRY logo

Reply from EQUIDRY

Hi Barbara,
Thank you so much for sharing your amazing feedback with us, we hope you and your EQUIDRY have the best adventures together.
Many thanks, Becca

Rated 5 out of 5 stars

Fantastic and prompt service

Fantastic and prompt service.
Product amazing and a must have for anyone
Who has horses or dogs

February 23, 2024
EQUIDRY logo

Reply from EQUIDRY

Hi Chris,
Thank you so much for taking the time to leave us a review, I am so pleased to hear you are happy with your EQUIDRY and the team were able to help you.
Many thanks, Becca

Rated 5 out of 5 stars

Excellent Product

The product is excellent and the sizing is well fitted with the size guide. A happy consumer.

Customer service is excellent with quick response.

February 23, 2024
EQUIDRY logo

Reply from EQUIDRY

Hi Audrey,
Thank you so much for your wonderful feedback, I am so pleased to hear you are so happy with your EQUIDRY. Welcome to the family :)
Many thanks again, Becca

Rated 4 out of 5 stars

Product size description a bit…

Product size description a bit misleading, 1st one ordered massive going on your size guide. Product seems OK but returns having to print and post back a little hard work. Luckily mum kept other one testing it against her stormlite on farm.

February 23, 2024
EQUIDRY logo

Reply from EQUIDRY

Hi Louise,
I am so sorry to hear you found our sizing difficult to understand, we do try to make it as clear as possible that our sizing is unique to us. If you do ever need any further assistance with sizing or anything else please do reach out to us at support@equidry.co.uk and one of the team will be more than happy to help advise you. Thank you for taking the time to leave a review as this feedback is invaluable to us. Many thanks, Becca

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service . Perfect fit 😍

February 23, 2024
EQUIDRY logo

Reply from EQUIDRY

Hi Linda,
Thank you so much for your wonderful feedback and for supporting us. Many thanks again, Becca

Rated 5 out of 5 stars

Love my shortie jacket

Fast delivery and really good communication via email.
Love my shortie jacket in plum.
I am 5ft 1” and got the XXS which is perfect,room for a gilet underneath if needed.
Very well thought out jacket,I am sure it will be my go to jacket for many outings.

February 23, 2024
Rated 5 out of 5 stars

Amazing jacket , no complaints gere

I bought the Equimac version of the Equidry. This is because I am menopausal and I was bit concerned that the other two thermal rated coats would be a bit too hot for me. Nearly everyone at my yard has this coat, so I did resist a little bit as I do like to stand out a bit from the crowd LOL.

However, after having a very wet winter, I got some money for Christmas and decided to go ahead and I ordered the deep purple version.

There is a slight delay due to them waiting for stock, but they communicated this with me after I queried it with them . They also after my suggestion change the wording slightly on the website to make it obvious about what was in stock and what wasn’t in stock so I thought that was great that they took that on board and they made it clearer for the customer

I have since taken my dogs out twice in pouring rain. I live locally to some common land, and I took them out for over an hour in torrential rain . At one point, I even sat on a bench looking at the view in the pouring down rain and I didn’t get wet once. I have the new design which has the skirts in it so I have a lot of potential for adjustment with this jacket, I cinched it in at the waist I have an adjustable hood so I stayed lovely and dry and even my glasses stayed dry which is really unusual for me. Even though my coat does not have a thermal lining in it I still stayed really warm and dry. It was actually a pleasure to walk in the rain for once.

After having a previously bad experience with another company who produces jackets it was an absolute pleasure to deal with this company.

I also love that their jackets are very inclusive so even if you are chunky girl like myself, these jackets will fit you and keep you dry. Which believe me is rare, as a chunky girl, I always struggle to find truly waterproof coats that fits my big chest as I am a big chested girl.. Retailers are not in general inclusive to BBW! so it pleases me greatly that this company are very inclusive. I also love the waterproof vanity skirts under the zips because they truly make it more waterproof.

You also have a massive selection of colours , which I love because I like to stand out for safety when I’m walking and also riding obviously.

Well done Equidry for a brilliant design.

The only thing that I feel that you could do to improve the Mac is to put zipped air vents into the armpits, as this would make it even more seasonable. As it would be quite warm to wear in the summer, however, with the vents, I feel that you would have the opportunity to open them, to help keep cool. Keep your cool as well as dry for the summer. So that is literally the only thing That I could constructively suggest. As I do have other summer waterproof jackets that have this feature and it is very very useful.

So perhaps before you do your next run of jackets, you could add this to your design to make it absolutely perfect. :)🤩

February 27, 2024
Unprompted review
Rated 4 out of 5 stars

A couple of design flaws

A gift from my husband, my All Rounder is excellent for wet and cold weather walking, but has 2 flaws - the hood is huge and not adjustable so blows down in windy weather. The hand warming pockets are positioned low, so the rain runs down sleeves into pockets, and are lined with thermal fleece so don't use body heat to warm your hands as most hand warming pockets do.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great coat, great service

Bought as a present for my daughter’s riding instructor, and he’s very pleased with it. Website was easy to navigate, product description was very helpful and detailed, delivery was speedy.

January 25, 2024
Rated 1 out of 5 stars

Arrived with stitching undone and late

Waited over a week longer than delivery stated only to receive a coat where the stitching is coming undone before it’s even out of the bag - left seriously out of pocket and inconvenienced to get to high street and return it as (they won’t pick it up from Channel Islands) or be stuck with a very expensive tatty broken coat - very disappointed

Updated after reply: I didn’t receive anything. Got an offer of 10% discount which would not even cover the cost of me getting to the high street to get it returned or repaired let alone any postage cost so I’m stuck with a very expensive broken coat or paying for more. If you can’t service offshore customers you shouldn’t. Or just don’t send faulty products and where you do, take responsibility and fix it.

January 20, 2024
Unprompted review
EQUIDRY logo

Reply from EQUIDRY

Hi Carla,
Thank you so much for your feedback. I am once again extremely sorry you received a faulty coat. As Becky explained unfortunately we are unable to arrange free pick ups returns to the Channel Islands. I can see she has refunded your postage fees to ensure the return costs were covered by ourselves. I hope your query has all now been resolved for you. Thank you once again. Best wishes, Becca

Rated 5 out of 5 stars

Very efficient

Very impressed - I purchased an Equidry coat online and even though I had to return it due to a size issue, the company were very efficient when processing the refund. I will definitely use them again when the time comes for a new coat!

January 3, 2024
Unprompted review

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