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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers had a great experience with this company. Customers are really happy with the products, highlighting their excellent quality and effectiveness in keeping them warm and dry. Many people appreciate the fast delivery service and the overall ease of ordering. However, some customers also noted issues with sizing, finding items to be smaller than expected or not true to size. A few other people also felt that customer service was unhelpful regarding order changes or delivery problems, with some experiencing delays or issues with zips and poppers after limited use.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality and functionality. Many... See more

Delivery service

People report positive experiences with delivery service, often praising quick and fast delivery times, with... See more

Quality

Customers had positive experiences with quality, often praising the robustness and improved design of... See more

Order

Reviewers highlight ambiguous aspects of order. While many customers found the ordering process easy and... See more

Customer service

Consumers have ambiguous experiences with customer service. Many reviewers praise the amazing and brilliant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience buying online from Equidry. Fantastic choice of styles and colours and I really like that all the coats and jackets are pictured being worn (as well as in close up etc) so you get a... See more

Rated 5 out of 5 stars

Fantastic customer service ⭐⭐⭐⭐⭐ I had been trying to decide which main brand Equestrian riding coat to buy . Unfortunately I took a little too long and by the time I had decided on the Equ... See more

Rated 5 out of 5 stars

I purchased two long coats for gifts, both items were put purchased separately. Being male I got them both wrong. The staff were very helpful in assisting me getting these orders right and made the re... See more

Company replied

Rated 5 out of 5 stars

We have five of these coats in adult and children's sizes. They are excellent quality and the children get a lot of use out of them. As well as for riding they are handy for slipping on after other... See more


Company details

  1. Equestrian Store

Written by the company

Designed by Riders, for Riders. Our coats are designed by riders, for riders, combining real-world riding experience with exceptional all-weather protection. Every detail is thoughtfully engineered to meet the demands of life both in the saddle and on the yard. From our original oversized coats with a 20,000mm waterproof rating to our fitted waterproof riding jackets packed with equestrian-focused features, you can rely on EQUIDRY to keep you protected from the elements. EQUIDRY is the trusted choice for equestrians seeking waterproof coats & jackets that truly delivers on complete weather protection. With advanced EQUIGUARD® waterproof technology, every EQUIDRY equestrian waterproof coat keeps riders warm, dry, and comfortable year-round. Be ready for every adventure with our matching EQUIDRY Dog Coats, featuring a 20,000mm waterproof rating.


Contact info

4.1

Great

TrustScore 4 out of 5

427 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Went above and beyond

Went above and beyond. An issue with a delivery meant a speedy replacement was sent to make sure I had the equidry for the event I was heading to. Thank you Rebecca - I’m warm and dry!

July 24, 2023
Rated 5 out of 5 stars

LOVE

Just bought my third Equidry coat and can’t recommend them enough. Amazing product and this company have great customer service ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Best coats ever!

I love these coats so much Spending most of my life out in all weathers I can go through too many coats in one day My allrounder has never failed me so I got a light to cover me for summer As we are having such a great one! Superfast despatch and delivery

July 23, 2023
Rated 5 out of 5 stars

Best coat ever and amazing customer service too!

Have just bought my second Equidry coat (with the lighter fleece lining) and absolutely love it. I am a coach & trainer and these coats have been life savers throughout the winter and also now on rainy days. They keep me warm and dry all day long. Delivery was each time within 24-48 hrs! Just amazing! Thank you so much Equidry ❤️

July 23, 2023
Rated 5 out of 5 stars

Equimac is great

We already have two all rounders and bought the macs before camp. They have been put to the test I’m the constant rain and have been brilliant!

July 23, 2023
Rated 5 out of 5 stars

So Happy

I wanted to purchase my coat earlier in the year but I left it too late for the colour I wanted, so on contacting Equidry I was told it would be back in the Autumn. I really only wanted the purple one so I waited.
I was so excited when I saw it back in stock and immediately ordered it. My order was processed and delivered in THREE DAYS ❤️
Thank you so much I LOVE IT

July 23, 2023
Rated 5 out of 5 stars

Best coats

Best coats, fast delivery and fantastic customer service!!! Couldn’t recommend enough! Thank you! X

July 23, 2023
Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Very helpful, I ordered the wrong size, I returned it, was refunded my money and ordered the right size. The coat is warm, waterproof, fits over my body protector, is fab for riding or in the paddock and around the yard. Was so pleased I also bought one for my friends birthday. Rate this, 10 out of 10.

June 4, 2023
Rated 5 out of 5 stars

Best buy ever!! My favourite piece of kit☔️🌦️

I brought my EquiDry at Windsor Horse Show! Firstly the ladies were SUPER lovely and helpful! I wasn’t quite 100% (mainly because it was hot weather and knew I’d have to wait months to wear it) but boy was I wrong! I wear it down the yard, walking the dogs and fishing! Today I’ve been sat in the pouring down rain and I’ve just taken it off and I’m BONE DRY and soo toasty!

I love it! And quite frankly don’t think I could live without it now!🥰 defo worth investing in, so many colours and sizes to choose from!🖤

July 22, 2023
Unprompted review

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