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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers had a great experience with this company. Customers are really happy with the products, highlighting their excellent quality and effectiveness in keeping them warm and dry. Many people appreciate the fast delivery service and the overall ease of ordering. However, some customers also noted issues with sizing, finding items to be smaller than expected or not true to size. A few other people also felt that customer service was unhelpful regarding order changes or delivery problems, with some experiencing delays or issues with zips and poppers after limited use.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality and functionality. Many... See more

Delivery service

People report positive experiences with delivery service, often praising quick and fast delivery times, with... See more

Quality

Customers had positive experiences with quality, often praising the robustness and improved design of... See more

Order

Reviewers highlight ambiguous aspects of order. While many customers found the ordering process easy and... See more

Customer service

Consumers have ambiguous experiences with customer service. Many reviewers praise the amazing and brilliant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience buying online from Equidry. Fantastic choice of styles and colours and I really like that all the coats and jackets are pictured being worn (as well as in close up etc) so you get a... See more

Rated 5 out of 5 stars

Fantastic customer service ⭐⭐⭐⭐⭐ I had been trying to decide which main brand Equestrian riding coat to buy . Unfortunately I took a little too long and by the time I had decided on the Equ... See more

Rated 5 out of 5 stars

I purchased two long coats for gifts, both items were put purchased separately. Being male I got them both wrong. The staff were very helpful in assisting me getting these orders right and made the re... See more

Company replied

Rated 5 out of 5 stars

We have five of these coats in adult and children's sizes. They are excellent quality and the children get a lot of use out of them. As well as for riding they are handy for slipping on after other... See more


Company details

  1. Equestrian Store

Written by the company

Designed by Riders, for Riders. Our coats are designed by riders, for riders, combining real-world riding experience with exceptional all-weather protection. Every detail is thoughtfully engineered to meet the demands of life both in the saddle and on the yard. From our original oversized coats with a 20,000mm waterproof rating to our fitted waterproof riding jackets packed with equestrian-focused features, you can rely on EQUIDRY to keep you protected from the elements. EQUIDRY is the trusted choice for equestrians seeking waterproof coats & jackets that truly delivers on complete weather protection. With advanced EQUIGUARD® waterproof technology, every EQUIDRY equestrian waterproof coat keeps riders warm, dry, and comfortable year-round. Be ready for every adventure with our matching EQUIDRY Dog Coats, featuring a 20,000mm waterproof rating.


Contact info

4.1

Great

TrustScore 4 out of 5

427 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Top quality item and easy to order

Top quality item and easy process to order and get the right size. Thought I'd need to wait to review it in the autumn/winter, but no! The recent summer rain was a great trial, I stayed dry and the added bonus that I didn't overheat even though it was relatively warm as it seems very breathable!

June 29, 2023
Rated 3 out of 5 stars

I ordered an XS and an XXS arrived

I ordered an XS and an XXS arrived. I live in Australia, so the return time + time to have a replacement sent = 20 days. I was so looking forward to finally being warm and dry (I work outdoors with horses most days) and was so disappointed to receive the wrong size. The person I corresponded with was very apologetic and offered to pay my postage costs to return the coat (as well as a refund), but now I’m $600 down (until they process the return) and still waiting for a new coat to arrive. I’m sure the coat will be great, when I can finally use it! I would have appreciated a discount on the replacement coat to compensate for sending the wrong coat in the first place, but it wasn’t offered.

June 28, 2023
Rated 5 out of 5 stars

Sooooo warm

Ordered xs tall. I’m 5ft 6 size 10. Good fit. Plenty of room underneath but not too large. So warm and would highly recommend

July 6, 2023
Rated 5 out of 5 stars

My amazing coat of one colour

My amazing coat of one colour, PINK arrived super quickly and came in its own drawstring bag. I stroke the bag every time I go past it as of course it is far too hot and dry to wear it now. I LOVE LOVE LOVE my coat, I went for the XS as suggested in the size guide and it fits just right. I went for the lite as I do get very warm moving about poo picking etc so I can put a body warmer underneath if too cold. It is a lot of money, I am hoping it will be money well invested to stay dry and warm when the English weather turns nasty.

May 31, 2023
Rated 5 out of 5 stars

Great service

Great choice of colours, ordering was easy and delivery was great. The coat came with its own bag for easy transportation and is very comfortable and warm.

September 26, 2022

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