A great experience buying online from Equidry. Fantastic choice of styles and colours and I really like that all the coats and jackets are pictured being worn (as well as in close up etc) so you get a... See more
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Review summary
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Fantastic customer service ⭐⭐⭐⭐⭐ I had been trying to decide which main brand Equestrian riding coat to buy . Unfortunately I took a little too long and by the time I had decided on the Equ... See more
I purchased two long coats for gifts, both items were put purchased separately. Being male I got them both wrong. The staff were very helpful in assisting me getting these orders right and made the re... See more
Company replied
We have five of these coats in adult and children's sizes. They are excellent quality and the children get a lot of use out of them. As well as for riding they are handy for slipping on after other... See more
Company details
Written by the company
Designed by Riders, for Riders. Our coats are designed by riders, for riders, combining real-world riding experience with exceptional all-weather protection. Every detail is thoughtfully engineered to meet the demands of life both in the saddle and on the yard. From our original oversized coats with a 20,000mm waterproof rating to our fitted waterproof riding jackets packed with equestrian-focused features, you can rely on EQUIDRY to keep you protected from the elements. EQUIDRY is the trusted choice for equestrians seeking waterproof coats & jackets that truly delivers on complete weather protection. With advanced EQUIGUARD® waterproof technology, every EQUIDRY equestrian waterproof coat keeps riders warm, dry, and comfortable year-round. Be ready for every adventure with our matching EQUIDRY Dog Coats, featuring a 20,000mm waterproof rating.
Contact info
Unit 1 Torridge Business Park, EX364HP, South Molton, United Kingdom
- 01271626197
- support@equidry.co.uk
- equidry.co.uk
4.1
Great
427 reviews
Replied to 57% of negative reviews
Typically takes over 1 month to reply
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Amazing the best coat ever had
April 23, 2023
Very positive experience although I…
Very positive experience although I recieved an email stating the item was in stock and after paying had to wait over a month although it did then arrive when o was advised it would.
April 23, 2023
can't take it of even though it’s warm!
April 23, 2023
Continuing shocking customer service
I have been trying to get an exchange for my Equidry bought at the beginning of Winter for months now and have had a single response from the company. Having asked around I realise I am not alone in getting really bad customer service and when I asked a major saddlery store they said ‘yes, they can’t even keep up with demand’ . While this says good things about the product what about existing customers? I am really upset and annoyed as I’d like to be positive, but this isn’t a cheap item and ai feel utterly ignored and as ai can’t contact a person, plainly my negative experience is of no concern to the company.
May 11, 2023
Unprompted review
Reply from EQUIDRY
We always welcome feedback whether it be positive or negative as this helps us to continually develop however I feel this is a very unfair review regarding the circumstances. You initially contacted us in December 2022 and were responded to in December regarding your query. It then took you from December to March to reply to our correspondence, we understand from what you have told us this was for personal reasons and have taken this in to account. This email was responded to and we didn't hear anymore until May when you advised you had not received our response. Your last email was responded to the day before this review was left. I have tried to contact you by telephone today and had a short conversation with yourself where it was agreed I would call you back in half an hour. I have attempted to call back as arranged during out first telephone conversation and have been sent to your voicemail several times. We have tried over and over again to help resolve your query for you and have found it very difficult to keep an on going communication. To then leave a review advising you have not any communication from us is completely unfounded. Our customers are everything to us and we work extremely to ensure we provide the best customer experience possible to both new and existing customers. We would really love to get this resolved for you so please contact us on 01271 626197 at your earliest convenience so we can chat it through and come to a positive outcome. Best wishes, Becca
This is my 3rd purchase from Equidry
This is my 3rd purchase from Equidry. The coats are fab, the service is great. Deliveries have always been on time.
I cannot fault anything. Keep the products coming
April 23, 2023
Fantastic coat
Quick delivery
Fantastic coat with clear guide for fitting and type I got my size and type spot on for what I want .
April 23, 2023
Great coat
Great coat! Best I’ve had for standing out with horses in the rain for hours on end and so warm too.
April 23, 2023
Warm dry and cosy
April 23, 2023
Always a very helpful company
Always a very helpful company, and can always rely on them. Their coats are amazing, well worth waiting for
April 23, 2023
Equidry coat is gorgeous
Equidry coat is gorgeous. Great fit and colour.Will save for next winter as too warm too wear now.
April 23, 2023
I absolutely love my Equidry & I…
I absolutely love my Equidry & I received it just in time for the bad weather & it kept me really dry So really pleased with it 🥰
March 22, 2023
Always outstanding service
Always outstanding service, now just waiting for the navy and raspberry all rounder to come back in so I can get one xx
March 25, 2023
Absolutely love my Equidry coats
Absolutely love my Equidry coats, very practical, comfy and warm
Would not be without them
March 25, 2023
Equidry All rounder
Thrilled with the coat, keeps me bone dry in very wet weather. Very fast delivery and kept up to date throughout. Love its warmth as I am generally always cold.
March 22, 2023
Warm and cosy
So cosy for my daughter to wear on a windy and wet day. The leg straps help keep it from flapping she is a petite 11 year old and we got the age 6-8
March 21, 2023
Great product
March 1, 2023
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