Equipment rentals & Sales Ltd Reviews 29

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I requested a quote, there was absolutely no rush at all conveyed in the messages. A quote arrived in my mailbox the next day. I had made the decision to buy my printer instead, so I responded saying... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Equipment Rentals and Sales have never let us down in the 7 years we've been using their equipment. Always very attentive and available for questions and concerns. Great in... See more

Rated 5 out of 5 stars

Having recently opened a new office we were so pleased we chose Equipment Rentals as our supplier. They made the process easy, kept in touch and delivered as promised. A great start to a working relat... See more

Rated 5 out of 5 stars

Over the past month a problematic plotter has been a distraction to say the least but with the help from Louise & Michael, this has been eased. they have been quick to come back with solutions and t... See more

Company replied

Company details

  1. Photocopiers Supplier
  2. Copier Repair Service
  3. Office Equipment Rental
  4. Office Equipment Repair Service
  5. Printing Equipment Supplier

Written by the company

Probably the best supplier of copiers, printers, scanners in the UK, offering short term (days, weeks, months) or years rental - lease of new and environmentally friendly refurbished devices. Go green - rent 2nd user devices.


Contact info

3.5

Average

TrustScore 3.5 out of 5

29 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I requested a quote

I requested a quote, there was absolutely no rush at all conveyed in the messages. A quote arrived in my mailbox the next day. I had made the decision to buy my printer instead, so I responded saying thanks but I’d made another plan. This was the response I got, copied and pasted, “Really, I was told you needed this quote urgently so I came into the office today to do it.” This is the most unprofessional interaction I have ever had and would not recommend doing business with this company at all.

March 8, 2026
Unprompted review
Equipment rentals & Sales Ltd logo

Reply from Equipment rentals & Sales Ltd

Good morning Genevieve,

Thank you for taking the time to share your feedback. I am sorry to hear about your recent experience, as it does not reflect the standard of service we aim to provide.

Following a review of your enquiry, I can confirm the following:

* You contacted us through our website at 17:12 on Friday, 6th March, requesting a quote for a copier printer.
* You discussed your requirements in real time with our online representative, who gathered all necessary details.
* During the conversation, you were asked whether it would be acceptable to receive the quote over the weekend, and you agreed.

It appears the misunderstanding occurred when this internal message was interpreted as a request for an urgent weekend turnaround. As a result, a team member came in on Sunday to prepare your quote.

I apologise for the way this was communicated to you. The intention was to clarify why someone had been asked to work over the weekend, not to question your decision.

We believe our team acted in good faith based on their understanding of the situation, and we will review our internal processes to prevent similar issues in the future.

Rated 5 out of 5 stars

Above and beyond...

After establishing our printing requirements onsite at an event, we needed to source a high-volume printer and photocopier. After a little Google searching, we came across Equipment Rentals & Sales Ltd.

From the initial telephone call and follow-up emails, both Michael and Annette were both highly responsive, amenable, and professional throughout. We worked with many suppliers across the event, and Equipment Rentals certainly went above and beyond in meeting our needs.

Thank you, looking forward to working with you again in the future.

September 23, 2025
Unprompted review
Equipment rentals & Sales Ltd logo

Reply from Equipment rentals & Sales Ltd

It is always welcomed when you get such wonderful comments that reflect the work the team put into any and all events. Thank you.

Rated 5 out of 5 stars

I have been dealing with Mark and he…

I have been dealing with Mark and he has been an absolute pleasure. He has been very accommodating with supplying samples quickly and trying to find the machine that best fits my business, I would highly recommend.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

They are totally reliable

They are totally reliable, delivering the equipment to our meeting room at the Syon Park Hilton on time and providing technical support as needed. Interacting with their staff was a real pleasure.

February 24, 2025
Unprompted review
Equipment rentals & Sales Ltd logo

Reply from Equipment rentals & Sales Ltd

Thank you for the review Robert. We deal with a lot of international clients from all over the world that have come to rely on our services while anywhere in the United Kingdom. It was a pleasure to deal with you via the USA.

Rated 5 out of 5 stars

The team at Equipment Rentals have…

The team at Equipment Rentals have helped us with our printing needs at our small business. They are very responsive and friendly and have multiple machine options for all budgets. The hire cost and cost per print are reasonable with ink supplies included in that. Thank you!

September 9, 2024
Unprompted review
Equipment rentals & Sales Ltd logo

Reply from Equipment rentals & Sales Ltd

Thank you for your kind words. The team always do their best and then that little bit more.

Rated 5 out of 5 stars

Michael and the team were very…

Michael and the team were very responsive and their facilities were perfect for what we needed. Ray the engineer was thorough with his explanation of how to use the machines. Would definitely recommend this company!

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable

Good quality equipment and helpful, reliable service.

October 27, 2023
Unprompted review
Equipment rentals & Sales Ltd logo

Reply from Equipment rentals & Sales Ltd

Thank you Katy, always a pleasure working for and with you guys.

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service. Equipment Rentals and Sales have never let us down in the 7 years we've been using their equipment. Always very attentive and available for questions and concerns. Great installation and all needs met for an important live event time and time again. We rely precise and efficient serviecs.

October 28, 2022
Unprompted review
Rated 5 out of 5 stars

We always receive absolutely fantastic…

We always receive absolutely fantastic service from everyone at Equipment Rentals. We use them for all of our printing, photocopying and scanning machines and the service is absolutely second to none!
Always keeping us updated, and listening to our concerns and needs from the equipment and teaching the non-tech-savvy users how to do everything.
Marvellous team!

June 9, 2022
Rated 5 out of 5 stars

Kept in touch and delivered on time

Having recently opened a new office we were so pleased we chose Equipment Rentals as our supplier. They made the process easy, kept in touch and delivered as promised. A great start to a working relationship. I have already recommended them to other business owners that I know.

May 29, 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful Experience

Wonderful Experience

Thanks to Michael, I was able to have a great business trip. Although I stayed in Edinburgh during COP26 season, He ans his colleague were carefully listening my request and then get back to me as soon as they get solutions.

November 22, 2021
Unprompted review
Rated 5 out of 5 stars

Friendly helpful company.

Friendly helpful company.
We have been with ER for over 12 years now, and I’m really happy with the service we have received.
They have always been excellent with contact, and quick to respond to any toner/maintenance questions with a friendly manner.
Great value for money
I would highly recommend.

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

First Class Service

The service and equipment hired from Equipment rentals continues to be first class. Customer service support is also excellent and any queries quickly resolved. A trusted partner for our business.

October 12, 2021
Unprompted review
Rated 5 out of 5 stars

Last minute printer

Provided a printer last minute, client very happy, we are very happy.

September 24, 2021
Unprompted review
Equipment rentals & Sales Ltd logo

Reply from Equipment rentals & Sales Ltd

Thanks Sam.
Glad we could be of service.
Best regards.
Equipment rentals & Sales Ltd team

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