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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, excellent fit, and thoughtful features. Many people appreciate the quick dispatch and speedy delivery services, often receiving their items sooner than expected. The customer service, particularly the helpfulness of the staff, is frequently highlighted as outstanding, with many consumers commending their proactive and supportive approach. However, some customers experienced issues with their orders, including receiving incorrect items or sizes, and some reported delays in delivery or communication regarding these problems. A few people also expressed dissatisfaction with the company's return policy, especially concerning hats, and raised concerns about the condition or description of certain products upon arrival.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the great quality of products,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the swift and quick... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report super fast delivery and simple... See more

Service

Users describe ambiguous interactions with service. Many customers praise the excellent and fast service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nicky from eqi safety was very friendly, knowledgeable and helpful. I tried the air hi viz on before I purchased it, and the other one I got for a friend, she said any issues just bring it back, f... See more

Rated 5 out of 5 stars

My first purchase was all the way back at Blenheim in 2015 , a polite waistcoat to which I still use to this day! 10 years later and I continue to make purchases. Nicky is extremely knowledg... See more

Rated 5 out of 5 stars

I had previously purchased an Equisafety Polite hi vi vest. Absolutely loved it. Such good quality and features that I wanted. Unfortunately, the chequered strap on the back started to come adrift. I... See more

Company replied

Rated 5 out of 5 stars

Great company to do business with, quick delivery, great customer service, bought a few items from them now, fully recommend Equisafety. Love the 10mph law air waistcoat, plus free gift horse leg boot... See more

Company replied


Company details

  1. Equestrian Store

Written by the company

EQUISAFETY - PUTTING YOUR SAFETY FIRST Is at the core of Equisafety Limited. A Guiding force driving us to continue the safety legacy we have built for over 25 years. A world leader in technical performance equestrian high viz. The unrivalled in-house designs are created by a qualified MA technical sportswear designer, and our relentless commitment is to give you, and your horse, the very best in unrivalled design by placing emphasis on function and performance for when you need it the most. Only the highest quality technical fabric is used in our iconic designs and the construction of our apparel is unrivalled. Equisafety designs and manufactures for a number of UK Police Mounted Police units including the Metropolitan; Greater Manchester; Avon and Somerset and Northumbria.


Contact info

4.1

Great

TrustScore 4 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 17% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy to order

Easy to order, prompt delivery. Product is good quality, zips seem more robust than some and the adjustable straps mean it fits well with or without my body protector on

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality products

My first purchase was all the way back at Blenheim in 2015 , a polite waistcoat to which I still use to this day! 10 years later and I continue to make purchases.

Nicky is extremely knowledgeable and proactive and this is invaluable for me as a customer.

I was forever a 'yellow tabard hi Viz rider ' now I'm a multi coloured convert !

The pink and Orange mesh makes these current hot sunny rides cool, comfortable and most importantly safe by ensuring me and my horse are seen, even on bright sunny days. No more blending in to the rolling green countryside

Thank you Nicky!

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Air hi viz

Nicky from eqi safety was very friendly, knowledgeable and helpful. I tried the air hi viz on before I purchased it, and the other one I got for a friend, she said any issues just bring it back, for sizing etc.
The hi viz fits true to size, very comfortable, hard wearing and really let’s traffic know to be cautious passing horses.
Lovely woman, company and I’ll be definitely visiting her store again soon.

I also purchased an anti bacterial dandy brush, which my boy loves, removes dust and mud perfectly, but is also soft enough for horses with sensitive skin.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from beginning to end

Great experience from beginning to end. Nicky was proactive and very helpful when the product I originally ordered was out of stock. An alternative was selected and posted in double-quick time. Arrived the next day with free gifts! What’s not to love! ❤️

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

Item arrived without any labels on it

Item arrived without any labels on it, so difficult to know if new and authentic product. Also in the wrong box with an incorrect label. When asking for clarification it took weeks, to get a response. I appreciate they apologised for a late response but I needed to know in a timely fashion as it was a gift.

July 17, 2025
Unprompted review
Equisafety logo

Reply from Equisafety

Given 2 1* reviews for the same issue. All because of a sticker.

We sent a new Champion Riding Hat that was ordered from the Outlet Sale for £45 in a new Champion Hat box (which it normally does not come in, we only used it to protect it). The box had a different Hat sticker on it, that could have been peeling off. The customer insisted we send another cardboard box with out the sticker on it. We tried to explain that the hat did not have a box, it was stock we were selling off from the shop and that we had put it in the box for protection, that we then put in the shipping box. Not all riding hats come in boxes, for example Gatehouse send there hats in hat bags, not boxes. But we always double box them with padding when we send them out. It is a shame the customer felt the need to give us a 1* for a sticker that could have been peeled off a box.

We hope the hat fits the person she bought it for and enjoys wearing it.

Rated 5 out of 5 stars

Nice Waistcoat and Lightweight…

Nice Waistcoat and Lightweight Waterproof Hi Vis Jacket, there was a little issue with letter "A" in Equisafety label on Jacket, the owner solved this problem very well, quality is high, I am satisfied, very usefull item for bicycle riding. There was very fast international tracked shipping via Royal Mail 👑🇬🇧👑

June 18, 2025
Unprompted review
Equisafety logo

Reply from Equisafety

Thank you for your kind words. Thank you for the photos you sent to Equisafety. You looked great!

Rated 5 out of 5 stars

Law 10mph

Great company to do business with, quick delivery, great customer service, bought a few items from them now, fully recommend Equisafety. Love the 10mph law air waistcoat, plus free gift horse leg boots

July 19, 2025
Unprompted review
Equisafety logo

Reply from Equisafety

Thank you for your kind words. You continued support is greatly appreciated.

Rated 5 out of 5 stars

An absolute joy to deal with…

Nicky was an absolute joy to deal with and super helpful with my order which was in very short supply across the country.

July 11, 2025
Unprompted review
Equisafety logo

Reply from Equisafety

Arrrh thank you for your kind words, it means alot.

Rated 5 out of 5 stars

Five stars

Incredibile quality and amazing customer service.

July 4, 2025
Unprompted review
Equisafety logo

Reply from Equisafety

Thank you for your kind words

Rated 5 out of 5 stars

Review

I love their products

June 30, 2025
Unprompted review
Equisafety logo

Reply from Equisafety

Thank you for your kind words.

Rated 5 out of 5 stars

I made an error with an order & Nicky…

I made an error with an order & Nicky was super helpful in sorting it out on my behalf. I have always been pleased with purchases from Equisafety & would definitely recommend.

June 9, 2025
Unprompted review
Equisafety logo

Reply from Equisafety

Thank you for your kind words and we try to give 110% for our customers.

Rated 5 out of 5 stars

I had previously purchased an…

I had previously purchased an Equisafety Polite hi vi vest. Absolutely loved it. Such good quality and features that I wanted. Unfortunately, the chequered strap on the back started to come adrift. I could not find the receipt hence couldn't even say for definite when I purchased it. I telephoned Equisafety and they were so helpful. (I had already sent an email showing the fault). Nicky immediately stated that she would send out a replacement and apologised. I really do appreciate good customer service. 5 Stars. Thank you.

June 5, 2025
Unprompted review
Equisafety logo

Reply from Equisafety

Thank you for your kind words and we try to give 110% for our customers

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