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Equity Release Advice Reviews 

508
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff members for providing clear, thorough explanations and extremely prompt responses to all financial inquiries. Many individuals deeply appreciate the professional and friendly advisors who take time to listen and make them feel completely at ease throughout the entire process. Some reviewers were not happy with occasional communication delays, missed callbacks, or navigating personal situations requiring extra reassurance during stressful moments. Despite these minor drawbacks, the overwhelming overall feedback remains exceptionally positive, with consumers consistently recommending the professional service for reliable and trustworthy guidance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting advisors who are polite,... See more

Customer service

Consumers find customer service to be positive, highlighting that advisers and call handlers are very... See more

Service

Reviewers mention positive feedback about service, noting fast response times, professional staff who explain... See more

Response time

Customers had positive experiences with response time, frequently highlighting prompt replies and immediate... See more

User experience

Reviewers highlight positive aspects of user experience, expressing great satisfaction with the quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You put us in touch with a financial advisor who was absolutely brilliant. He listened to what we wanted, explained thoroughly everything and gave us multiple options based on our needs and individual... See more

Company replied

Rated 5 out of 5 stars

Very quick response. Ashley very friendly. Asked questions and explained how it worked. Was always available if I had any questions . I would recommend him to anyone looking for advice for Later Li... See more

Company replied

Rated 5 out of 5 stars

Rachel was professional, friendly and knowledgeable. She took time to listen to me and explained the process throughly. I am glad I chose this company for the advice I needed and would definitel... See more

Company replied

Rated 5 out of 5 stars

Very prompt at getting in contact and then putting me in touch and setting up with a financial advisor who has lots of experience in this area. Very satisfied thank you 😊

Company replied


Company details

  1. Non-Bank Financial Service

About Equity Release Advice

Written by the company

Equity Release Advice is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.9

Excellent

TrustScore 5 out of 5

508 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(508)

149 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everyone has been very good in…

Everyone has been very good in explaining everything

February 12, 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Pamela,

Thank you for your kind feedback. We’re so pleased to hear everything was explained clearly and that you felt well informed.

We aim to connect people with quality financial specialists, so it’s great to know you were happy with the service.

Kind regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

Great professional and thoughtful…

Great professional and thoughtful advice given by Will.

Very reassuring.

Thank you

February 5, 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Kim,

Your feedback is very much appreciated.

We’re so pleased to hear that Will was professional, thoughtful, and reassuring throughout your experience. Helping people connect with the right adviser and feel supported is at the heart of what we do.

Warm regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

Easily understood

Easily understood. Helpful

February 3, 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Alan,

Thank you for your review.

We’re delighted to hear you found the support helpful and that everything was easy to understand. Ensuring our customers get clear, supportive guidance is exactly what we aim for.

With thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very informative

Very informative, able to answer any questions. Highly recommend

January 28, 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Carol,

We really appreciate you taking the time to share your feedback.

It’s great to hear that you found the service informative and that all of your questions were answered clearly. Providing clear, helpful guidance is exactly what we aim to do, and your recommendation means a lot to us.

Kind regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

Professional and friendly

Excellent customer care from the advisor. Clear and informative information about the next stages.

January 22, 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Mark,

Thank you for your review. We’re glad to hear you received excellent customer care and that the next steps were explained clearly and informatively.

All the best,
The Equity Release Advice Team

Rated 3 out of 5 stars

All ready on going with hub and equlaw

All ready on going with hub and equlaw

January 22, 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Philip,

Thank you for your feedback. We appreciate you sharing your experience and are pleased to hear the process is already underway.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very helpful

Very helpful

January 19, 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Jason,

Thank you for your feedback. We’re glad to hear you found the service helpful and appreciate you taking the time to let us know.

Best regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very friendly helpful young…

Very friendly helpful young man,courteous and professional.

January 19, 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Robert,

Thanks for your review. We’re delighted to hear that you found the call friendly, helpful and professional. Providing courteous and supportive service is something we take pride in.

All the best,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very polite and professional

Very polite and professional

January 16, 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Carl,

Thank you for taking the time to leave a review. It’s great to hear that the service you received was polite and professional, which is exactly the standard we aim to deliver.

Kind regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

Was very nice and took his time to…

Was very nice and took his time to explain everything also took into consideration I was wary of discussing my personal details with a stranger

January 15, 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Stephanie,

Thank you for your kind feedback. We’re really pleased to hear that everything was explained clearly and that your concerns around sharing personal information were handled with care. Making sure people feel comfortable and respected is very important to us.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

Extremely friendly and informative

Extremely friendly and informative

January 8, 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Colin,

Thank you for taking the time to leave your feedback. We’re delighted to hear you found our service friendly and informative.

Helping people feel informed and supported is at the heart of what we do, so we really appreciate your comments.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Professional & Helpful

January 7, 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Phil,

Thank you for taking the time to share your feedback. We’re pleased to hear you found our service professional and helpful.

Providing clear and supportive guidance is important to us, so we’re glad you had a positive experience.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very helpful

Very helpful, clear and friendly chap I spoke to. Thank you.

November 24, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Thomas,

Thank you for your kind feedback. We're delighted to hear that the agent you spoke with was clear, friendly, and very helpful.

Our aim is to ensure every interaction feels supportive and easy to understand, giving you confidence from the very first conversation.

Kind regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

Equilaw Have kept me updated at every…

Equilaw Have kept me updated at every step. Equilaw Explained the procedure simply and answered all my questions adequately. They answered my questions adequately and made sure I understood. I was amazed at how quickly the whole process took from start to finish. Thank you equilaw.

November 24, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Lea,

Thank you for taking the time to leave such detailed feedback. We're really pleased to hear that our team kept you well informed throughout the process and explained everything clearly. It’s great to know you felt supported and that everything moved quickly for you.

Our aim is to provide clear updates, simple explanations, and a smooth experience from beginning to end.

Warm regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

1st step

The call was taken promptly and answered all the questions i asked, arranged a date and time for a video call to discuss going forward with equity release..

November 21, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi David,

Thank you for your review. We're glad to hear your call was answered promptly and that our agent was able to respond to all your questions. It’s great to know we were able to arrange a video call to continue the process.

Our aim is to make each step straightforward and well-supported, ensuring you feel confident moving forward.

All the best,
The Equity Release Advice Team

Rated 4 out of 5 stars

Simple clear communication dealt with…

Simple clear communication dealt with in a respectful way

November 19, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Elsine,

Thank you for your feedback. We're very pleased to hear that our agent provided clear and respectful communication throughout your interaction.

Our aim is to deliver a positive, simple, and reassuring experience every time you speak with us.

Kind regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very understanding of my situation

I spoke to a very understanding agent and he made me an appointment with someone who could help me further..Overall very satisfied with the service.

November 17, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Sandra,

Thank you for your comments. We’re pleased to hear that you felt understood, and that the support you received met your expectations. Connecting people with the right advice is exactly what we strive for.

Best regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

I spoke to rob this morning and he was…

I spoke to rob this morning and he was very polite and professional. Answered all my questions.

November 13, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Jillian,

We appreciate your feedback. It’s great to hear that Rob provided such a polite, professional, and informative experience.

Kind regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

Nick was very friendly and puy me at…

Nick was very friendly and puy me at ease. He answered my questions professionally.

November 12, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Lorraine,

Thank you for sharing your feedback. We’re delighted that Nick made you feel comfortable and was able to answer your questions clearly and professionally.

Warm regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

Easy to use

Easy to use. Advice given was precand helpful.

November 7, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Good evening,

It’s great to hear the process felt straightforward and that the guidance you received was useful. We’re pleased it met your expectations.

Many thanks,
The Equity Release Advice Team

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