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Equity Release Advice Reviews 

508
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff members for providing clear, thorough explanations and extremely prompt responses to all financial inquiries. Many individuals deeply appreciate the professional and friendly advisors who take time to listen and make them feel completely at ease throughout the entire process. Some reviewers were not happy with occasional communication delays, missed callbacks, or navigating personal situations requiring extra reassurance during stressful moments. Despite these minor drawbacks, the overwhelming overall feedback remains exceptionally positive, with consumers consistently recommending the professional service for reliable and trustworthy guidance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting advisors who are polite,... See more

Customer service

Consumers find customer service to be positive, highlighting that advisers and call handlers are very... See more

Service

Reviewers mention positive feedback about service, noting fast response times, professional staff who explain... See more

Response time

Customers had positive experiences with response time, frequently highlighting prompt replies and immediate... See more

User experience

Reviewers highlight positive aspects of user experience, expressing great satisfaction with the quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You put us in touch with a financial advisor who was absolutely brilliant. He listened to what we wanted, explained thoroughly everything and gave us multiple options based on our needs and individual... See more

Company replied

Rated 5 out of 5 stars

Very quick response. Ashley very friendly. Asked questions and explained how it worked. Was always available if I had any questions . I would recommend him to anyone looking for advice for Later Li... See more

Company replied

Rated 5 out of 5 stars

Rachel was professional, friendly and knowledgeable. She took time to listen to me and explained the process throughly. I am glad I chose this company for the advice I needed and would definitel... See more

Company replied

Rated 5 out of 5 stars

Very prompt at getting in contact and then putting me in touch and setting up with a financial advisor who has lots of experience in this area. Very satisfied thank you 😊

Company replied


Company details

  1. Non-Bank Financial Service

About Equity Release Advice

Written by the company

Equity Release Advice is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.9

Excellent

TrustScore 5 out of 5

508 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(508)

149 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful member of staff.

Very helpful member of staff.
Explained all I needed to hear.

June 11, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Good afternoon,

Thank you so much for your kind review!

Our aim is to connect people with quality financial advice, so we’re glad you were pleased with the helpful and informative service that you received.

Many thanks,
The Equity Release Advice team

Rated 5 out of 5 stars

I was made to feel comfortable and…

I was made to feel comfortable and reasured

June 10, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Good afternoon,

We really appreciate you taking the time to leave a review.

We aim to connect people with the financial advice they need, so we’re really pleased to hear you were made to feel comfortable and reassured.

All the best,
The Equity Release Advice team

Rated 5 out of 5 stars

The lady I spoke to was very friendly…

The lady I spoke to was very friendly and very helpful. She explained things very clearly to me and I would be very happy to talk to her again.

May 24, 2025
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Reply from Equity Release Advice

Hi Faith,

We truly appreciate your kind comments!

Our aim is to connect all our customers to the very best financial advice, so we’re delighted you had such a positive experience.

All the best,
The Equity Release Advice team

Rated 5 out of 5 stars

Helpful and confident advice and clear…

Helpful and confident advice and clear information about the way forward.

May 21, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Philippa,

Thanks for taking the time to share your feedback!

We’re here to connect people with trusted advisers who can provide clear and confident guidance, and it’s great to know you felt well supported in understanding your next steps.

Best wishes,
The Equity Release Advice team

Rated 5 out of 5 stars

Equity release

Very helpful explaining all about the equity release plan all in detail very knowledgeable and really reassured me and answered all my questions with polite answers

May 20, 2025
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Reply from Equity Release Advice

Hi Hilary,

Thank you for your review!

Our goal is to put people in touch with expert advisers who can explain Equity Release clearly and thoroughly. We’re so glad to hear you felt reassured and had all your questions answered politely.

All the best,
The Equity Release Advice team

Rated 5 out of 5 stars

Very professional and friendly first…

Very professional and friendly first contact. Very helpful and explained things perfectly.

May 19, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Rachel,

Many thanks for your lovely review!

Our goal is to connect customers to the very best financial advise, so it's great to know you experienced a friendly and professional introduction.

All the best,
The Equity Release Advice team

Rated 4 out of 5 stars

Friendly and orifessuknal and familiar but also…

Nick was friendly and familiar but also professional. It’s a hard line to tread but Nick got it bang on. He made me feel valued and not intimidated.

May 17, 2025
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Reply from Equity Release Advice

Hi Eric,

Thank you for sharing such thoughtful feedback!

Our aim is to connect people with trusted, professional Equity Release advisers, so it’s wonderful to hear that Nick made you feel comfortable and valued throughout your conversation. Striking that balance of being both friendly and professional is so important, and we're glad it came through.

Many thanks,
The Equity Release Advice team

Rated 5 out of 5 stars

Mohammed was very helpful and polite

Mohammed was very helpful and polite

May 15, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Alison,

We really appreciate your kind words!

Our goal is to make financial guidance accessible and reassuring, so we're delighted to hear that Mohammed was both helpful and polite during your conversation.

Kindest regards,
The Equity Release Advice team

Rated 5 out of 5 stars

Very helpful

Very helpful

May 12, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Jennifer,

Thanks a lot for your feedback!

We aim to connect people with the financial advice they need, so we’re really pleased to hear you found the service very helpful.

Warm regards,
The Equity Release Advice team

Rated 5 out of 5 stars

The lady was easy to talk to ,didn't…

The lady was easy to talk to ,didn't take long to set up a meeting with a financial adviser

May 8, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Wendy,

Thank you for sharing your feedback.

Our goal is to connect every customer with the best financial advice available, so we’re really pleased to hear you found our team easy to talk to and that we were able to arrange a call with a financial adviser promptly.

Many thanks,
The Equity Release Advice team

Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative

April 16, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Good afternoon,

Thank you so much for your kind review!

Our aim is to connect people with quality financial advice, so we’re glad you were pleased with the helpful and informative service that you received.

All the best,
The Equity Release Advice team

Rated 4 out of 5 stars

Efficient and knowledgeable service

Efficient and knowledgeable service, directed to a firm that was also top quality in terms of effort and professionalism

April 8, 2025
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Reply from Equity Release Advice

Hi Alan,

Thank you so much for your kind review!

Our goal is to connect people to the financial advice they need, so we’re glad you were pleased efficient and knowledgeable service provided.

Best wishes,
The Equity Release Advice team

Rated 5 out of 5 stars

Very professional and thorough in…

Very professional and thorough in meeting my needs

April 3, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Ivor,

Thank you so much for your review!

Our aim is to connect people with quality financial advice, so we’re glad you were pleased with the thorough and professional service that you experienced.

All the best,
The Equity Release Advice team

Rated 4 out of 5 stars

Friendly and helpful

Friendly and helpful

March 20, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Alan,

Thank you for taking the time to leave a review.

Our aim is to help every customer find the financial advice they need, so we’re glad you had a friendly and helpful experience of our service.

All the best,
The Equity Release Advice team

Rated 4 out of 5 stars

quick response to my enquiry with an…

quick response to my enquiry with an appointment booked for an advisor

March 12, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Norman,

We’re glad you received a prompt response and have an appointment booked with an adviser.

Our aim is to connect people with quality financial advice, so it’s great to see you found our service helpful.

All the best,
The Equity Release Advice team

Rated 5 out of 5 stars

Candid and clear

March 11, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi John,

Thank you so much for your review!

Our goal is to connect people with the very best financial advice, so we’re glad you were pleased with the service provided.

Best wishes,
The Equity Release Advice team

Rated 5 out of 5 stars

Advisory call

Very early call so better after that time but good advisor who was very courtroys

March 12, 2025
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Reply from Equity Release Advice

Hi Barbara,

Thank you for your feedback. We're glad to hear that you had a positive experience with the adviser and found them courteous and professional.

We apologise for the early timing of the call and appreciate your suggestion about scheduling at a later time. We’ll make sure to consider this for future calls to ensure a more convenient time for you.

Thanks again for sharing your thoughts!

Best regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

A very pleasant you man very helpful

A very pleasant you man very helpful

January 27, 2025
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Reply from Equity Release Advice

Hi Eileen,

Thank you so much for your kind review!

Our aim is to connect people with quality financial advice, so we’re glad you were pleased with the helpful service that you experienced.

Best wishes,
The Equity Release Advice team

Rated 4 out of 5 stars

Very helpful

Very helpful

January 20, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Good afternoon Colin,

We really appreciate you leaving a review.

We aim to connect all of our customers with quality financial advice, so we’re glad you found the experience helpful and thank you for using our service!

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Iqra was very helpful and explained…

Iqra was very helpful and explained everything clearly!

January 20, 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Teresa,

Thank you for your 5-star review!

At Equity Release Advice, we strive to connect people with the right financial guidance, so we’re pleased to hear you were satisfied with our service and that Iqra provided a helpful experience.

Best wishes,
The Equity Release Advice team

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