Ercol is one of those names that just makes you think quality, and it hasn’t disappointed. After over 30 years of old pine bedroom furniture we decided to go for a more contemporary look with light oa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's amazing, proper furniture, well made and carefully packed for transit. The outlet website has a fine selection of furniture, easy to transact with good communication. Up to four weeks before del... See more
Company replied
Delighted with Ercol post purchase customer service. I contacted them more in hope than expectation when my sofa, which I’d bought in 2021 had the webbing showing underneath. The material had perished... See more
Company replied
Excellent and most comfortable Chesham Dining Chairs purchased from the Ercol Outlet. Great price and a lovely welcome when I arrived at the Ercol HQ in Princes Risborough. Had a wander around the sho... See more
Company replied
Company details
- Furniture Manufacturer
- Bedroom Furniture Store
- Cabinet Maker
- Furniture Store
- Living Room Furniture Store
- Manufacturer
About ercol Furniture
Written by the company
View all Collections
Living Room Furniture
Dining Room Furniture
Bedroom Furniture
Home Office Furniture
ercol, was established over 100 years ago in 1920 by Italian designer Lucian R Ercolani in High Wycombe. The ercol office, showroom and factory moved to its current location in Princes Risborough, Buckinghamshire in 2002. Design has always been at the heart of ercol. Our furniture designs for dining, living and bedroom constantly evolve to reflect how we live today. We have a talented In-house design team and furniture technicians, to create and develop our designs, we also collaborate with external UK designers to create unique pieces all of which are made with integrity and fit for purpose.
Contact info
Summerleys Road, HP27 9PZ, Princes Risborough, United Kingdom
- 01844-271800
- customer.care@ercol.com
- ercol.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nest of tables.
The item ordered was easy to find on the website. The order and payment system were easy to navigate and use. Delivery was prompt and accurate.
November 21, 2025
Reply from ercol Furniture
It is always good to hear that the process was smooth and prompt. Enjoy your nest of tables!
Kind regards,
The ercol Team
Great furniture and excellent customer…
Great furniture and excellent customer service. Paid a small delivery charge and my stools were delivered really well wrapped and faster than the original estimate.
November 21, 2025
Reply from ercol Furniture
Great to hear that our customer service team were so helpful and you are happy with your ercol furniture.
Kind regards,
The ercol Team
Reply from ercol Furniture
It’s lovely to hear that you had a good experience when ordering your ercol furniture.
Kind regards,
The ercol Team
Great value
Great value, very well packaged, prompt delivery by two man team. Would definitely buy from Ercol Outlet again.
November 14, 2025
Reply from ercol Furniture
We are thrilled to hear you had a good experience when ordering from ercol’s Outlet.
Kind regards,
The ercol Team
Reply from ercol Furniture
That's great to hear, thank you for leaving us a review.
Kind Regards,
The ercol Team
Great quality as usual
Great quality as usual. Processing our order was prompt and we didn’t have to wait long for the delivery. Communication about delivery was very good. The delivery men were very helpful.
November 12, 2025
Reply from ercol Furniture
Thank you for leaving us a kind review, we're so pleased to hear that the order and delivery process went smoothly.
Kind Regards,
The ercol Team
Customer Service Zero: Quality Zero
As others have observed ERCOL 'Customer Service' is non existent; they are simply not interested. Their furniture is NOT built to last. I sent them pictures of Chairs with Legs pushing through the Seat and with Back Rails coming loose due to shrinkage. The allegedly 'Solid' Seat split in two; the Seats are made from 2 pieces joined together not a single piece of wood. They don't answer our emails. They did not even advise us who could help repair the Chairs! Poor Quality. Do NOT buy from this Sell and Forget firm!! The High Percentage of 1 Star Reviews support our findings. As has been said elsewhere "This company is trading on a reputation they had 30 YEARS ago"
May 29, 2025
Unprompted review
Reply from ercol Furniture
We are sorry to hear of your experience with our product, it is certainly not our aim to leave anyone disappointed. We appreciate you already mentioned having spoken to Customer Services but if you are happy to provide us contact details we would like to investigate your case further. Alternatively, please email us at customer.care@ercol.com with your telephone number or email address and we will be in touch.
Kind regards,
The ercol Team
Quality of product first class and…
Quality of product first class and speed of delivery. Very impressive
November 5, 2025
Reply from ercol Furniture
It’s lovely to hear that you had a good experience when ordering your ercol furniture.
Kind regards,
The ercol Team
Well made piece of furniture
Well made piece of furniture, we picked it up from the factory/showroom and they couldn’t be more helpful.
November 4, 2025
Reply from ercol Furniture
Thank you for your positive review, we are glad to hear that you had a good experience collecting your ercol furniture from our showroom.
Kind regards,
The ercol Team
Beautiful table delivered in time span…
Beautiful table delivered in time span quoted. A real joy!
November 3, 2025
Reply from ercol Furniture
We are so pleased to hear that! Enjoy using your ercol table.
Kind regards,
The ercol Team
Reply from ercol Furniture
That is great to hear!
Kind regards,
The ercol Team
Goods are ok customer service is poor
Goods are ok customer service is poor. I have requested a VAT receipt several times and it still has not been sent.
October 30, 2025
Reply from ercol Furniture
We’re sorry to hear this. We’ve spoken with the Outlet team, and they’ve confirmed that the VAT receipt has now been emailed to you.
Many thanks for your patience.
The ercol Team
Excellent value and looks
I bought a lovely chair at less than half price from the Ercol Outlet shop. I had to wait a few weeks, but the communication (booking a date, giving a time slot beforehand and ringing on the day prior to delivery) was good. Delivery was a breeze and I'm delighted with the chair.
October 30, 2025
Reply from ercol Furniture
Thank you for your positive review. It's lovely to hear you had such a good experience using the ercol Outlet. Enjoy your ercol chair!
Kind regards,
The ercol Team
Very helpful customer service phone…
Very helpful customer service phone call led to a purchase from the outlet shop. Delivery was courteous and without any hassle. Furniture was in excellent condition (ex-display) with no marks at all. We are delighted with our purchase with a great saving on the full price.
October 30, 2025
Reply from ercol Furniture
We are pleased to hear that you had a good experience using the Outlet to purchase your ercol furniture. We will pass your comments on to our customer service team.
Kind regards,
The ercol Team
OCCASIONAL TABLES
GOOD QUALITY PRODUCT AND WELL CONSTRUCTED.
WHILST SOME SELF ASSEMBLY WAS REQUIRED, IT WAS EASY TO DO AND THE TABLES ARE JUST WHAT WE WANTED.
BOXES WERE EXTREMELY WELL PACKED.
October 29, 2025
Reply from ercol Furniture
Thank you for your lovely review of your ercol Occasional table we hope you will enjoy using it.
Kind regards,
The ercol Team
A satisfied customer.
Great website and easy to negotiate. Order confirmation immediate and communication updates excellent.
Coffee table arrived earlier than expected and we were kept informed about time of delivery.
Altogether a good experience and we have no problem in highly recommending Ercol Warehouse.
October 28, 2025
Reply from ercol Furniture
Thank you for your feedback, it is always good to hear that the process was smooth and prompt. Enjoy your ercol coffee table!
Kind regards,
The ercol Team
Made in England.Love it.
October 28, 2025
Reply from ercol Furniture
Thank you for your positive review!
Kind regards,
The ercol Team
Reply from ercol Furniture
That is great to hear!
Thanks,
The ercol Team
Gorgeous furniture
Gorgeous furniture, beautiful media unit and pebble tables, delivery as expected. Very pleased
October 7, 2025
Reply from ercol Furniture
We are so pleased to hear that you are happy with your ercol media unit and pebble tables.
Kind regard,
The ercol Team
Reply from ercol Furniture
Enjoy your ercol furniture!
Kind regards,
The ercol Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.