E.R.E Property Group Reviews 226

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making the entire process smooth and easy to understand. Many highlight the exceptional customer service, noting that the team is proactive, committed, and readily available to answer questions and address concerns. The efficiency and clear communication from the team are frequently mentioned as key factors contributing to a positive experience. However, some people were dissatisfied with the communication regarding transactions, wishing it had been more proactive. Additionally, one reviewer mentioned an issue with a refund request being ignored, leading to a feeling of being disregarded after the initial transaction.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Consumers find service to be positive. Many reviewers highlight the professionalism, transparency, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the team's... See more

Response time

People report positive experiences with response time. Customers consistently praise the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought an investment property and we were a little cynical over the deal. They answered every question we had lots of times over a long period as we did our due dilligence on the deal. They we pati... See more

Rated 5 out of 5 stars

We recently concluded our purchase of an apartment through the super professional ERE Property team. Jake Daniels and Gabriella Mercer are a fabulous team that navigated us through all the complexitie... See more

Company replied

Rated 5 out of 5 stars

The team were very willing to adjust to suit my needs exactly whenever I voiced a concern. It seemed nothing was too much for them to do when needed. Between the control of Shannon, the sales guidance... See more

Rated 5 out of 5 stars

We work with ERE property through being their preferred mortgage broker assisting their clients with securing finance for there purchases. The team have been great to work with, In particular Gabrie... See more


Company details

  1. Property Investment
  2. Apartment Rental Agency
  3. Investment Company
  4. Investment Service
  5. Property Management Company
  6. Real Estate Rental Agency

Written by the company

E.R.E Property Group offer clients secure UK property investment opportunities. We also make portfolio management & lettings easy for UK & HK landlords. As a business, we pride ourselves on being experts on the countries and buy-to-let properties that we market. We are experts in sourcing property in key UK regional cities, outside of the London market that offer excellent entry prices and good yields. We never take anything for granted and we conduct thorough due diligence on every property we sell. We believe in relationships and we appreciate that investing in buy-to-let property via E.R.E property needs to be based on trust, so we have regular meetings and site visits with developers. These beliefs and standards are at the very centre of everything we do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Professional and Committed

As a first-time property investor, their are several doubts/questions in one's mind - Will Kettel was able to touch upon these with no hesitation and was available practically 24/7 for any concerns I had.

Unfortunately I could not close the investment but I highly recommend ERE for any property investor, Will and the CEO himself are genuine professionals who will make the process very experience-agnostic.

I will definitely be in touch with ERE for the future.

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

5 Star

5 Star! I’ve had an excellent experience using ERE Property. Jodie and Joe have been great to deal with, both extremely polite and friendly. Thank you for everything. Chris

June 13, 2022
Unprompted review
Rated 5 out of 5 stars

Would recommend!

Easy and stress free, I booked a viewing with Jodie and she was really helpful and easy to communicate.

The communication and exchange of forms was done quickly and processed and signed with digital platforms which is great in my opinion

Would recommend!

June 9, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and great…

Excellent service and great understanding of real estate investors’ needs. All was executed as agreed, smoothly and hassle-free … I don’t hesitate to recommend ERE as agents and also as property managers (post purchase).

May 14, 2022
Unprompted review
Rated 5 out of 5 stars

Robert and his team are very…

Robert and his team are very professional and responsive to the different needs of clients.

May 8, 2022
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your lovely feedback! Our team of investment consultants strive to make the process of investing in property as easy and stress-free as possible. We are always on hand to provide professional and personalized support to all of our clients. We look forward to working with you again in the future!

Rated 4 out of 5 stars

Good Advise

I've been speaking with ERE about my first investment property. Will in particular has taken a lot of time to explain the property in detail and has done a great job with answering my queries!

April 12, 2022
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review, Frank! We are delighted to hear we were able to help you in your search for a property investment. We will pass your lovely feedback forward to Will.

Rated 4 out of 5 stars

Good Experience

After having a tough time getting a door lock fixed with several managers I was finally able to have a great experience under Megan Grayston who was very prompt and kind with getting back to me in regards to any of my issues and problems. She was quick to resolve matters and helped make my correspondence and dealings with ERE properties very enjoyable.

April 1, 2022
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thanks for your wonderful comments, Bianca! We're glad we were able to help you in getting your door lock fixed. Our property managers always strive to help clients quickly, and make the process of renting a property as easy as possible.

Rated 5 out of 5 stars

Clear and concise information and comms

I have been in contact with Will Kettle to discuss the purchase of a new development property in Hull.

While we didn’t go ahead with the purchase, I cannot thank Will enough for his patience, information and clear breakdown of cost.

Thank you again and good luck.

March 31, 2022
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thanks for your review, Nadj! We are happy to hear that we were able to help you in your search for a property investment. Our investment consultants are always available to answer any questions and provide support throughout the entire process.

Rated 1 out of 5 stars

Dealing with these people is too stressful!!!

We have been at our property since December and during this very short period we have had so many problems it is untrue! Nothing is there responsibility. Any issues have to be sent to block management. All ERE do is chase these, and not very often I might add! It was deemed suitable for us to be left with water pouring through brickwork, running down the inside of the windows, having a room We can't use due to previous leak damage from an upstairs apartment and 8 weeks of waiting for jnsurance to be sorted?? An absolute joke. I'm sure they wouldn't live in these conditions and put up with it but we have to, all whilst paying full rent and having the apartment over run with silver fish as this is so damp. Will not give us our landlords email address. We are just left to put up with it. Desperately trying to get out of our contract and will never rent with ERE again!!!!!

March 29, 2022
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Hi Charlotte,
We deeply sympathise with your current situation however as you have mentioned also, the water ingress is a block management issue in which we are not able to do any external repairs to the building – this must be repaired by the block management company. As you are aware we have been chasing them time and time again for updates, you yourself have spoken to this company and understand that this is out of ERE’s control. Anything in terms of maintenance inside the property can be repaired by us but this particular issue is external and unfortunately out of our control. I understand the landlord has agreed a rent reduction with yourself and we are and will continue to put pressure on the block management company keeping you updated at every step of the way.

Rated 5 out of 5 stars

I would recommend ERE Property.

I have had no problems dealing with this letting agency and always get a prompt response to any questions. Megan has been very helpful, especially over the last few weeks - Thank you. I've rented with ERE Property for over a year and would certainly recommend them.

March 8, 2022
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review! We are happy to hear that you had a good experience with us and we will pass your kind feedback forward to the team.

Rated 5 out of 5 stars

Worked with Sharon Barlow at ERE on a…

Worked with Sharon Barlow at ERE on a recent purchase. Sharon was perfect from day one. Always on top of things and very helpful. Very responsive and knowledgeable. Was a pleasure to do business with ERE and the rest of the team. Highly recommend if your looking for a honest team with great investment opportunities.

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

Great team, responsive and helpful!

Worked with Robert Medd and Sharon Barlow in a couple of transactions recently. Both were extremely helpful and knowledgeable. In particular, Sharon was super responsive and great at following up and keeping things to the schedule - and where issues arose, she was a real help in managing the counterparties and making sure nothing derailed the process. Having a Sales Progressor assist with coordinating all the elements of the deal was a real benefit and made the whole process both easy and pleasant.

February 9, 2022
Unprompted review
Rated 5 out of 5 stars

Good experience

Robert Medd has introduced this beautiful apartment and his amazing team to me.

Sharon Barlow guided me through the whole process for exchanging contracts. She’s absolutely diligent, hard working and understanding. She would do anything just to make the process smooth.

I’m looking forward to building a long and fruitful relationship with ERE.

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

Always reply to my enquiries quickly…

Always reply to my enquiries quickly and help as best they can particularly as issues may not always be something they can control. Dealt with Megan on a couple occasions, she is very nice and helpful.

January 25, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing team at ERE

Amazing team at ERE, especially the property manager Jade. Throughout covid I’ve had many money struggles and Jade as always ensured to treat the situation fairly with alot of consideration in such a hard time. Communicating with Jade has taken a lot of pressure off my shoulders as she’s made me feel at ease, she’s wonderful asset to the team at ERE.

December 21, 2021
Unprompted review

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