E.R.E Property Group Reviews 226

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making the entire process smooth and easy to understand. Many highlight the exceptional customer service, noting that the team is proactive, committed, and readily available to answer questions and address concerns. The efficiency and clear communication from the team are frequently mentioned as key factors contributing to a positive experience. However, some people were dissatisfied with the communication regarding transactions, wishing it had been more proactive. Additionally, one reviewer mentioned an issue with a refund request being ignored, leading to a feeling of being disregarded after the initial transaction.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Consumers find service to be positive. Many reviewers highlight the professionalism, transparency, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the team's... See more

Response time

People report positive experiences with response time. Customers consistently praise the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought an investment property and we were a little cynical over the deal. They answered every question we had lots of times over a long period as we did our due dilligence on the deal. They we pati... See more

Rated 5 out of 5 stars

We recently concluded our purchase of an apartment through the super professional ERE Property team. Jake Daniels and Gabriella Mercer are a fabulous team that navigated us through all the complexitie... See more

Company replied

Rated 5 out of 5 stars

The team were very willing to adjust to suit my needs exactly whenever I voiced a concern. It seemed nothing was too much for them to do when needed. Between the control of Shannon, the sales guidance... See more

Rated 5 out of 5 stars

We work with ERE property through being their preferred mortgage broker assisting their clients with securing finance for there purchases. The team have been great to work with, In particular Gabrie... See more


Company details

  1. Property Investment
  2. Apartment Rental Agency
  3. Investment Company
  4. Investment Service
  5. Property Management Company
  6. Real Estate Rental Agency

Written by the company

E.R.E Property Group offer clients secure UK property investment opportunities. We also make portfolio management & lettings easy for UK & HK landlords. As a business, we pride ourselves on being experts on the countries and buy-to-let properties that we market. We are experts in sourcing property in key UK regional cities, outside of the London market that offer excellent entry prices and good yields. We never take anything for granted and we conduct thorough due diligence on every property we sell. We believe in relationships and we appreciate that investing in buy-to-let property via E.R.E property needs to be based on trust, so we have regular meetings and site visits with developers. These beliefs and standards are at the very centre of everything we do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

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Rated 5 out of 5 stars

Professional and honest

I’ve been with ERE for almost two years.
My property manager was Jade. Whenever I had any questions or maintenance issues she responded promptly to our requests, was professional and accommodating.
ERE is one of the very few companies out their that are professional in dealing with their tenants. I’d highly recommend them.

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

ERE Property

To Whom It May Concern,

I am in the process of leaving a first class rental property after 6 years at Mann Island, Liverpool and I can highly recommend ERE Property of Leeds who handled the lease throughout to very high professionalism and courteous service.

John Nicholson

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

I thank the ERE Property for their…

I thank the ERE Property for their support from my check-in to the property until my check-out, which was unfortunate for personal reasons but I still have the support of the team and Jade Field the manager through this difficult time. She's a professional and has know-how in the process. Thanks for your support. I appreciate what you did for me.

December 9, 2021
Unprompted review
Rated 5 out of 5 stars

I found the ERE team very responsive…

I found the ERE team very responsive and knowledgeable. Robert was excellent and was on top of all things and able to answer any questions I had. He is clearly an SME with vast experience. Sharon was great and really hand held the processing for me and was on hand for various questions and follow up. I always felt I had the ERE team available when needed.

December 7, 2021
Unprompted review
Rated 5 out of 5 stars

Great End to End Service

Great End to End Service
ERE helped me every step of the way when it came to investing, managing then selling property in Birmingham. They found the property, put me in touch with a solicitor and helped push the purchase through. After that they managed it for a few years while I got an income from it before helping me sell just recently.

November 29, 2021
Unprompted review
Rated 1 out of 5 stars

A great investment............ NOT

We were persuaded to buy an apartment from Robert Medd when he was involved in a forerunner to ERE called Emerging Real Estates in 2005 in a ski resort in Bulgaria.
He was certainly a plausible salesman and we fell for the patter hook, line and sinker.
We paid 100,000 euros for a 2 bed apartment + various ancillary costs and expenditure totalling a further 15000 euros. We were promised, NO guaranteed, a yield of 7/8% pa from rentals.
In the event we were lucky to get rental income of 300 euros per month for a maximum of 3/4 months pa which didn't even cover the maintenance fees and expenses.
The capital growth has been stunning. We have just sold the apartment now for 47,000 euros which will reduce to 44,000 euros after deduction of the sale costs etc.
What a wonderful investment!!
I see that he and the company now seem to have given up with properties abroad and are now selling in the UK.
From my bitter experience I would advise extreme caution. These people would sell sand to the Arabs but speak with forked tongue.
Beware big time and don't be fooled by the smooth patter.

November 17, 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Hello Colin. We are sorry that you had a bad experience with us 16 years ago. We are disappointed your investment did not work out for you, we have hundreds of happy investors in Bulgaria, this seems unfortunate. There is never a guarantee with investments and again we are very sorry. Kind regards, ERE.

Rated 5 out of 5 stars

Jade has been a huge help!

I've had quite a few questions regarding moving into the Downtown building in Manchester & Jade has honestly been beyond helpful with answering them. She's contacted the previous tenants about any current Internet providers, arranging new mirrors being implemented into the bathrooms etc.. Allowing me to get all set up prior to moving in!

Would just like to say a huge thank you to Jade for all her help, making the move in easy and seamless 😊

November 17, 2021
Unprompted review
Rated 5 out of 5 stars

ERE freshens up after Covid regulations lifted

ERE had this influx of fresh energy after the UK Gov finally allowed us to evict a non-paying tenant who was by law protected due to Covid regulations.
A new fully vetted tenant was found and the refurb was quick and affordable.
Thank you Megan Grayston and Kristian McClory

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

Sharon Barlow and Robert Medd - ERE Property

Sharon Barlow and Robert Medd have been of great support providing us all the information readily and whenever we have asked for clarifications on the property. With some very useful update videos and detailed e-mails and WhatsApp communications, we were made to feel they were always there to give us sound advice on every aspect of the projects and made it feel very personalised. We wish the very best for Sharon & Robert.

November 7, 2021
Unprompted review
Rated 5 out of 5 stars

Megan has been great to work with!

I’m renting a flat in Sheff and I’ve been working with Megan. She’s been lovely, and very efficient in getting things sorted and set up. I hope I continue to work well with her!

November 7, 2021
Unprompted review
Rated 5 out of 5 stars

I have recently used ERE to purchase a…

I have recently used ERE to purchase a property and everyone has been extremely helpful!!
James Kettle was lovely and really helpful answering all our questions to make the correct decision.
Sharon Barlow then took over and guided us through our process till exchange of contracts. She was extremely helpful and always ready to answer about doubts.
Thank you so much 😊

October 25, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience with the Robert and team!

Overall a great experience with Robert and team!

Sharon was on hand throughout the post reservation process to contract exchange, and was extremely helpful in providing timely updates and following up with the various stakeholders! Certainly made a huge difference to the experience. Thanks again Sharon!

And thanks Robert and team for all your efforts also, including arranging a tour at very short notice, very much appreciated.

October 18, 2021
Unprompted review
Rated 4 out of 5 stars

The best thing about the company is Prudence

Without a doubt the best thing about ERE PROPERTY is Prudence.

From the moment we arrived at the rented flat we encountered a lot of problems.

Prudence has always done her part and helped us to solve them all.

She is very quick to respond to messages, attentive and professional.

She always makes sure that everything is right and done in the right way.

Prudence is a hard worker and if it wasn't for her I would not have continued renting the flat.

She gave me confidence and security to know that if something happens she will always help us to solve it.

Thank you so much Prudence for your great work.

October 15, 2021
Unprompted review

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