E.R.E Property Group Reviews 226

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making the entire process smooth and easy to understand. Many highlight the exceptional customer service, noting that the team is proactive, committed, and readily available to answer questions and address concerns. The efficiency and clear communication from the team are frequently mentioned as key factors contributing to a positive experience. However, some people were dissatisfied with the communication regarding transactions, wishing it had been more proactive. Additionally, one reviewer mentioned an issue with a refund request being ignored, leading to a feeling of being disregarded after the initial transaction.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Consumers find service to be positive. Many reviewers highlight the professionalism, transparency, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the team's... See more

Response time

People report positive experiences with response time. Customers consistently praise the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought an investment property and we were a little cynical over the deal. They answered every question we had lots of times over a long period as we did our due dilligence on the deal. They we pati... See more

Rated 5 out of 5 stars

We recently concluded our purchase of an apartment through the super professional ERE Property team. Jake Daniels and Gabriella Mercer are a fabulous team that navigated us through all the complexitie... See more

Company replied

Rated 5 out of 5 stars

The team were very willing to adjust to suit my needs exactly whenever I voiced a concern. It seemed nothing was too much for them to do when needed. Between the control of Shannon, the sales guidance... See more

Rated 5 out of 5 stars

We work with ERE property through being their preferred mortgage broker assisting their clients with securing finance for there purchases. The team have been great to work with, In particular Gabrie... See more


Company details

  1. Property Investment
  2. Apartment Rental Agency
  3. Investment Company
  4. Investment Service
  5. Property Management Company
  6. Real Estate Rental Agency

Written by the company

E.R.E Property Group offer clients secure UK property investment opportunities. We also make portfolio management & lettings easy for UK & HK landlords. As a business, we pride ourselves on being experts on the countries and buy-to-let properties that we market. We are experts in sourcing property in key UK regional cities, outside of the London market that offer excellent entry prices and good yields. We never take anything for granted and we conduct thorough due diligence on every property we sell. We believe in relationships and we appreciate that investing in buy-to-let property via E.R.E property needs to be based on trust, so we have regular meetings and site visits with developers. These beliefs and standards are at the very centre of everything we do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Sharon is fantastic

Sharon is fantastic! She follows up on every step making sure all loose ends are tied timely. She’ll advise me any information I may have missed; both for understanding the process to providing the legal group. She’ll take extra steps working with the legal team and/or master agent as needed.

September 29, 2021
Unprompted review
Rated 5 out of 5 stars

Very good purchasing experience

A very good overseas purchasing experience that I have never had! Big thanks to Sharon Barlow who has been working 24x7 and extremely responsive to my enquiries. Whenever I got a problem, she is so supportive to help.

Also thanks Robert for his patience and guidance so that I can understand the properties better, and Samantha's help for arranging my ERE account and transfer.

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

My experience with ERE property was…

My experience with ERE property was fantastic. A big thanks to Ewan Rowe and Tanya for making the whole process seamless. Getting my new apartment wouldn’t have been any much easier without them.

September 16, 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thanks for your review, Mustapha! We are thrilled to hear that you enjoyed your experience with us. Our team always strive to make the process of renting an apartment as smooth and easy as possible. We will pass your lovely feedback forward to Ewan and Tanya!

Rated 5 out of 5 stars

Overall great service & very happy

Overall great service. Impressed and very happy with professionalism, transparency, customer care and overall diligence. Very satisfied. Shout out especially to Sharon & Jonathan for an excellent service supporting us all the way.

September 12, 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review, Luis! We are glad to hear you are satisfied with our services. We will notify the team of your wonderful comments.

Rated 5 out of 5 stars

Efficient recontract process

I was nearing the end of my tenancy contract and wished to extend it for a few more months. Megan Grayston from ERE Property helped me set up a flexible periodic tenancy contract over email without any further paper. Truly efficient!

September 8, 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review! We are happy to hear that you have enjoyed your experience whilst renting with us. We will pass your lovely feedback forward to Megan

Rated 5 out of 5 stars

The best

Having been a renter for the past 10 years, I must say no other agency has come close to how efficient and nice ERE as a whole and Megan Grayston in particular! No request has been too big, I have not had an issue that was not sorted immediately, and for this reason alone I am looking to extend my tenancy months in advance! Cannot recommend them enough

September 2, 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thanks for your review, Zainab! We are thrilled to hear that you have enjoyed your experience whilst renting with us and want to extend your tenancy! Our team always aim to make the process of renting as easy as possible and always try to ensure any issues are resolved as fast as possible. We will pass your wonderful comments forward to Megan.

Rated 4 out of 5 stars

An efficient staff

I think Megan is efficient and she explained things to me thoroughly when I have doubt. She is prompt and will send me an interim reply if she needs time to sort out matters.

August 30, 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review, Karen! Our property management team always aim to reply to our tenants within a timely manner and resolve any problems as fast as we can! We will pass your kind feedback forward to Megan.

Rated 5 out of 5 stars

Professional!

I sent my enquiry via an online enquiry and received prompt reply from James Kettel. James was very patient and presented me just what I needed, not pushy nor hard selling at all. Being an inexperienced investor, he made everything simple and utterly transparent for me. Though in the end we did not pursue due to personal reasons, I wouldn’t hesitate to work with James again, hopefully in the near future.

August 26, 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review, Annie! We are pleased to hear that we were able to help you with your search for a property investment. Our property investment consultants always aim to provide a transparent and helpful service to all of our clients. We will pass your lovely feedback on to James and we look forward to helping you find a property investment in the future!

Rated 5 out of 5 stars

I have worked with ERE Property since…

I have worked with ERE Property since late 2020 and have always found them to be open, honest and professional. They act with integrity, care about their reputation and do business the right way.

August 26, 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review, Dan! We are thrilled to hear that you have enjoyed your experience whilst working with us and we look forward to continuing our work with you.

Rated 5 out of 5 stars

Good Customer Service

Rented with ERE for 2 years in Salford, Manchester with very few issues during this time. Upon leaving the property, Megan Grayston kindly wrote me a tenancy reference to provide to my new letting agent which was much appreciated. Have never struggled to get through to Customer Service when I've needed to

August 26, 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review, Dan! We are pleased to hear that you enjoyed your experience whilst renting with us. We will pass your kind feedback forward to Megan

Rated 5 out of 5 stars

Excellent Sales & After Sales Service

I recently invested in Society House with ERE. The sales and after sales process was very smooth. At all times I was always comfortable with the level of information I was being provided. Robert, who met me in HK always presented opportunities for investment suited to my profile and kept me updated and Sharon who took on the after sales to ensure I stayed on track to meet the necessary requirements to complete the exchange. Fantastic and thoughtful service. I am keen to continue partnering with ERE for future UK investments

August 22, 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review, Arjun! We are thrilled to hear that we were able to help you with your property investment journey. Our team always strive to make the process of purchasing a property investment as smooth and quick as possible. We will pass your lovely feedback to Robert and Sharon and we look forward to working with you in the future!

Rated 5 out of 5 stars

ERE have been outstanding in providing…

ERE have been outstanding in providing me with support up to my recent exchange of contract on my first investment property with them. From sales (Jonathan Oakes) to client support (Samantha Harrison and Sharon Barlow), the whole team have been professional, proactive, friendly and supportive. I have recently exchanged contracts without any issues and I look forward to further good support from the ERE team as I progress to completion and the letting of my property. ERE are a great company and one to look out for on the rise!

August 16, 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thanks for your review, Brian! We are delighted to hear that we have been able to help you with your exchange on your first buy to let property investment. We will let Jonathan, Samantha and Sharon know about your wonderful feedback and we look forward to working with you in the future.

Rated 4 out of 5 stars

Being in good hands

Thanks to Robert and Sharon Barlow, I just completed my exchange of contracts for an UK property investment. I am impressed with the efficient and systematic ways they are handling my deal. Sharon often follow up the status for me proactively with different parties and always helpful towards queries. Looking forward to the completion of this new build in the soon future and the one-stop service of ERE in the rental manangement part. Hopefully will come back and give the fifth star later once I can tell my successful story.

August 12, 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your great feedback, Eric! We are happy to hear that we have been able to source you a buy to let property investment. Our team always strive to make the process of purchasing a property investment as smooth and efficient as possible. We will pass your kind comments forward to Robert and Sharon!

Rated 5 out of 5 stars

Robert and Sharon provide excellent…

Robert and Sharon provide excellent support and advice and I hope to be able to use them on other property purchases.

July 24, 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review, Simon! We're thrilled to hear that you enjoyed your experience whilst working with us. Our team always aim to provide the best support to our clients who are looking for a buy to let property investment. We will pass your lovely feedback forward to Robert and Sharon!

Rated 4 out of 5 stars

Invest with ERE!

I approached ERE to find good opportunities to invest in properties. I must stress that I am not an easy client. As a relatively inexperienced investor I check and re-check every detail multiple times, before committing to anything. Initially Jonathan and then Sharon were extremely patient and supportive in the whole process and I never felt pressured to make a decision. I have now exchanged with my first property sourced by ERE, time will tell to which extent the predicted returns will materilise, I will then come back hoping to add the fifth star to this review.

July 24, 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review and wonderful comments, Alessandro! We are happy to hear that we were able to help you find a buy to let property investment. We will pass your kind feedback on to Jonathan and Sharon. We look forward to working with you in the future!

Rated 4 out of 5 stars

Sharon Barlow

This is our first time to purchase a UK property. Many thanks to Sharon Barlow's expertise and assistance in making our dreams come true.We have no hesitation in recommending her on her professionalism.

July 24, 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thanks for your review, Paul! We are pleased to hear that we were able to source you a buy to let property investment. We will pass forward your lovely feedback to Sharon.

Rated 1 out of 5 stars

ERE - AVOID AT ALL COSTS!

ERE are a landlords agent who care more about money and the landlord than they do about the safety and well-being of their tenants.

After 5 months of living with water ingress which affected the electrics and our physical health, we finally had enough and called Environmental Health who demanded an electrician attend the property. He subsequently informed ERE that the electrics were not safe and the property should not be lived in.

Out of spite, ERE then requested that we leave the property with 24-48hrs notice and only decided to back down once they realised I had actually read my tenancy agreement and understood my rights.

Diabolical and rude staff, well and truly incompetent. Avoid at all costs.

July 20, 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Hello Miss Barnard

As we know, the property you moved out of is an apartment and the water ingress was occurring from an external leak which is the responsibility of the block manager to repair. We, as agents and your landlord do not have the relevant insurance or instruction to work on a building which neither of us own, so reliance on the building manger to repair the issue was absolute which left you, us as agents and your landlord in a very difficult situation.

As the leak occurred during heavy rain it was not constant, and it was until recently confined to one part of the property. This does not mitigate the seriousness of the situation but did not render the property uninhabitable. The much larger leak during particularly heavy rain did render the property unsafe and therefore uninhabitable, therefore the correct course of action was to terminate the tenancy with immediate effect to avoid any danger to life. Despite this, your request to use the property at your own risk rent free to allow you time to make alternative arrangements was agreed.

Your landlord was also in agreement to a reduction in rent for you in recognition of the fact that whilst she was under no control of the repairs, this situation was far from ideal, and we were all pushing the third party for repairs to be completed at the earliest opportunity.

Finally, your deposit was released in full (prior to us seeing any end of tenancy report) the moment the keys were returned.

In summary, we would agree that you have had an experience that has fallen short of what we aim to deliver. However, as highlighted above and advised previously overall the repairs required fell outside our remit of control. It is disappointing that you feel the actions that we have taken to support the situation warrant such a review.

Kind regards,
ERE Property

Rated 5 out of 5 stars

Ewan and Tanya Review

Really great help from both Ewan and Tanya. Ewan went to great lengths this to help us get our flat sorted, fast responses, very helpful. Tanya set out the next steps very easily and informatively. Great help from both!:)

July 19, 2021
Unprompted review
E.R.E Property Group logo

Reply from E.R.E Property Group

Thank you for your review, Chloe! We are pleased to hear that we were able to help you find an apartment to rent. Our team always aim to make the process of renting an apartment as easy as possible! We will pass your lovely comments forward to Tanya and Ewan.

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