Ergosalah Reviews 

73
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the prayer mats, which are described as soft, padded, and providing excellent support for knees and joints. Many people appreciate how the mats alleviate discomfort, making prayer easier for those with knee pain or physical difficulties. The customer service and staff are frequently highlighted for their responsiveness, kindness, and helpfulness, ensuring a positive experience for consumers. However, some people mentioned experiencing delays in receiving their orders. While customer service was noted for being responsive in addressing these shipping concerns and offering solutions, a few customers still felt the delivery process took longer than expected.

What people talk about most

Product

Users describe positive interactions with the product, particularly praising the prayer mat's quality and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent quality and comfort of... See more

Customer service

People report positive experiences with customer service, consistently describing it as great, amazing, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and quick responses to... See more

Order

Customers consistently note positive experiences with order, praising the helpful and responsive team who go... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought this prayer mat for a relative with chronic knee pain. They went from having to constantly pray seated to being able to kneel with no discomfort whatsoever! The mat is really soft and padded,... See more

Rated 5 out of 5 stars

I'm a patient of arthritis & have knee pain all the time.It wasn't possible for me to pray on the mat,I had to sit in a chair to say my prayer,Ergosalah has made it alot easier & comfortable to say my... See more

Rated 5 out of 5 stars

A good quality large sized prayer mat and comfortable to use, I did find myself slipping near the padded knees section of the prayer mat I think I would just like to add one comment about the prayer... See more

Rated 5 out of 5 stars

It’s truly an amazing prayer mat — worth every penny! It’s incredibly comfortable. I ordered it just two days ago for my mother-in-law, and she absolutely loved it 🥰. Since it comes vacuum-pa... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

73 reviews

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This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(73)

62 reviews in the last 12 months

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Rated 1 out of 5 stars

Delivery is Late, Received the Packinging in damaged condition

To begin with, the shipment was significantly delayed — it was left in China for several days. Despite my repeated follow-ups with customer service, there was little progress or clear communication. It took 16 days for the prayer mat to arrive in Canada, which is far from the express service I expected.

When I finally received the package today, the product was damaged, and there was tape applied to it, which was extremely disappointing. Furthermore, the shipping label clearly indicated 'standard' rather than 'express,' which contradicts what was advertised.

Unfortunately, I am not satisfied with the product condition, delivery experience, or overall service. If you're ordering from Canada, please be aware of the potential delay and think carefully before placing your order.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Good Communication, resolution of issue outstanding

I experienced delivery issues with ERGOSALAH, and while the situation has yet to be fully resolved, I want to acknowledge the team’s effort in trying to address it. I have not yet received either the product or a refund (I would’ve preferred the product), but I appreciate that the team was responsive and seemed to genuinely care about the outcome.

They have been very kind to refund despite the fact that it was an issue with the Imile delivery company. I understand that delivery issues can sometimes be outside of a seller’s control, but I believe customers should still be supported throughout the process and they stood by their product amd the consumer.

Thank you to the team for their communication and for providing a solution tot he problem.

March 29, 2025
Unprompted review
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