Eric Robinson Solicitors Reviews 

609
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally professional, supportive, and explaining every single legal detail clearly throughout the entire process. Consumers consistently note that the overall service provided by the firm is extremely efficient, making complex property and legal matters feel very smooth, reassuring, and completely manageable. However, some people mentioned experiencing poor communication, unhelpful customer service attitudes, and frustratingly slow delays regarding response times. A small group of reviewers also noted a notable lack of support, poor organization, or disorganized handling of their important documents during critical transaction stages.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting their professionalism, efficiency, and helpful... See more

Service

Clients share positive opinions on service, noting professional and efficient experiences throughout property... See more

Customer service

People report positive experiences with customer service, consistently praising the clear communication and... See more

Response time

Users describe ambiguous interactions with response time, highlighting a split in customer experiences. Many... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth and stress-free process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received outstanding service from Chantelle. Very quick responses to all emails, a fast and accurate quote, keeping us updated at every stage and willing to chase third parties if they were dra... See more

Company replied

Rated 5 out of 5 stars

Ive recently used Chantelle Bennett from Eric Robinson Hedge End to sale & purchase a property. Chantelle & her assistant Megan did a brilliant job. Communication was excellent were always on hand to... See more

Company replied

Rated 5 out of 5 stars

I dealt with Michelle in the Conveyancing Dept. To say she is she is fantastic would be a vast understatement! I have worked with numerous solicitors over the years and never with one who was so... See more

Company replied

Rated 5 out of 5 stars

We recently had Miya Smith at Eric Robinson’s act for us with the sale of our late mother’s property and we cannot fault the service she and the team gave us. Diligent and professional throughout the... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Estate Planning Attorney
  4. Family Law Attorney
  5. Law Firm
  6. Real Estate Attorney

Written by the company

At Eric Robinson Solicitors it is our job to make the law work for you. That means being easy to talk to. It means using real language rather than legal jargon. And it means doing everything we can to help you, or your business, get what you need. Our mission is making law, make sense.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

609 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(609)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth and efficient operations working…

Smooth and efficient operations working with Emma Gillespie and Megan Harding

June 11, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Emma and Megan. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent solicitor at Eric Robinson in…

Excellent solicitor at Eric Robinson in Chandlers Ford.

Honest and professional person who answered my questions and completed the task efficiently.

May 23, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Chantelle. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent client service

From the start, everyone dealing with the various avenues of our file was informative, approachable and readily available for queries.
I'm sure every case has its 'problems' but despite ours, it was never an issue. The least I can say is that I knew I was in safe hands.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Will

Lovely welcoming professional team. Have helped me massively, definitely would recommend if you need support or advice.

May 12, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback and look forward to working with you again in the future.

Rated 5 out of 5 stars

Mark Ellison has been the most

Mark Ellison has been the most, kind, considerate, compassionate person in this field I have ever come across, all the time I spent sending e mails, asking questions, sometimes just baring my soul to this gentleman. I would recommend him to all. I am honoured that he is my solicitor.
And he completed a very difficult, probate of a very dear friend, and thank you.

September 20, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Mark. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Samantha at Eric Robinson was attentive…

Samantha at Eric Robinson was attentive and made the whole house buying process feel not stressful! I cannot thank them enough!

March 31, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Samantha. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Would happily recommend!

Chantelle supported us fantastically well during the recent purchase of my wife & I buying our 1st home! Her advice was clear & she was persistent in her efforts to move at pace in line with our ambitious completion date by the end of March. Thank you so much for your help & support that made a potentially stressful situation turn out positively. We would happily recommend Chantelle & Eric Robinson Solicitors to anyone in future!

March 27, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Chantelle. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Amazing service from Chantelle

Highly recommend Chantelle at Eric Robinson Solicitors. She was brilliant throughout our whole process. Her communication was amazing, she reassured us that no question was too silly and was very efficient with replying to emails and answering the phone. Our process would not have gone through as quickly if it wasn’t for her. We are extremely grateful for her hard work and commitment to our case.

March 28, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Chantelle. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Leasehold Flat sale

Excellent service from start to end of process in the sale of a Leashold Flat, any questions answered promptly and was kept upto date with progress being made.

March 31, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback and look forward to working with you again in the future.

Rated 5 out of 5 stars

Above and beyond hard working

Eric Robertson has been my family solicitors since I was a little boy (I am in my 50s). We have always used them as their dedication to help knows no bounds. Recently I dealt with Jodi, Sarah and Charlie in regards to a complicated house sale and they were amazing. I cannot recommend Eric Robertsons enough. 10 stars! (out of five)

September 1, 2024
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Jodi, Sarah and Charlie. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Completion with great experience

I have successfully completed the transfer of equity with help from Sylvia Garcia as my solicitor. The experience has been fantastic - I deeply appreciate her understanding of my personal situation and managed to give both guidance and priority at all time. She has been approachable and responsive. Thanks again for your time!

March 31, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Sylvia. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service provided by Emma at Eric Robinson Solicitors who undertook the conveyancing for the sale of our bungalow. She acted professionally throughout, was responsive and worked hard to secure completion in very quick time. Communication was first class, we were never left wondering what was happening, Emma gave us regular updates and notified us when things changed. Based on our experience, we would definitely recommend Eric Robinson Solicitors.

March 31, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Emma. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service, always available, kept us well informed. Went above and beyond to help where needed

February 28, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Emma was amazing from start to finish

Emma was amazing from start to finish. She made the process of purchasing our first home stress free and kept us updated at all times. We felt confident and assured throughout the process and we could not recommend Emma enough.

Thank you again.

March 28, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Emma. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Great Service

Friendly, helpful and patient through the sad process of selling Dad's house.

March 28, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Chantelle. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Chantelle at Eric Robinson (Chandlers…

Chantelle at Eric Robinson (Chandlers Ford) provided a friendly, efficient and professional service. Brilliant! Thank you.
Richard Hall, Highfield, Southampton.

March 28, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Chantelle. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Smooth Property Purchase

I had a great experience working with Solicitor Sajith Pillai for my property purchase. He was professional, transparent, and kept me informed throughout the process. Everything was handled efficiently, making the transaction smooth and hassle-free. He also followed up promptly with the seller’s solicitor and showed urgency at every step to ensure a timely closing.

I appreciate his reliability and would recommend his services to anyone looking for a straightforward and trustworthy solicitor.

March 27, 2025
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Sajith. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Exceptional conveyancing

We have just sold a house and used Eric Robinson for the conveyancing. Cathy Bailey handled this and the service she provided was absolutely exceptional, Constant communication and all issues sorted without any hassle. Would highly recommend Cathy BAiley and Eric Robinson

March 25, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Cathy. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent service

Sarah was incredibly efficient and responsive when handling our house move conveyancing. With the help of Charlie we were kept fully informed and they communicated well. I would particularly like to thank Sarah for pushing through our purchase in a very tight timeframe as I know that this would have been difficult alongside her other work commitments. I would have no hesitation in recommending her and Eric Robinson to others.

March 22, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Sarah. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Amazing service, great experience! Would never go anywhere else

I cannot thank Emma of the chandlers Ford branch enough for her hard work , honesty and professionalism in selling my property! As a first time buyer and a first time seller, it was all new territory for me and after using Eric Robinson, the Bitterne branch, when purchasing the property I never hesitated to instruct them again. Emma picked up my case and from start to finish I was incredibly satisfied with the service received and a very fair price too. She was incredibly professional , but most importantly, human, answered any questions I had no matter how silly I may of thought they were! I cannot recommend enough and when/if I look to purchase in the Uk in the future I will be going straight back here!

Thank you so much for everything during this stressful process, you made it as easy as it could have been! Thank you!!

March 21, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback which we have passed on to Emma. We look forward to working with you again in the future.

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