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Erozul Reviews 375

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TrustScore 4.5 out of 5

4.4

Bags and Luggage Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting their durability and functionality. Many people appreciate the fast shipping and efficient service, noting that items often arrive on time or even earlier than expected. The products are frequently described as well-made, sturdy, and effective for their intended purpose, with several consumers expressing satisfaction with their purchases. However, some customers experienced issues with their orders, including delayed shipments or missing components like carabiners. A few reviewers also mentioned that certain products, specifically jars, did not live up to their "smell-proof" claims. Additionally, a small number of people received damaged items during the shipping process.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the quality, durability, and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the products, describing them... See more

Order

People report ambiguous experiences with their orders. Some consumers praise the fast shipping, minimal... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast shipping,... See more

Based on these reviews

Rated 4 out of 5 stars

I love everything about my bag except right around the zipper area my dank still smells through.

Company replied

Rated 4 out of 5 stars

This is the second time I purchased the Nano bag. First time I got a carabiner with my purchase. I didn't get a carabiner with this purchase. Lost a star for that.

Company replied

Rated 4 out of 5 stars

Nice case, Delivered 3 days late, I had left Monday for a week vacation,

Company replied

Company details

  1. Bags and Luggage Store

Written by the company

Inspired by Passion and Love Erozul was Founded in 2020 in California, We set out to create a better smell proof storage experience for the world!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

375 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

First Timer

I was searching for a durable, waterproof backpack and Erozul popped up. I was impressed with the layout of facts of your products. I read the reviews and was satisfied to purchase a black backpack. My item arrived earlier than expected. I am impressed with the quality and functionality. Thanks for the extra goodies inside. I am considering the sling for a friend.

Thanks,
Kelley Grace 55
Houston, TX

November 22, 2025
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Reply from Erozul

Thank you so much for sharing your review, we hope you love your new backpack! We appreciate your business

Rated 5 out of 5 stars

Great

It was here on time works great

October 21, 2025
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Reply from Erozul

Thank you for sharing your review!

Rated 5 out of 5 stars

Love the box

Love the box. Very nice.

October 3, 2025
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Reply from Erozul

Thank you for shopping with us, we hope you love your new Erozul gear!

Rated 5 out of 5 stars

Great and easy purchase

Great buying experience, my lock bag was received on time and in great condition. I wish I had more use for items you sell! Thank you for making it easy and inexpensive to replace my previous secure bag which someone walked off unfortunately.

September 14, 2025
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Reply from Erozul

Thank you for sharing your review, we're happy to hear you are enjoying your new Erozul bag! Thank you for shopping with us!

Rated 1 out of 5 stars

I ordered my product on September 3

I ordered my product on September 3, 2025. It’s September 15, 2025 and it still has not gotten shipped. Can somebody please call me back with an update. 2489316446. Thank you

September 3, 2025
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Reply from Erozul

Hi Danny, Thank you for reaching out. I Just pulled up your order and it appears it may have been lost in transition by the courier, I sincerely apologize for this inconvenience. I have issued a full refund and will reach out to you via email to confirm!

Rated 5 out of 5 stars

Item arrived on time

Item arrived on time, was what I ordered. I will admit, I haven't tested it and should.

August 24, 2025
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Reply from Erozul

Thank you for shopping with us!

Rated 4 out of 5 stars

Nice case

Nice case,
Delivered 3 days late,
I had left Monday for a week vacation,

August 29, 2025
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Reply from Erozul

Hi Scott, Thank you for reaching out. I have just refunded you for the cost of shipping, I will reach out via email to confirm. We appreciate your business and apologize for this inconvenience!

Rated 5 out of 5 stars

Great experience… 10/10 I recommend

Great experience… 10/10 I recommend. This duffle bag is amazing. Thank you soo much!

August 26, 2025
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Reply from Erozul

Thank you so much for sharing your review, enjoy your Erozul Legion Duffle Bag!

Rated 5 out of 5 stars

Great locking bag!

The locking bag is just right not to small not to big. Smell proof is a great plus. It just what I needed.

August 15, 2025
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Reply from Erozul

We appreciate you sharing your review! Enjoy your new Erozul bag!

Rated 1 out of 5 stars

Customer service is basically…

Customer service is basically unreachable the order claims there are bonus gifts and there were none. I’ve inquired numerous times and I get no response. Truly unacceptable even if their products are good no customer service means they suck.

August 5, 2025
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Reply from Erozul

Hi Andy,
Thank you for reaching out. I have personally replied to every email you sent, even assisting in applying an additional 15% discount for your purchase to match our current sale. As mentioned in the email I sent previously, we include different gifts - such as Lanyards, Mylar bags, etc. They are pre-packaged into each bag. Please double check all of the pockets on your bag and you are likely to find the gifts!

Rated 5 out of 5 stars

Fast shipping

They work perfect, will be buying more

July 19, 2025
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Reply from Erozul

Thank you for shopping with us! We hope you enjoy your new Erozul gear and we look forward to seeing you again!

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