Love eSalon mostly since it's custom. And the pricing is great. I highly recommend. I have fairly dark hair, and with a personal hair colorist I am able to transition lighter with the help and advice... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love eSalon!!! Their products are AMAZING! Anytime I need assistance I can reach out and get help with anything! It’s quite amazing! The color bottle arrived spilled on my latest shipment and the sh... See more
Great color - but too expensive. The other issue is that no matter what I do or ask for the color bases are too warm even though there are green and blue correctors added by your mixologist. L'oreal... See more
Company replied
Excellent Exceptional Beautiful I feel beautiful again Colour is natural So many compliments Ladies wondering how/where/who how did you get that colour My hairdresser was amazed She tried cop... See more
Company replied
Company details
Written by the company
At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colorists at our Los Angeles Headquarters, our award-winning custom hair color takes into account your unique needs to create your color, your way. Similar to the salon experience, each bottle of hair color starts with a consultation. By taking our quiz, our licensed colorists get to know you and your color goals before crafting a completely customized hair dye, made-to-order just for you. From the name on the bottle to the personalized instructions, we’re revolutionizing at-home hair color and taking things to the next level by giving you access to a personal colorist at every step along your color journey. Whether you want to adjust your shade (our patented customization technology can adjust your hair color down to a ¼ of a shade) or want to learn how to get the best gray hair coverage, our professional colorists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colors and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. In addition to our custom Color Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative color care (like toning treatments and at-home highlighting kits). Connect with a colorist today and start crafting your unique shade.
Contact info
Jefferson Boulevard 10361, 90232, Culver City, United States
- esalon.ca
4.6
Excellent
395 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like the colour consistency
I like the colour consistency. Sometimes your products are not matching to my hair type, perhaps colonist should be suggesting which products are good or bad.
I received my latest order but the colour mix bottle is shut so tightly that I can not use it. And it was the week of my colouring.
October 5, 2023
Reply from eSalon
Nicki - Thank you for your feedback.
We are so incredibly sorry to hear that your experience was not all it should have been.
Please contact help@esalon.com for further assistance. We are always happy to help in any way we can.
Helpful staff, quality products
The staff at esalon are very knowledgeable and sincerely helpful in assisting their client to find the perfect shade. The quality of the products is amazing, definitely salon quality!
September 27, 2023
Reply from eSalon
Jill - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
Easy and Hassle free
The product is easy to use and hassle free. It comes right to my door and is a perfect match every time. If I need to change my delivery date, or colour mixture, I just go onto my account and it adjusts to when I need it. Definitely has made in home hair dying a breeze.
October 2, 2023
Reply from eSalon
Megan - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon!
Excellent customer service.
October 2, 2023
Reply from eSalon
Kristina - We are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
Reply from eSalon
Chanchal - Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!
Great customizable service
Great service… I love that I was able to chat with a stylist to achieve the perfect match for my hair
August 21, 2023
Reply from eSalon
Lauree - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
Best product ever!he product is amazing
The product is amazing. True same colour each time I use it. So gentle on my scalp and hair. No strong smell. Easy to use. I love that I can have salon quality hair done by me! I have a better sense of my hair needs. I am absolutely going to use e salon hair coloring!
June 29, 2023
Reply from eSalon
Marcy - Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!
Great hair colour and service
I have been a customer for years. Great hair colour, even the person who cuts my hair always comments on it, as well as how healthy my hair is. Great service, you get a reminder before they mix your colour so you can change anything you want. Their hair products are also very good.
June 22, 2023
Reply from eSalon
Lise - Thank you for your feedback! Nothing makes us happier than hearing our clients are pleased with their experience, and our colorists love creating the perfect shade for our clients. Please feel free to reach out to help@esalon.com if you need any assistance in the future. Happy Coloring!
I love the convenience and how gentle…
I love the convenience and how gentle the products are on my hair. The service is excellent anything I need to have changed I just let them know and it is done.
June 12, 2023
Reply from eSalon
Gayle - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are happy to help make adjustments to your color to get it just right. Please feel free to reach out to help@esalon.com if you need any assistance in the future. Happy Coloring!
I love the colour that my specialist…
I love the colour that my specialist adjusted for me! I am enjoying the home colouring experience. I also purchased the moisture shampoo and conditioner as well as the leave in conditioner and I love them! My hair feels so soft!
June 8, 2023
Reply from eSalon
Michelle - Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!
Love it
My friend recommended esalon as a at home product. I decided to try and loved it! Color was bang on. I have now subscribed to autoship and now never have to worry about grey hair :)
June 5, 2023
Reply from eSalon
Nadine - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair!
I canceled the subscription
I canceled the subscription, but you are still sending me the product and charging me. I am not impressed by the service or the idea of a subscription. A person should be able to order the product when they need it not to send the product every couple of months even if they don't need the product.
June 2, 2023
Reply from eSalon
Sarah - Thank you so much for sharing your feedback. We are sorry about this poor experience with our color and customer service. This is absolutely not typical of our product or company, and we take your feedback seriously. Please contact help@esalon.com for further assistance. We are always happy to help in any way we can.
This is the first time I’ve coloured my…
This is the first time I’ve coloured my hair on my own and it’s been great. The colour matching that was customized to me was perfect right from the start. This company responds to questions right away and sends products right on time when you need them. They also send good recommendations for products to try and they are always high quality and effective. I use the permanent hair colour every 6weeks and the colour pro toner to refresh my colour every 3 weeks. My hair is healthy, shiny and I get compliments on my colour. Thank you eSalon!
May 25, 2023
Reply from eSalon
Laura - Thank you for your feedback! Nothing makes us happier than hearing our clients are pleased with their experience, and our colorists love creating the perfect shade for our clients. Please feel free to reach out to help@esalon.com if you need any assistance in the future. Happy Coloring!
Excellent customer service!!!
Always there to help with any concerns and quick to remedy !
May 17, 2023
Reply from eSalon
J - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are happy to help make adjustments to your color to get it just right. Please feel free to reach out to help@esalon.com if you need any assistance in the future. Happy Coloring!
Amazing product
Amazing product. Simple requests to adjust the product to suit my liking is quite impressive.
Looking forward to my next order with a little more toner !
Great customer service and experience!!
Highly recommend
May 4, 2023
Reply from eSalon
Gail - Thank you for your feedback! Nothing makes us happier than hearing our clients are pleased with their experience, and our colorists love creating the perfect shade for our clients. Please feel free to reach out to help@esalon.com if you need any assistance in the future. Happy Coloring!
Quality that stands the test of time
Their products are fine quality that stand the test of time. Whenever something is not right they always worked to make it right.
May 9, 2023
Reply from eSalon
Patricia - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
Reply from eSalon
Catherine - Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!
I’ve tried this colour twice the first…
I’ve tried this colour twice the first time I was devastated. It made my hair very light believe it or not with red tones and I wanted a dark brown with no redness in it whatsoever so I spoke with the consult and told her my problem. She told me she would fix it, and I gave them another chance. I listen to the colourist ,tried it one more time with the promise of no red tones whatsoever. And I’m very disappointed very upset about my hair I ordered dark brown no red tones and my hair ended up light brown with major red tones and it’s just not the greatest place to get your hair colour at all what you say you want you don’t get.My hair is ruined !!!!
April 27, 2023
Reply from eSalon
Nancy - Thank you for your feedback. We are very sorry to hear that your experience was not all it should have been, and we are happy to work with you per our satisfaction guarantee. Please contact help@esalon.com for further assistance. We are always happy to help assist in any way we can.
Contact with the colorist and talking…
Contact with the colorist and talking everything through. The are so helpful and do wonderful work.
May 3, 2023
Reply from eSalon
Cherie - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.