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See what reviewers are saying

Rated 5 out of 5 stars

Had a few problems with postage to Portugal e salon team quickly reacted and sorted the problem out The helpful advice was very helpful 5 star plus

Rated 5 out of 5 stars

Great products, fantastic offers, complete with Step by Step Instructions, what more could a girl ask and the cost is much lower that going the hair dressers. The colour match works great and c... See more

Rated 5 out of 5 stars

My recent order seemed like a new formula. eSalon is always an excellent color treatment, however, the very strong ammonia-like smell is overwhelming at times. Especially when one should fill the b... See more

Rated 5 out of 5 stars

Coming up to #4 order. Absolutely superb. Colourist worked so well to adjust colour and it actually lasts longer than a salon colour. Great grey coverage. So easy adjust colour and shipping freq... See more

Company details

  1. Beauty & Well-being

Written by the company

At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colourists at our Los Angeles Headquarters and UK facility, our award-winning custom hair colour takes into account your unique needs to create your colour, your way. Similar to the salon experience, each bottle of hair colour starts with a consultation. By taking our quiz, our licensed colourists get to know you and your colour goals before crafting a completely customised hair dye, made-to-order just for you. From the name on the bottle to the personalised instructions, we’re revolutionising at-home hair colour and taking things to the next level by giving you access to a personal colourist at every step along your colour journey. Whether you want to adjust your shade (our patented customisation technology can adjust your hair colour down to a ¼ of a shade) or want to learn how to get the best grey hair coverage, our professional colourists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colours and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. In addition to our custom Colour Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative colour care (like toning treatments and at-home highlighting kits). Connect with a colourist today and start crafting your unique shade.


Contact info

  • 1910 E. Maple Avenue, 90245, El Segundo, United States

  • esalon.eu.com

4.3

Excellent

TrustScore 4.5 out of 5

211 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great, but attention to certain details

Well, everything worked great, both with the first color ordered and the adjustement I've asked for. There was only one problem: the color stained the bathtub enamel on the spots I couldn't clean instantly when I washed my hair.

April 26, 2020
Unprompted review
Rated 5 out of 5 stars

Love it

Love it, only thing I don't like and don't use is the vaseline to put around hair line! That seems to get in my hair and give a really rough horrible texture to my hair! Other than that, easy to use!

April 26, 2020
Unprompted review
Rated 5 out of 5 stars

The Best!

Best colors I have used (including top salon merch) and amazing customer service! I have been using them for three years and I'm happily recommending them with all my ❤️!

April 26, 2020
Unprompted review
Rated 5 out of 5 stars

rare color matched perfectly

The color plus the ends refresher worked perfectly. My hair has a great, natural-looking, rare dark strawberry-blond color that I could never find in a drug store box and always turned out too artificial-looking from a salon.

April 25, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you very much

Thank you very much, the Color is very naturaly and nice.
Other Colors make my itchy sometimes, but your Color not.
That s very good. Sorry about my english is not so good.

April 24, 2020
Unprompted review
Rated 1 out of 5 stars

A total disaster- not colour: COVID Management

A total disaster. My colour was supposed to be processed on 30 March, it was not shipped until 16 April and now... 24 April is lost! I have been a recurrent client since 2018 but the management of this crisis has been a total mess from the beginning. I can understand delays but this is beyond reasonable. I will cancel my subscription for sure and pray that one day my orders will be received

April 24, 2020
Unprompted review
eSalon logo

Reply from eSalon

Hello, thank you for sharing your experience with us. We are truly sorry for the delay and the inconvenience this has caused. Delays have been caused by the current situation, but we are working hard to ensure that all orders arrive as quickly and safely as possible. We hope to have you back in the future and, if you need anything else, do not hesitate to contact us!

Rated 5 out of 5 stars

Excellent color and service

Excellent color - highly personalized
I have been using the product for years and I still receive a lot of complements, even from my hair dresser.
The colors are adapted to your taste and hair, so they turn out the way you wish. -last but not least, easy to use.

April 24, 2020
Unprompted review
Rated 5 out of 5 stars

My recent order seemed like a new…

My recent order seemed like a new formula. eSalon is always an excellent color treatment, however, the very strong ammonia-like smell is overwhelming at times. Especially when one should fill the bottle of unused formula, distribute throughout the hair and wait 5 minutes. Yes, I do use a well-ventilated room but when one's head is over the sink or in the shower, not a lot of ventilation there.

The color is consistently beautiful.

April 23, 2020
Unprompted review
Rated 2 out of 5 stars

I have not received my order that was…

I have not received my order that was paid and sent more than a month ago. I have not received the replacement or refund. No help from customer service.
On top of the the color did not cover my roots. eSalon offered to send free order with improved color which never arrived.

April 22, 2020
Unprompted review
eSalon logo

Reply from eSalon

Vlatka K. - Thank you so much for sharing your feedback. We are so sorry to hear about this poor experience with our color and customer service. This is absolutely not typical of our product or company, and we take your feedback seriously. Please contact help@esalon.com for further assistance. We are always happy to help in any way we can.

Rated 3 out of 5 stars

Love my color

April 22, 2020
Unprompted review
eSalon logo

Reply from eSalon

Zenat Tingzon - Thanks so much for your feedback! We are so happy to hear that you are loving your customized eSalon color! Please feel free to reach out to help@esalon.com if you need any assistance in the future. We are excited to continue working with you!

Rated 5 out of 5 stars

I love it

I love it! Not only the color is amazing and gorgeous, it fades beautifully too! Love the kit that comes with, so I don´t need to worry about the tools to color my hair. Best value and quality!!

April 22, 2020
Unprompted review
Rated 5 out of 5 stars

Salon experience at home

Brillant product, my husband does the application, I'm not sure how I would get on doing it myself. Colour is good and any tweaks I've requested have been made to my satisfaction. The Glaze really made the colour and natural highlights standout. It does cover my grey really well. All in all a salon experience at home.

April 22, 2020
Unprompted review
Rated 5 out of 5 stars

The product is great

The product is great. Always possible to get a good service and make changes very easilly! You send out a question before each delivery so I can change the colour or anything else if I want to and I know that the package is soon on the way!

April 22, 2020
Unprompted review

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