Had a few problems with postage to Portugal e salon team quickly reacted and sorted the problem out The helpful advice was very helpful 5 star plus
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Great products, fantastic offers, complete with Step by Step Instructions, what more could a girl ask and the cost is much lower that going the hair dressers. The colour match works great and c... See more
My recent order seemed like a new formula. eSalon is always an excellent color treatment, however, the very strong ammonia-like smell is overwhelming at times. Especially when one should fill the b... See more
Coming up to #4 order. Absolutely superb. Colourist worked so well to adjust colour and it actually lasts longer than a salon colour. Great grey coverage. So easy adjust colour and shipping freq... See more
Company details
Written by the company
At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colourists at our Los Angeles Headquarters and UK facility, our award-winning custom hair colour takes into account your unique needs to create your colour, your way. Similar to the salon experience, each bottle of hair colour starts with a consultation. By taking our quiz, our licensed colourists get to know you and your colour goals before crafting a completely customised hair dye, made-to-order just for you. From the name on the bottle to the personalised instructions, we’re revolutionising at-home hair colour and taking things to the next level by giving you access to a personal colourist at every step along your colour journey. Whether you want to adjust your shade (our patented customisation technology can adjust your hair colour down to a ¼ of a shade) or want to learn how to get the best grey hair coverage, our professional colourists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colours and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. In addition to our custom Colour Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative colour care (like toning treatments and at-home highlighting kits). Connect with a colourist today and start crafting your unique shade.
Contact info
1910 E. Maple Avenue, 90245, El Segundo, United States
- esalon.eu.com
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Great, but attention to certain details
Well, everything worked great, both with the first color ordered and the adjustement I've asked for. There was only one problem: the color stained the bathtub enamel on the spots I couldn't clean instantly when I washed my hair.
Love it
Love it, only thing I don't like and don't use is the vaseline to put around hair line! That seems to get in my hair and give a really rough horrible texture to my hair! Other than that, easy to use!
The Best!
Best colors I have used (including top salon merch) and amazing customer service! I have been using them for three years and I'm happily recommending them with all my ❤️!
rare color matched perfectly
The color plus the ends refresher worked perfectly. My hair has a great, natural-looking, rare dark strawberry-blond color that I could never find in a drug store box and always turned out too artificial-looking from a salon.
I am so happy I have discover this way…
I am so happy I have discover this way of colour my hair. I really recommend it.
Thank you very much
Thank you very much, the Color is very naturaly and nice.
Other Colors make my itchy sometimes, but your Color not.
That s very good. Sorry about my english is not so good.
Since 4 years I’m happy with my colors…
Since 4 years I’m happy with my colors and the shampoo and conditioner from e-salon
A total disaster- not colour: COVID Management
A total disaster. My colour was supposed to be processed on 30 March, it was not shipped until 16 April and now... 24 April is lost! I have been a recurrent client since 2018 but the management of this crisis has been a total mess from the beginning. I can understand delays but this is beyond reasonable. I will cancel my subscription for sure and pray that one day my orders will be received

Reply from eSalon
Excellent color and service
Excellent color - highly personalized
I have been using the product for years and I still receive a lot of complements, even from my hair dresser.
The colors are adapted to your taste and hair, so they turn out the way you wish. -last but not least, easy to use.
My recent order seemed like a new…
My recent order seemed like a new formula. eSalon is always an excellent color treatment, however, the very strong ammonia-like smell is overwhelming at times. Especially when one should fill the bottle of unused formula, distribute throughout the hair and wait 5 minutes. Yes, I do use a well-ventilated room but when one's head is over the sink or in the shower, not a lot of ventilation there.
The color is consistently beautiful.
Now this mixture is really perfekt!
Now this mixture is really perfekt!
Thank you so much!
Brilliant!!!
I have not received my order that was…
I have not received my order that was paid and sent more than a month ago. I have not received the replacement or refund. No help from customer service.
On top of the the color did not cover my roots. eSalon offered to send free order with improved color which never arrived.

Reply from eSalon
the colour quality is professional
the colour quality is professional, excellent service, just took me a while to get around the procedure of home colouring, now i got the hang of it...
I love it
I love it! Not only the color is amazing and gorgeous, it fades beautifully too! Love the kit that comes with, so I don´t need to worry about the tools to color my hair. Best value and quality!!
It's the best home colour I have ever…
It's the best home colour I have ever used I love it xx
Salon experience at home
Brillant product, my husband does the application, I'm not sure how I would get on doing it myself. Colour is good and any tweaks I've requested have been made to my satisfaction. The Glaze really made the colour and natural highlights standout. It does cover my grey really well. All in all a salon experience at home.
Love my color
The product is great
The product is great. Always possible to get a good service and make changes very easilly! You send out a question before each delivery so I can change the colour or anything else if I want to and I know that the package is soon on the way!
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