Alice was pleasant but spoke too fast which coupled with her strong accent made it difficult to understand. We had to ask her to slow down several times. Unfortunately the confirmation emails did... See more
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Paid our holiday in full of £1500. 5 nights in Portugal 17th-22nd October 2024. We went on our family holiday. A further £686.65 payment was taken out of our account without our permission on... See more
Company replied
Kevin has been amazing arranging our holiday. He originally booked our holiday and found a great all inclusive deal at a four star hotel for the same price as the three star we was originally looking... See more
Alex was extremely patient also very understanding very helpful..Alex explained everything to us he was very knowledgable & made this an easy experience to book and left us feeling safe that everythin... See more
Company replied
Company details
Written by the company
Online Travel Agency
Contact info
1, Chapman house, TW13 4FB, London, United Kingdom
- 02035973445
- hello@escapefreaks.com
- escapefreaks.com
Alex the guy
Definitely would refer to friends!
Easy to get a hold of no matter the time and is helpful in every way
December 20, 2023
Unprompted review
Reply from Escapefreaks
Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that your experience with Escape Freaks was a positive one. Our team strives to be accessible and helpful around the clock, ensuring that our customers have a smooth and enjoyable experience.
We greatly appreciate your recommendation and hope that you'll think of us again for your future escapades! If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Escape Freaks :)
I spoke online at first and then over…
I spoke online at first and then over the phone to book deal. Sophia who I spoke with was so helpful and very patient with me. I asked so many questions and she answered all with excellent customer service. Very polite and great advice.
October 5, 2023
Unprompted review
Reply from Escapefreaks
Thank you for sharing your fantastic experience with Sophia! We're delighted to hear that she provided you with excellent customer service and was incredibly helpful and patient throughout your inquiries.
At Escape Freaks, we aim to ensure that every interaction is informative and pleasant, and it's great to know that Sophia's assistance made your booking process smooth and enjoyable.
Should you have any further questions or need assistance in the future, don't hesitate to reach out. We look forward to welcoming you for an unforgettable escape adventure!
Best regards,
Escape Freaks :)
Never again!!
I booked my holiday threw escape freaks a disaster from the very start took money off me for a room upgrade and what not we landed and every room was standard And hotel said no such thing as room upgrades and the place was a joke il never book with this company again or recommend..
September 22, 2023
Unprompted review
Kevin and Sophia are fantastic they…
Kevin and Sophia are fantastic they helped me book and with my queries. Great team
Ann
September 17, 2023
Unprompted review
Sophie was excellent
Sophie white was excellent, got me a great deal, very friendly and competent ,I would definitely use this company again and definitely book through Sophie , 10/10
September 9, 2023
Unprompted review
Michael was totally amazing would…
Michael was totally amazing would recommend him at any time , he went out of his way to sort our holiday
September 1, 2023
Unprompted review
My experience with this company was excellent
My experience with this company was really good.. Staff was very friendly, polite and helpful. My emails has been answered straight away without any problem. I was dealt by John, Kevin, and Ashley. There was another lady i can't remember her name i am sorry. Over all i am really happy with the service which the staff has provided.
Thank you so much for looking after the customer and the company definitely delivered the good customer service.
August 18, 2023
Unprompted review
✅ TURKEY WAS FANTASTIC THANKS TO THE GREAT TEAM
✅ TURKEY WAS FANTASTIC; All the team were very helpful and assisted us fully as needed with our booking, Transfers, Hotel and everything as the responded very quickly to our needs. 💚
Thank you Eric, Mark, Kevin Great team work. We had a great time in Turkey. It was amazing with definitely a 5 star for the team.😊
Thanks again all. Tamkin Riaz London
August 12, 2023
Unprompted review
Reply from Escapefreaks
Dear Tamkin Riaz,
Your enthusiastic feedback has us smiling from ear to ear! It's fantastic to know that your Turkish adventure was a hit, and our team's efforts, led by Eric, Mark, and Kevin, played a part in making it memorable.
From swift responses to seamless arrangements, we're thrilled we could exceed your expectations. Your 5-star rating shines as brightly as the experiences you enjoyed in Turkey.
As you reminisce about your amazing time, remember that we're here whenever wanderlust strikes again. Here's to more journeys together!
Warm regards,
Escape Freaks :)
It was a pleasure to deal with Kevin
It was a pleasure to deal with Kevin, he was both polite and extremely helpful, highly recommend. Thankyou for all your help
August 14, 2023
Unprompted review
Reply from Escapefreaks
Dear MRS W SPARKES
We're delighted to hear that Kevin left such a positive impression on you! Polite and helpful service is at the heart of our mission, and it's wonderful to know that Kevin exceeded your expectations.
Thank you for your kind words and for choosing us for your travel needs. If you ever plan another adventure, Kevin and the rest of our team will be here to assist you every step of the way.
Safe travels and warm regards,
Escape Freaks :)
Book with KEVIN the top man
Book with KEVIN the top man he was so patient with me to get us the prefect holiday for our family of 6. (2 adults 4 children)
I would highly recommend booking with this company KEVIN got us an amazing deal on a 5star hotel in turkey!
We are all so excited to go on our family holiday in 5weeks time (haven’t been away since covid happened)
Thanks again Kevin and we will definitely be back in touch to book another holiday with you again for next year! Definitely 5stars from me
August 14, 2023
Unprompted review
Reply from Escapefreaks
Dear Abbie,
Thank you for your enthusiastic feedback! We're thrilled that Kevin was able to curate the perfect family holiday for your party of 6. (2 adults, 4 children). His patience and dedication shine through in every step of the planning process.
We're equally excited that Kevin secured an amazing deal on a 5-star hotel in Turkey for you. It's heartwarming to hear that your upcoming family getaway is filling you with anticipation, especially after the long wait due to COVID.
Kevin is truly grateful for your kind words and 5-star rating. We're looking forward to helping you plan another unforgettable holiday next year. Feel free to reach out whenever you're ready for your next adventure!
Warm regards,
Escape Freaks :)
Very impressed
Very impressed, will definitely book again with Eric. He went above and beyond to insure i had a stress free holiday 5 stars
June 19, 2023
Unprompted review
Reply from Escapefreaks
Dear George Andrew Buckley,
We're thrilled to have made such a positive impact on your holiday experience! Eric from Escape Freaks is truly dedicated to ensuring stress-free and exceptional trips for our clients, and we're delighted that he exceeded your expectations. 😊
Your 5-star rating and kind words mean the world to us. Whenever you're ready for your next adventure, Eric and the rest of our Escape Freaks team will be here to assist you with the same dedication and enthusiasm.
Thank you for choosing Escape Freaks and sharing your feedback.
Best regards,
Escape Freaks :)
Kevin is a top man
Kevin is a top man, he sorted out everything for me
August 1, 2023
Unprompted review
Reply from Escapefreaks
That's great to hear! We're thrilled that Kevin provided top-notch service and sorted everything out for you. Our team takes pride in ensuring our customers have a seamless and enjoyable experience.
Thank you for choosing us, and we hope you have a fantastic time on your trip!
Ashley have has been amazing with…
Ashley have has been amazing with definitely a 5 star
July 28, 2023
Unprompted review
Reply from Escapefreaks
Thank you for your feedback! We're thrilled to hear that Ashley provided an amazing experience. If you need any more help, don't hesitate to reach out. Have a fantastic time!
Amazing customer service
Sydney was incredible. Managed to sort a very very last minute all inclusive holiday for the exact dates and airport I wanted :) will deffo be using again!
April 11, 2023
Unprompted review
Reply from Escapefreaks
Thank you for your wonderful feedback! We're delighted to hear that Sydney provided an exceptional service and successfully organized a last-minute, all-inclusive holiday based on your exact dates and preferred airport. We're looking forward to assisting you again in the future. Have a fantastic time on your holiday! 😊🏝️
Live chat and booking with Eric
I did live chat with Eric and he was very helpful with all information I asked. I then called him back to confirm the holiday and he was very professional and polite throughout. Took his time to make sure all details were correct and that I was happy with everything step of the process.
July 24, 2023
Unprompted review
Reply from Escapefreaks
Thank you for your kind feedback! We're glad to hear Eric was helpful and provided excellent service. If you have any more questions or need assistance, feel free to reach out. We look forward to serving you again in the future!
Best regards
Escape Freaks
Terrible customer service
Update
Received a phone call from customer service to advise if I removed or changed my review they would refund my upgrade costs. They wouldn't refund until this was completed. The gentle man I spoke to was going to email me within 10 minutes, I have never heard from him. I won't be changing or removing my review and as for you asking me to reach out to customer service I won't be doing that either. You should be providing great customer service.
Was very disappointed with the communication from this company when booking holiday. I was dealing with Ian. We paid an upgrade for our hotel and there is no way there was an upgrade given. I have emailed Ian since arriving back from our holiday and had NO response at all. WOULD NOT RECOMMEND AT ALL
June 24, 2023
Unprompted review
Reply from Escapefreaks
Dear Helen,
We apologize for the inconvenience you experienced with our communication and the hotel upgrade. We take your feedback seriously and are looking into the matter. We'll make sure to address this issue to improve our services. Please reach out to our customer support team at hello@escapefreaks.com and we'll be happy to assist you further.
Thank you for bringing this to our attention.
Best regards,
Escape Freaks
He went above an beyond to help with my…
Ian went above an beyond to help with my annoying booking. I was quite specific about things I was wanting.
July 7, 2023
Unprompted review
Reply from Escapefreaks
Thank you for your kind feedback! We're glad to hear that Ian provided exceptional assistance with your specific booking needs. If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!
Best regards
Escape Freaks
Stephen was very helpful from start to…
Stephen was very helpful from start to finish
June 30, 2023
Unprompted review
Reply from Escapefreaks
Thank you for your feedback! We're pleased to hear that Stephen provided helpful assistance throughout the process. If you need any further help or have more questions, don't hesitate to reach out. We're here for you!
Best regards
Escape Freaks
I was very please with the way ian had…
I was very please with the way ian had spoken to me on the phone he managed to get me a super holiday deal and had plenty of time for me and took great time to explain all to me thank you RAYMOND.
July 1, 2023
Unprompted review
Reply from Escapefreaks
Dear Raymond,
Thank you for your kind words! We're thrilled to hear that Ian provided excellent service during your phone call and helped secure a fantastic holiday deal for you. We take pride in our team's dedication to ensuring customer satisfaction and are delighted that you had a positive experience.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help you have a memorable holiday experience.
Thank you once again for your feedback, and we look forward to serving you in the future.
Best regards,
Escape Freaks
Good experience with ian
Ian - thankyou very much 5 star experience very well mannered person and did all to help us get the holiday of a life time we can not wait thankyou very much Ian X
June 30, 2023
Unprompted review
Reply from Escapefreaks
Dear Kourtney,
Thank you so much for your lovely feedback! We're thrilled to hear that Ian provided you with a 5-star experience and was well-mannered throughout. We're glad we could assist you in getting the holiday of a lifetime. If you have any more questions or need further help, don't hesitate to reach out.
Thank you once again, and have a fantastic trip!
Best regards,
Escape Freaks
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