I stopped by Jacuzzi Nottingham to check out my future hot tub and was pleased with the service. Chris, the manager, was both well-informed and supportive, helping me make a quick purchasing decision.... See more
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Review summary
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I visited Jacuzzi Nottingham to view my tub prior to purchase. Service here was good. Chris, the Store Manager, was knowledgeable and helpful and my decision to purchase was soon made. Delivery was... See more
Excellent service First time we have had a full service and the two engineers were on time, communicative, friendly and professional They worked the entire time they were here and attended earlier... See more
Bought a hot tub a few years ago now and they were very good at helping me pick the right one , was fitted promptly and have had no issues ever since , if I need anything I just have to call in the sh... See more
Company details
Written by the company
At Escape Hot Tubs, we pride ourselves on being more than just a hot tub and swim spa retailer – we are your trusted partner in creating the ultimate outdoor living experience. With years of experience in the industry, we combine expert knowledge, premium products, and exceptional customer service to ensure every customer enjoys a seamless journey from purchase to relaxation. Whether you’re looking for a luxury Platinum Spas hot tub, a state-of-the-art Jacuzzi® swim spa, or accessories to enhance your outdoor wellness space, we provide a carefully curated range of products designed for quality, durability, and ease of use. Our team is passionate about helping families, first-time spa owners, and seasoned spa enthusiasts find the perfect solution tailored to their lifestyle and space. What sets us apart is our dedication to service. From the moment you enquire, our knowledgeable staff guide you through product selection, financing options, and delivery planning. Our trained engineers handle delivery and installation with precision, including electrical setup, filling, and full commissioning, so you can start enjoying your spa immediately without any hassle. We also offer ongoing support and maintenance advice, helping you keep your spa performing at its best for years to come. Customer satisfaction is at the heart of everything we do. We go above and beyond to provide transparent communication, reliable service, and honest advice – whether it’s recommending the right model, explaining our extended warranty plans like the All-in-1 Plan, or assisting with routine maintenance. Our goal is to make owning a spa as simple, enjoyable, and rewarding as possible. At Escape Hot Tubs, we don’t just sell hot tubs – we create spaces for relaxation, family bonding, and stress-free enjoyment. Every product is backed by quality, and every customer is treated like a valued member of our community. Experience the difference with Escape Hot Tubs – where expertise meets comfort, and luxury becomes part of your everyday life.
Contact info
Unit 15 & 16 Spinella Road, S80 3GP, Worksop, United Kingdom
- 01909 319009
- sales@escapehottubs.co.uk
- escapehottubs.co.uk
4.7
Excellent
369 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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excellent service would use again
November 22, 2022
Faulty hot tub - Rubbish customer service AVOID!!
Faulty hot tub - 2nd time the plug has now melted where the fuse is. Escape hot tubs refusing to help and accept responsibility. Correct 13amp socket fitted on advice of Escape Hot tubs they are now claiming that's the issue, and changing their mind with what they are saying each email I receive. I have had 3 separate independent electricians come and tell me the same thing that its the plug and the tub is pulling too much power but yet they are trying to charge me for a call out and parts even though its under warranty and less than 6 months for them to lie to my face and say its the socket. I wanted it safety checking with all this in mind. I'm not one to leave a review but I have had no choice this time, tried to sort out but company refused. AVOID!
December 20, 2022
Unprompted review
Reply from Escape Hot Tubs
Hi Gemma, i'm sorry you've felt the need to leave this review in less than 48 hours after your request for assistance.
We've tried to be as informative and as helpful as possible in the explanation that the circuit you currently have your hot tub running off isn't dedicated and therefore could deem to be unfit for purpose.
Your hot tub will draw a maximum of 10.2A when in operation (2kW heater on/two-speed pump on low - circulation).
The documents we issued to you upon your request to buy goods from us stated that the hot tubs supply must be dedicated and come directly from the main fuse board and must not be shared with any other socket(s). (This can cause an overload on the circuit when other appliances are in use and the total circuit draws more than is available to it via the breaker in the main distribution board).
Upon our visit, it was found that the circuit was in fact shared and spurred off a socket from your living room. It was verbally agreed with your partner on our visit that it would be changed to meet the requirements set out in our initial documents supplied and your hot tub guarantee.
We've requested the information of the 3 electricians you have used to get the exact details of the circuit you have installed, as you believe the circuit is in fact dedicated although it was found not to be on our visit. We also recommended on our initial visit that the outdoor socket you had already installed shouldn't ideally be situated so close to the ground (100mm) and should ideally be 500mm or higher to avoid the dangers of flooding etc.
Because of the evidence provided to us and from our initial visit, unfortunately your claim doesn't fall under what's covered by your guarantee and an initial charge is required for us to attend.
If the hot tub was deemed to be faulty on our attendance, we would of course refund the initial call-out fee, in full, and carry out any work that falls under the manufacture's guarantee.
We really want to help get this rectified for you Gemma, if you can call the office on 01909 319009, we can still squeeze you in for a visit before Christmas.
Best regards,
Ryan
Hot tub installation
Had my hot tub installed last week and was very pleased with the professionalism of the work, escape hot tubs, and the politeness of their employees
December 2, 2022
Unprompted review
Outstanding
Very happy with our hot tub and outstanding service from Escape Hot Tubs. Matt came to install and the process was very easy, even helping me set up the hose 🤣 There was a slight noise issue, and Matt returned quickly to deal with it. Credit also to Sue who got us all booked in and everything went smoothly. We absolutely love it and are so happy!
November 17, 2022
Unprompted review
Helpful from start to installation
Helpful from start to installation. Worked around my timelines. No pressure. Explained everything in layman’s terms and made the whole experience easy. I’ll be in for supplies soon Thankyou
November 3, 2022
Unprompted review
Great service from start to finish
Great service from start to finish. Very helpful showroom staff, dealing with all my questions, messages and emails in a very professional manner and in quick time. On the delivery Matt and Carl were excellent, very helpful and made the installation quick and simple. I would definitely use again or recommend to anyone. Excellent service.
October 11, 2022
Unprompted review
Thankyou the excellent service…
Thankyou the excellent service throughout. From ordering to fitting it's been a pleasure to start my hot tub experience with Escape Hot Tubs. All fitted in the day. Thankyou Sue and all the guys there for their excellent work.
October 7, 2022
Unprompted review
2nd year service done today
2nd year service done today . Excellent service and advice given
October 14, 2022
Unprompted review
Top class service and after care!!
We are so pleased that we purchased our tub from Escape and would recommend them to anyone! From the minute we walked into the store we felt at ease. There was no pressure, we was able to take our time, able to sit in different tubs to see which suited us best - all whilst feeling we could ask endless questions answered by the lovely Sue that works there. Sue and Chris were so helpful and nothing was too much. The tub is outstanding and we are so happy with our purchase. Delivery was super quick, our property was respected and the gent who delivered and set up with Chris was brilliant. Even weeks after delivery we are able to message Escape with any questions/uncertainties which we have regarding chemicals and running the tub. Overall brilliant company and super happy customers. Thank you!
September 30, 2022
Unprompted review
Yearly service
Matt came to service our hot tub today. Thoroughly explained everything he was doing and the speed at which he did was fantastic. Thanks Matt for doing such a good job!
September 7, 2022
Unprompted review
Matt did a fantastic Service on my hot…
Matt did a fantastic Service on my hot tub today was very polite and didn’t even take a cup of tea off me, thanks escape Hot tubs x
August 31, 2022
Unprompted review
Very helpful from start to finish.
Escape hot tubs were very helpful throughout everything including what was required for installation. The installation was easy and they explained everything. Also the after sales was good as they made sure everything was to our liking and if we needed any further help to just ring
August 19, 2022
Unprompted review
Cannot Fault Escape Hot Tubs
Had our Hot Tub for just under a year and our first service to maintain the warranty was carried out today.
In addition to the service, we opted to also have the Kingspan insulation added.
The work was all carried out by Matt who was both professional and friendly.
The tub looks great and hopefully will be back up to temp for a little dip tonight.
August 5, 2022
Unprompted review
Hot tub service
Carl came to service our hot tub for the first time, very friendly and helpful and a nice clean hot tub! Thanks!
July 21, 2022
Unprompted review
Absolute Perfection
On one of the hottest days of the year 2022, the team from Escape Hot Tubs completed our installation today to absolute perfection. From order to delivery in three days..
What more is there to say!
July 19, 2022
Unprompted review
Karl came to do repairs
Karl came to do repairs. Very accommodating, hoping to be able to use the tub in thr next 48 hours or so.
July 4, 2022
Unprompted review
Great seller
Great seller, I did have an issue which was rectified quickly. I will use again.
June 30, 2022
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