I stopped by Jacuzzi Nottingham to check out my future hot tub and was pleased with the service. Chris, the manager, was both well-informed and supportive, helping me make a quick purchasing decision.... See more
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Review summary
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I visited Jacuzzi Nottingham to view my tub prior to purchase. Service here was good. Chris, the Store Manager, was knowledgeable and helpful and my decision to purchase was soon made. Delivery was... See more
Excellent service First time we have had a full service and the two engineers were on time, communicative, friendly and professional They worked the entire time they were here and attended earlier... See more
Bought a hot tub a few years ago now and they were very good at helping me pick the right one , was fitted promptly and have had no issues ever since , if I need anything I just have to call in the sh... See more
Company details
Written by the company
At Escape Hot Tubs, we pride ourselves on being more than just a hot tub and swim spa retailer – we are your trusted partner in creating the ultimate outdoor living experience. With years of experience in the industry, we combine expert knowledge, premium products, and exceptional customer service to ensure every customer enjoys a seamless journey from purchase to relaxation. Whether you’re looking for a luxury Platinum Spas hot tub, a state-of-the-art Jacuzzi® swim spa, or accessories to enhance your outdoor wellness space, we provide a carefully curated range of products designed for quality, durability, and ease of use. Our team is passionate about helping families, first-time spa owners, and seasoned spa enthusiasts find the perfect solution tailored to their lifestyle and space. What sets us apart is our dedication to service. From the moment you enquire, our knowledgeable staff guide you through product selection, financing options, and delivery planning. Our trained engineers handle delivery and installation with precision, including electrical setup, filling, and full commissioning, so you can start enjoying your spa immediately without any hassle. We also offer ongoing support and maintenance advice, helping you keep your spa performing at its best for years to come. Customer satisfaction is at the heart of everything we do. We go above and beyond to provide transparent communication, reliable service, and honest advice – whether it’s recommending the right model, explaining our extended warranty plans like the All-in-1 Plan, or assisting with routine maintenance. Our goal is to make owning a spa as simple, enjoyable, and rewarding as possible. At Escape Hot Tubs, we don’t just sell hot tubs – we create spaces for relaxation, family bonding, and stress-free enjoyment. Every product is backed by quality, and every customer is treated like a valued member of our community. Experience the difference with Escape Hot Tubs – where expertise meets comfort, and luxury becomes part of your everyday life.
Contact info
Unit 15 & 16 Spinella Road, S80 3GP, Worksop, United Kingdom
- 01909 319009
- sales@escapehottubs.co.uk
- escapehottubs.co.uk
4.7
Excellent
369 reviews
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Replied to 66% of negative reviews
Typically replies within 24 hours
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Professional and Personable
Have used Escape for a few bits since we moved to the area last year and they've always been cordial and honest, never tried to oversell or push any additional products unnecessarily. Really polite and very professional.
May 4, 2023
Hot tub service
I was booked in for my first hot tub service, I was kept up to date with when they would arrive, the engineer was professional and polite - excellent service
May 8, 2023
Hot tub spares
Very helpful part ordered and invoiced promptly. Ring you when parts arrived. Very pleased with service
April 28, 2023
No matter the circumstances the team…
No matter the circumstances the team are always there to help, great experience.
April 25, 2023
Always helpful whenever you contact
Always helpful whenever you contact. The service engineer was very polite.
April 12, 2023
Thank you Escape Hot Tubs
Thank you Escape Hot Tubs, already seeing a difference in cost of running on my energy provider app. I would highly recommend your company & service to any hot tub owners. Your engineers were fantastic, Sue was lovely & nothing was too much trouble.
#escapehottubs
April 20, 2023
Fantastic service and quick delivery
Fantastic service and quick delivery. Didn’t have my item in stock but sent the upgraded version FOC. Customer service at its best.
April 26, 2023
Brilliant service and worked through…
Brilliant service and worked through the pouring rain.
April 12, 2023
Very knowledgeable sales team
Very knowledgeable sales team, no questions left unanswered, always on hand for info and advice. No pressure salespeople when looking at product. Great installation team. Clearly well trained and polite guys. A real pleasure dealing with this company.
April 17, 2023
Escape hot tubs provide total satisfaction form start to finish
We thoroughly enjoy our hot tub. Form initial purchase everyone bar none was fully focussed on our total satisfaction with our hot tub.
Just had our 12 month service and agin. Brilliant.
Keep it up. What a great business to deal with and one that we would recommend.
March 29, 2023
Brilliant people nothing to much always…
Brilliant people nothing to much always do a good job
March 20, 2023
This is the second time they have…
This is the second time they have serviced my hottub now and both times they did a great job would recommend
March 14, 2023
Excellent friendly efficient service
March 16, 2023
Heat pump fitted.
Heat pump fitted.Great Service from start to finish, shout out to the install guys arrived on time did a great job, I Would definatley recommend this company.
Thank you all at Escape hot tubs
March 23, 2023
Guys were amazing
Guys were amazing, Chris and Ryan kept us updated prior to the visit. They had a slightly later start but informed us well in advanced. Serviced the tub as per previous years, installed the insulation that looks so simple on paper but watching the effort required I would not recommend trying yourself. The difference on one night was massive. Temperature drop of only 3 degrees when the outside temperature was down at 5 or below. Normally it was be closer to a 10 degree drop. Then proceeded to install the ASHP. Explained how it all worked and interacted with our tub. The whole job was a long days work. But when the evening drew in they finished the job and left the garden cleaner than they started. It was a pleasure to watch them work and chat to them during the day.
March 21, 2023
Unprompted review
Great communication from sue and the…
Great communication from sue and the team arrived on time great service to the hot tub well done guys
March 3, 2023
Excellent company
A couple of years ago I bought a tub from these guys and recently had a ASHP fitted by them…. From start to finish they were brilliant, very knowledgeable and extremely efficient. From the guys in the office to the installation team everyone worked above and beyond….. I have no issue in recommending this company to anyone, you will be in good hands.
January 31, 2023
Unprompted review
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