eShores Reviews 793

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly approach, making the booking process smooth and enjoyable. Many highlight the exceptional service, noting that everything from flights, hotels, and transfers to complex itineraries is perfectly arranged and goes smoothly. Reviewers appreciate the tailor-made holidays, with staff providing excellent advice, selecting ideal locations, and ensuring all arrangements are seamless, even during unforeseen circumstances. However, some customers were dissatisfied with the service, citing a lack of communication and effort when inquiring about new trips, which led them to book with other companies.

What people talk about most

Holidays

Customers had positive experiences with holidays, with many reviewers expressing satisfaction with the... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Consumers find service to be positive, with many reviewers expressing high satisfaction with the overall... See more

Location

Reviewers mention positive feedback about location, consistently praising the selection and positioning of... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the ease and smoothness it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well eShores have done it again. Our second time booking with them and yet another outstanding holiday Travelling through China via the bullet train then onto Hong Kong Hotels perfect, b... See more

Company replied

Rated 5 out of 5 stars

Just back from the most fantastic 2 weeks in Costa Rica arranged by Andy. Caribbean side, low highlands, mountains, surf town on the Pacific and then Drake Bay on the Osa peninsular which is one of th... See more

Company replied

Rated 5 out of 5 stars

We had a great time exploring three beautiful cities, Budapest, Vienna and Prague, partly due to the locations and quality of Eshores selected hotels. We did not waste a minute, resulting in being abl... See more

Company replied

Rated 5 out of 5 stars

I have Just got back from a 15night holiday to Thailand booked by Andy. 6 ladies of a certain age & we had a fabulous time. At the booking stage nothing was too much trouble, Andy was extremely patien... See more

Company replied


Company details

  1. Travel & Vacation

Information provided by various external sources

eShores specialise in luxury tailor-made and multi centre holidays. Any destination and itinerary possible - best prices guaranteed!


Contact info

  • Manchester Road 818, OL11 3AW, Rochdale, United Kingdom

  • eshores.co.uk

5.0

Excellent

TrustScore 5 out of 5

793 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Andalucia tour

We did the Andalucia tour, with extra nights in some stops. Excellently tailor-made by Emily, all the 'bits' worked perfectly from the transfers, great hotels in good locations, train connections. Hat tip to the admin team too for efficient and helpful service.

August 2, 2025
Unprompted review
eShores logo

Reply from eShores

Hi Gillian, thank you for your kind review. We're pleased you had a great time in Spain and were pleased with the work Emily and the admin team did. The eShores Team

Rated 5 out of 5 stars

Canada Multi Centre

We booked a multi centre holiday in Canada via eshores . Our personal agent Andy prepared a trip with all we requested to do while in Canada. Nothing too much trouble. He was friendly, efficient in organising multiple flights, hire car, train and all hotels. Would definitely recommend both Andy and eshores to book with.

May 10, 2025
eShores logo

Reply from eShores

Hi Yvonne, thank you for your review and your recommendation. We're pleased you were so happy with Andy. The eShores Team

Rated 5 out of 5 stars

Fantastic South Afican Holiday

Just returned from a great South African Holiday, Cape Town 3 nights, Pilannesberg Safari 3 nights and a week in Zanzibar. Big thanks to Chris again, his knowledge helped organise and plan this vacation. This is the second long haul holiday he has booked for us .Each holiday has been faultless even though we changed the itinerary to suit. The safari he recommended on this trip, Ivory Tree in Pilanesberg was 5 star and made the holiday, another tick off the bucket list. Eshores customer service is first class. I recommended this company to my daughter and is now presently on holiday on a Canadian Fly Drive with Eshores, and is thoroughly enjoying it. Based on previous experience Chris has now helped us plan and book a trip to Australia, Hong Kong & Dubai for next February, can’t wait. All our trips are good value, we would have no hesitation in recommending Eshores for future holidays.

July 4, 2025
Unprompted review
eShores logo

Reply from eShores

Hi Colin, thank you for your review and sharing your experience, it's great to hear how pleased you've been with your experiences booking with us. We're pleased you enjoyed Africa so much and can't wait to hear about your Australia adventure. Thanks again for your kind words about us and Chris. The eShores Team

Rated 5 out of 5 stars

Second time we have used Eshores

Second time we have used Michelle to plan our holiday, this time in Croatia. Had a great time and it all worked smoothly with everything going like clockwork as we traveled to 3 locations in croatia via taxi/ferry/plane and by foot. Great experience and we would use again.

August 9, 2025
Unprompted review
eShores logo

Reply from eShores

Thanks for your review Chris, it's great to hear you enjoyed Croatia and were pleased with the service Michelle provided. We'll look forward to helping you with holiday number 3. Thanks again, the eShores Team

Rated 5 out of 5 stars

Claire helped to identify suitable…

Claire helped to identify suitable hotels for a Greek island hopping holiday. Booking and making payments was easy and well organised along with all the necessary paperwork. The holiday went as planned and I hope to use eShores again for future holidays. Thankyou.

July 29, 2025
Unprompted review
eShores logo

Reply from eShores

Thank you for your review. We're pleased you had a good experience booking with Claire and that you had a great time in Greece. We look forward to helping with your next holiday. The eShores Team

Rated 5 out of 5 stars

Couldn’t recommend enough

Couldn’t recommend enough! From the get go organising this holiday was so easy. We were looking to visit Vietnam and Thailand but as it was our first time visting Vietnam Emily recommended just visiting there as there was so much to see.. she wasn’t wrong! Everything went as smoothly as it could- flights, hotels, transfers and our gorgeous Halong Bay cruise were all booked and sorted by eShores. The day before each flight/ transfer etc we received a text from the company in Vietnam and they picked us up without any issue. Vietnam itself was beautiful! We stayed in 4 different places- Ho Chi Minh, Hoi An (a must see!!), Hue, and Hanoi (we spent one night on the Halong Bay cruise here). We visited so many beautiful places and the fact that eShores had done all of the hard work for us just made it so easy and enjoyable. I also liked the fact you receive a well organised pack with all of your hotels, transfers, flight info etc so can carry that with you as well as having it online. We can’t wait to book our next holiday with Emily!

July 20, 2025
Unprompted review
eShores logo

Reply from eShores

Hi there. thank you so much for your kind review. We're so pleased you had such a great time in Vietnam and was happy with Emily's guidance. We can't wait to help send you on your next adventure. The eShores Team

Rated 5 out of 5 stars

Great company, would definitely recommend.

Michelle was very accommodating, advising us and changing and tailoring our Thailand holiday to suit our needs. She gave us options for hotels and communicated with us promptly. The holiday was fantastic and all flights, transfers and hotels were perfect. Would definitely use e shores again and recommend to others.

August 6, 2025
Unprompted review
eShores logo

Reply from eShores

Hi Jenc, thank you for your review and lovely comments. We're pleased you had experience dealing with Michelle and that you had a fantastic time in Thailand. We'll look forward to helping arrange your next holiday. The eShores Team

Rated 5 out of 5 stars

Fabulous Greet trip

Nick was so helpful in planning
Our agenda and the hotels he suggested we went for and they were all fabulous. I kept having to change things with the dates we were going and how many people and he was so efficient and helpful answering my questions
And giving me options. Everything on our Greek trip to Athens, Mykonos and Santorini went perfectly, from the flights to the transfers, boat journeys and hotels. Will definitely use e shores again. 5 stars.

July 17, 2025
Unprompted review
eShores logo

Reply from eShores

Hi Lisa, thank you for your kind review. We're pleased you found Nick so helpful, and that you had a great trip island hopping in Greece. We'll look forward to helping you with your next adventure. The eShores Team

Rated 5 out of 5 stars

Indonesia and Singapore

Andy at eShores arranged a trip for my family to Indonesia with a visit to Singapore bolted on at the end. The accommodation booked was superb, the transfers seamless and the destinations wonderful. The holiday was relaxing, exciting and memorable on so many levels. Lombok and Singapore were incredible and the people genuinely helpful and friendly. This was also the case in Bali, however, if you travel around Bali you will be aware of the challenges it is having with over-tourism, litter and traffic. Mopeds zip and nip between each other and other vehicles like bats with a nonchalance that would make the chaotic buzzing of the Vespas of Italy look like a well choreographed military parade. Once you accepted that the drivers all seemed to know their parts in this crazy dance, it became more bearable. We never saw any rage. Don’t let this put you off. It is still very much worth a visit to this beautiful island which has breathtaking scenery and a wonderful people. Singapore is jaw-droppingly impressive. Its cleanliness and incredible structures are well documented but yet this apparent utopia still exceeds one’s expectations. Our only complaint was that we needed more time to explore this great city state. All of my family want to return to Indonesia and Singapore. When we do, I will certainly be contacting Andy at eShores.

July 16, 2025
Unprompted review
eShores logo

Reply from eShores

Hi Julian, thank you for taking the time to share your feedback and all your kind comments, it's genuinely appreciated. We're pleased you had a great time in Indonesia and Singapore and hope we can help with your next adventure :-) Thank you, the eShores Team

Rated 5 out of 5 stars

A great experience

We booked a multi location Italian holiday. Michelle tailored everything perfectly to our needs and expectations. I was particularly pleased with the hotels as their locations were so convenient. Furthermore, I wouldn’t have considered the opera without her recommendation and it turned out to be the highlight of the week! Finally, the itinerary she put together worked brilliantly and is something I would have definitely struggled to do on my own … and it would have taken me hours!

August 4, 2025
Unprompted review
eShores logo

Reply from eShores

Hi Carol, thank you for your review and kind comments about Michelle and your experience. We're pleased you enjoyed your Italy holiday and hope we can help you again in the future. The eShores Team

Rated 5 out of 5 stars

Excellent service throughout

From first contact to get a quote until checking in with us after our holiday Andy has been fantastic! I can’t recommend them enough. Great service throughout and very reasonable prices.
Will definitely use again 👍thank you!

July 3, 2025
Unprompted review
eShores logo

Reply from eShores

Thank you for your kind review. We're pleased you found Andy so helpful, and will look forward to helping you with your next holiday. The eShores Team

Rated 5 out of 5 stars

Great company

I had the pleasure of dealing with  Chris who was organising a four destination holiday for my son and friend. Chris was knowledgeable and even when I changed destinations and hotels on a number of occassions he was very accomodating, professional and patient. 100% recommend using this company.The holiday was a hit and at a very reasonable price.

June 29, 2025
Unprompted review
eShores logo

Reply from eShores

Good morning. Thank you for your kind review. We're pleased you had a great time and were happy with the support you received from Chris. We hope we can help you with your next adventure. The eShores Team

Rated 5 out of 5 stars

Confident booking!

We have just booked a multi centre holiday to Seville, Cordoba, Granada and Malaga via eshores . Our personal agent Anna got back to us really quickly with 2 lots of quotes and then straight back to us again when we asked if we could alter the dates a little. She was friendly, amazingly efficient and organised the holiday plus our Ryanair flight seats and advice for visiting the Alhambra Palace.
This has actually been our best booking experience and we would recommend both Anna and eshores and would certainly book with them again.

July 31, 2025
Unprompted review
eShores logo

Reply from eShores

Hi Jacqui, thank you for taking the time to submit a review and your kind words about Anna. We're pleased you were so happy with your experience. The eShores Team

Rated 5 out of 5 stars

Highly recommended & knowledgeable travel agent

Our holiday to Singapore and Bali was organized really well for us with transfers included. The hotels were great & everything went to plan. I am glad I booked with Eshores. I can recommend using Eshores if you want a stress free holiday because all the transport details will be taken care of.

July 6, 2025
Unprompted review
eShores logo

Reply from eShores

Hi Cat, thanks for your lovely review, we're pleased we were able to help and that you had a great time in Bali. We hope we can help with your next adventure. The eShores Team

Rated 5 out of 5 stars

It was Kadie from the planning to all…

It was Kadie from the planning to all the help with visas and her patient and kind words without kadie our holiday would not have happened
Thank you so so much for all you have done for us
We really appreciate all you do when we book with e/shores we know we can get everything we want
We are sorry this review is late

June 21, 2025
Unprompted review
eShores logo

Reply from eShores

Hi Gerald, thank you so much for your review and all your kind words about Kadie and your experience booking with us, it's genuinely appreciate. The eShores Team

Rated 5 out of 5 stars

Eshores who go that extra mile.

One big thank you.
This is our sixth holiday over the years with eshores and their prices are very competitive. We can’t recommend them enough and have had several friends who with our recommendations have also had great holidays from them. The staff we have dealt with have been excellent. Gavin was the first sales person who we contacted over 13 years ago and is now Company Director and has always listen to what we would like, then made suggestions to make our holiday even better. The company goes above and beyond to make sure everything runs smoothly from start to finish. We have just come back from a South African safari then Zanzibar all inclusive for two weeks as a celebration for our 50th wedding anniversary, Gavin added a note onto our booking and we were upgraded in the accommodation, which made it even more special.
We will continue to call them first for our next long haul holiday.

June 18, 2025
Unprompted review
eShores logo

Reply from eShores

Hi Marjorie, thank you for taking the time to share your feedback and all your kind words. We're pleased you've had many happy holidays with us and Gavin has been looking after you for so many years. It's also great to hear you had such an amazing time in Africa. Thanks again for your review and we look forward to helping you with your next adventure. The eShores Team

Rated 5 out of 5 stars

Amazing Holiday - Yet again

Just back from our second trip booked through EShores. Visited Las Vegas, Hawaii and San Francisco, it was the most fantastic trip.

I can’t fault the service provided by Andy at EShores, the most helpful and patient person. His hotel choices and all other arrangements were yet again superb.

We will most certainly be booking through them again in 2026.

July 6, 2025
Unprompted review
eShores logo

Reply from eShores

Hi Alison, thank you for your kind review and we're pleased you were so happy with the work Andy did and had a great time in the USA. We'll look forward to helping you with your 2026 holiday. The eShores Team

Rated 5 out of 5 stars

I have been on holiday many times with…

I have been on holiday many times with Eshores and they have got it right every single time. It is so easy to use you just tell them where you want to go. They sort it all out for you for the price that you want and high Presto it’s done.

July 3, 2025
Unprompted review
eShores logo

Reply from eShores

Hi Mrs Blake, thank you for your kind comments, its really appreciated and we're pleased to here we've been able to help so many time :-) The eShores Team

Rated 5 out of 5 stars

Brilliant holiday - highly recommend Eshores

We booked a relatively last minute holiday to Bali with Eshores and it was fantastic! Special shout out to Michelle who was knowledgeable on our destination and arranged everything quickly and efficiently. We stayed in 3 different places and required transport between locations - all bookings, pick-ups, transfers etc. worked seamlessly. We will be definitely using Eshores again and highly recommend. With busy lives, Michelle took all the stress and time hassle out of arranging a very memorable holiday. Thanks again!

June 19, 2025
Unprompted review
eShores logo

Reply from eShores

Hi Tiare, thank you for your kind review and compliments about the service Michelle provided. We're pleased to hear you had such a great time in Bali and hope we can help you again with your next holiday. The eShores Team

Rated 5 out of 5 stars

Thailand june25

From start to finish the service we received was so professional and extremely helpful.
This was our first long haul holiday to thailand and chris helped us throughout the process. Even down to the day of us travelling, our flight was delayed, and it was going to cause us to miss on going transfers etc I contacted chris at eshores and he made sure everything was amended without any stress for us at all. We can't recommend eshores enough.

June 18, 2025
Unprompted review
eShores logo

Reply from eShores

Hi Sara, thank you for your review. We're pleased you were so happy with the service provide by Chris and that you had a great holiday. We hope we can help you again in the future. The eShores Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look