eSIM.me Reviews 361

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

What a most frustrating waste of time. Paid and downloaded 3 profiles from different suppliers. None of the worked. On the final attempt the card seemed to install could be configured for the data an... See more

Company replied

Rated 5 out of 5 stars

I was somewhat sceptical as I had an Android phone and wasn't sure if it would really work. However I persisted and downloaded the app and entered details of my phone model and make etc and found it... See more

Company replied

Rated 1 out of 5 stars

Product did not perform as expected in fact couldn't get it to work even after calling support. Support staff was rude and condescending. Good idea for double sim phone but ultimately was more expensi... See more

Company replied

Rated 1 out of 5 stars

Very disappointed – No support since May > I purchased an esim.me card and initially it worked fine. But since May, my eSIM profiles have disappeared, and I can no longer recover the... See more

Company details

  1. Telecommunications Service Provider

Written by the company

Meet the Card that delivers eSIM to your smartphone. Download & Manage eSIM profiles Store up to 15 eSIM profiles per eSIM.me Card on your smartphone and use them instantly on any device with a SIM card slot. Upgrade your Device with eSIM.me It's as easy as inserting a SIM Card. Provide new capabilities to your smartphone Combine the advantages of eSIM technology with the flexibility of the removable eSIM.me card


Contact info

2.9

Average

TrustScore 3 out of 5

361 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great product and service support

Great product and service support. It worked perfectly on my Samsung A23 5G and Samsung A20e. Very useful when travelling.

May 8, 2023
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Reply from eSIM.me

Thank you very much!

It is our pleasure to help customers to benefit from the advantages of eSIM, by upgrading their existing devices :)

Rated 4 out of 5 stars

It works for my phone although…

It works for my phone although sometimes take a long time to start or required to restart the app.

April 30, 2023
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Reply from eSIM.me

We are constantly working on improving our service.

The SIM card slot is slow and sensitive. Nowadays the users are used to fast and responsive APPs, which is not in line of the SIM Slots attributes.

Some handset manufacturers only read the SIM slot information only on boot or when the SIM tray is inserted and require a reboot of the phone.

Rated 4 out of 5 stars

Good product and customer service

I would say that my experience with esim.me is generally good.
I downloaded the APP and did the compatibility test with positive results.
I received the product on time.
When downloading the first esim I needed the support of customer service who guided me through the installation without any problems.
Recommended product.

May 8, 2023
Unprompted review
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Reply from eSIM.me

Welcome :)

Rated 1 out of 5 stars

Works terrible

December 4, 2022
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Reply from eSIM.me

No review is useless.

Even a 1* review consisting of 2 words can be helpful.

"Works", even if it works terrible.

Our mission was to enable eSIM functionality on your existing device and that mission was successfully accomplished :)

Rated 5 out of 5 stars

Nice Product

This product is very useful for phones that do not support E-SIM.

May 5, 2023
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Reply from eSIM.me

Yes, it is :) Thank you very much for your feedback!

Rated 2 out of 5 stars

The sim is working, but the app doesn't

The sim is working, but the app is not. Can't recognize eSim anymore and it is not useful for the purpose it should be used for, can't load new number. On forums it said that I need to reset phone to factory settings. And it is not very convenient thing to do so I could use eSim. So in the end it is just regular Sim for me.

April 27, 2023
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Reply from eSIM.me

Thank you for sharing your experience with eSIM.me

With the eSIM.me Card, we provide the storage for eSIM profile from any mobile operator that follows the eSIM standard.
Some providers create APPs that they use to manage their eSIM profiles that grant those APPs privileges on the one hand, but on the other exclude / block other APPs from accessing.
As a result, the eSIM.me APP is blocked from accessing the eSIM.me Card :(
We are already in contact with such eSIM profile providers to implement a solution.

Rated 4 out of 5 stars

Works well in my Samsung A5

Works well in my Samsung A5, A53 and S23. Took a couple of tries to get the APN correct, but support helped me out. Most esim providers don't want to sell me an esim while on my A53 because it's not esim compatible but if I order one on my computer they send me a QR code, and everything works from there.

So far I have used it with Airalo and Dent.

May 6, 2023
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Reply from eSIM.me

Thank you for sharing your experience of eSIM.me in the various devices.

This will be helpful for other users that assume that they cannot use eSIM profiles sold by resellers like DENT or airalo, only because those APPs report their devices as not eSIM compatible.

We would say that those devices may not (DENT/airalo)-APP-Compatible, but they are definitely eSIM-compatible :)


Rated 1 out of 5 stars

It did not work out of the box with…

It did not work out of the box with Motorola 5G One Plus. First data profile got locked up and then the eSim.me card was not recognized by the eSim.me app. Their support just said is was the profile providers problem and was very defensive. This is not ready for prime time given the variables that need to be aligned for this to work like a plug and play add-on to phones without embedded esim capability. It reminds me of when TCP/IP stacks were first distributed for Windows 3.1 computers.

March 24, 2023
Unprompted review
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Reply from eSIM.me

Hello,

In regards to your technical issue, we kindly ask you to update to the currently release eSIM.me APP. It does fix your problem.

Thank you for your patience,
Your eSIM.me Team

Rated 5 out of 5 stars

Very satisfied

After my purchase, I needed a bit of help and got very good guidance from the eSIM team. I followed their advice and my primary phone (Samsung Galaxy A51) is now working beautifully with the eSim-me card in place and an Airolo data package that I purchased and loaded in. I then took the Sim card that usually sits in my primary phone and placed it into my old phone so that I still have a functioning phone for calls and texts. I am delighted and look forward to saving a bundle when I go travelling abroad next month. Very happy with my purchase and with the customer support that I received.

March 17, 2023
Unprompted review
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Reply from eSIM.me

We are very happy to read that you are very satisfied :)

eSIM is a new technology and we are always happy to introduce it and answer questions and provide support to the ones that want to benefit from the advantages of eSIM on their existing devices.

Rated 1 out of 5 stars

Does not work on every phone

The sim card they sent me is not recognized by my phone, even though it should work according to their website.

March 3, 2023
Unprompted review
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Reply from eSIM.me

It seems that you have not installed the free to download eSIM.me APP from the playstore to check the compatibility of your device, before you place an order.

We state this on every product page and require the customer confirm that they tested compatibility via the APP during checkout.

The eSIM.me APP will check for you, if your device is compatible and to which SIM Slots your device allows access to. e.g. if it only allows access to SIM1, the card must be in SIM1 slot.

Anyways, we are happy to take the card back and refund its value.

Just use the return for refund form on our website.

Rated 5 out of 5 stars

Works perfectly

Works perfectly! Used a travel eSim from Nomad and was so much easier to set up for traveling than swapping SIMs.

February 4, 2023
Unprompted review
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Reply from eSIM.me

This is Great!! :)

Rated 5 out of 5 stars

I was unable to get Jio (India) eSIM

I was unable to get Jio (India) eSIM. I requested help from Tech support and received helpful instructions almost immediately. I was able to obtain and used successfully in India.

December 30, 2022
Unprompted review
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Reply from eSIM.me

Our pleasure to help you get Jio eSIM on your device :)

Rated 1 out of 5 stars

Doesn't work with every phone provider that offers esim

They list on their site that it should work with my phone (which I assume it does). But they should be more clear that it does not work with every telecom provider that offers eSim. Simyo in the Netherlands is unable to migrate me to esim using the esim.me product. Spent quite some money, including international shipping, also returning would cost money which I won't get back. So even though I'm unable to use it, I'll keep it just in case my provider supports it in the future.

Update: changed from 2 to 1 star. Also doesn't work with the first "travel" esim service I tried.

Reponse to reply: my experience was that it didn't work at all. There is no guarantee or way to check this before buying and there is no free return policy. In my opinion a product as unreliable as this should offer a free return policy for customers that can't actually use it. The fact that you don't offer this service makes me think you would expect too many returns. Hence the 1 star.

January 4, 2023
Unprompted review
eSIM.me logo

Reply from eSIM.me

Hello,

In regards to your technical issue, we kindly ask you to update to the currently release eSIM.me APP. It does fix your problem.

Thank you for your patience,
Your eSIM.me Team

Rated 5 out of 5 stars

5 minutes to get it up and running

Does what it says on the tin. Worked on my Nokia 2.4. Ordered online, downloaded the app, bought a data and voice e-sim profile and downloaded it to connect. All setup 5 minutes later.

November 2, 2022
Unprompted review
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Reply from eSIM.me

Rock'n'Roll!!

Rated 5 out of 5 stars

It works

It's working great on my phone if you don't want to change your phone them esim.me is your option I would recommend it because it works.

October 1, 2022
Unprompted review
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Reply from eSIM.me

Great review, Simple, short and to the point :)

Rated 5 out of 5 stars

Works on AT&T in the US

Works on AT&T in the US. Don't let AT&T tell you it doesn't work or that you need an AT&T-supplied SIM card. You just need AT&T to provide you the QR code and then follow the eSIM.me instructions. IF IT "DOESN'T WORK" then contact AT&T to fix your device registration. They will need to manually connect the dots on their end with your IMEI (your device), the ICCID (the QR code), and the eSIM ID (on the eSIM.me package). Also, AT&T will not give you anything over the phone. They will mail you the QR code or get one in an AT&T corporate (not reseller) store. Also, super-responsive CS from eSIM.me.

October 22, 2022
Unprompted review
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Reply from eSIM.me

This is a great and helpful review!

It will help others to use the AT&T's eSIMs in the USA!

Thank you :)

Rated 5 out of 5 stars

Great innovation

I am impressed of the ongoing improvement of eSIM.me.
I had one eSIM.me Card in the very beginning of their service. It struggled sometimes, but I imo this is okay, since they created something completely new and you will find out, how difficult their playing field is, when you get in touch with their excellent support.
I received a new card in September and now there was an update of the app and the improvements are just great.
Don't get me wrong, it has already been a decent product back then, but now it is pure gold.
Every carrier I tested works, now. :)
Tested on a Samsung S20 FE.

September 14, 2022
Unprompted review
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Reply from eSIM.me

Our pleasure and thank you very much for sharing your experience with eSIM.me and our team :)

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