I’m extremely disappointed with eSIM Plus. This is not the first time I’ve purchased an internet package from them and after only a few days they claimed all my data was used up — even though I bare... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's a trap. The company bills forever and does not allow cancellations. Chat customer support takes HOURS. Stay far away.
Company replied
I used an internet package in Indonesia and Vietnam. Everything worked perfectly. I had a problem installing the eSIM profile. The support team helped me in literally four minutes.
Company replied
I had some issues with my phone number, but Iris made everything clear, explained the situation well, and helped me fix the problem. She responded quickly and communicated everything very clearly. I’m... See more
Company replied
Company details
- Telecommunications Service Provider
- e-Commerce Service
- Internet Provider
- Internet Service Provider
- Mobile Network Operator
Written by the company
ESIM Plus provides the best mobile data plans that cover 159+ countries and virtual phone numbers for Calls and SMS!
Contact info
V. Kareivių g. 6, 09117, Vilnius, Lithuania
- contact@esimplus.me
- esimplus.me
Breach of guidelines
This is a good company and I will go…
This is a good company and I will go through them again
August 9, 2024
Unprompted review
Reply from eSIM Plus
Hello,
We are grateful to you for such good feedback on our work. We’ll do our best in order to keep the same service level and become even better for the customers.
Best Regards,
Appvillis Team!
Reply from eSIM Plus
Hello,
We are grateful to you for such good feedback on our work. We’ll do our best in order to keep the same service level and become even better for the customers.
Best Regards,
Appvillis Team!
Very good app I love it
August 3, 2024
Unprompted review
Reply from eSIM Plus
Hello,
We are grateful to you for such good feedback on our work. We’ll do our best in order to keep the same service level and become even better for the customers.
Best Regards,
Appvillis Team!
Scam or incompetent. Support is not 24/7 like they claim.
After purchasing a phone number, I get an error message stating “contact support to get verified before you can send messages or make calls.”
I email support and they don’t respond. In app support is broken.
UPDATE:
As you can see, they have replied to this review that the service has been enabled, but it's still not working, and they stopped responding to me again.
Incoming calls are still not working and I'm still waiting for their help via support which they claim is 24/7.
Also. When you go to purchase a phone number, there is a banner that says "CALLS + SMS" However, there is a fine print you have to click on to see that says you cannot send SMS texts to other US phone numbers.
Whoever these Russians are that run this app clearly do not care about their customer service. They take your money and give you a not working phone number, then ask you to email them all this information and photos of ID 1 day later before they will turn it on. Their support emails are not apologetic or understanding. The positive reviews on this website also appear to be fake.
UPDATE 2:
The virtual phone number worked briefly, but then stopped. It currently doesn't work. No refund. They took no responsibility and blamed it on the perfectly working phone used to call the esim number, which doesn't make sense.
July 24, 2024
Unprompted review
Reply from eSIM Plus
Good day!
Thank you for the commentary!
We understand your frustration, and we sincerely apologize for the inconvenience you've experienced.
While we strive to provide 24/7 support, during the peak summer season, some of our team members may be on vacation. This can temporarily impact our response times. We are working diligently to ensure our support is always available and responsive.
We are investigating the issues you've encountered with your phone number activation and SMS functionality. We apologize that you're still experiencing difficulties. We'll investigate further and ensure your phone number functions correctly. Please wait for our response from support.esim@appvillis.com.
We appreciate your feedback and are committed to improving our service and customer experience.
Best Regards, Appvillis team!
The app is really great
The app is really great. Thank you for creating the App
July 25, 2024
Unprompted review
Reply from eSIM Plus
Hello,
We are grateful to you for such good feedback on our work. We’ll do our best in order to keep the same service level and become even better for the customers.
Best Regards,
Appvillis Team!
This app is the best so far,I love it…
This app is the best so far,I love it and works very fine yeah 👍👍
July 24, 2024
Unprompted review
Reply from eSIM Plus
Hello,
We are grateful to you for such good feedback on our work. We’ll do our best in order to keep the same service level and become even better for the customers.
Best Regards,
Appvillis Team!
Best way for getting an instant number…
Best way for getting an instant number their offer is super sweet and I like it’s function
July 20, 2024
Unprompted review
Reply from eSIM Plus
Hello,
We are grateful to you for such good feedback on our work. We’ll do our best in order to keep the same service level and become even better for the customers.
Best Regards,
Appvillis Team!
It's more convenient to use esim…
It's more convenient to use esim nowadays and they offer much cheaper prices than local network service provider. Thanks much ESim Plus. 🤍🙏
July 11, 2024
Unprompted review
Reply from eSIM Plus
Hello, We are grateful to you for such good feedback on our work. We’ll do our best in order to keep the same service level and become even better for the customers. Best Regards, Appvillis Team!
Reply from eSIM Plus
Hello!
Thank you for the positive review and high rating. We hope that the app will be the mark of quality and will do our best in order to live up to your expectations.
Keep track of the updates.
Sincerely Yours,
Appvillis Team!
This sim card is a SCAM!!
This sim card is a SCAM!!! You will purchase one for a convenience store for $30(AUD) only to find out no data is included and you have only purchased a sim with no use to you when travelling the country. DO NOT WASTE YOUR MONEY ON THIS PIECE OF PLASTIC! This minimum you will spend just to get a pip of data is around $40 in total. There is 1000s of much better deals than this obvious tourist trap scam. This is a water if money, do not buy it.
June 8, 2024
Unprompted review
Reply from eSIM Plus
Hello!
Thanks for your feedback.
It’s necessary to understand that the quality of the services provided heavily depends on the price.
This price guarantees you the services that will make your life easier.
We are really sorry for the negative experience you have earned in our app.
Nevertheless, we'd like to learn more about your situation and what exactly happened. Contact us at support@esimplus.me.
Looking forward to hearing from you!
Best Regards,
Appvillis Team!
What a wonderful and beautiful 😍 app to…
What a wonderful and beautiful 😍 app to use keep it up 👍
May 4, 2024
Unprompted review
Reply from eSIM Plus
Hello,
We are grateful to you for such good feedback on our work. We’ll do our best in order to keep the same service level and become even better for the customers.
Best Regards,
Appvillis Team!
This app is most excellent
This app is most excellent. All work normal, without error.
April 10, 2024
Unprompted review
Reply from eSIM Plus
Hello,
We are grateful to you for the high rating. We’ll do our best in order to keep the same service level and become even better for the customers.
Best Regards,
Appvillis Team!
Don’t trust them - it’s not transparent
Actually going through the process to get the eSIM installed is straightforward enough. But I don’t thinner they’re up front enough about the costs - you pay our at least two times: once for the rental package you choose, and then again for a mobile data pancake which isn’t mentioned at all until you’ve paid the rental and you’re committed. It’s not cheap data either. And then you find the concept of coins - I have no idea what they are for but if you want to get renew after a month or whatever your contract is, you have to have 7 coins. No reason given.
And even now two days on I’ve not been able to use it because now apparently (again first tile mention of this) I have to be “verified” - and asked for ID or passport. I sent my driving licence (which works as a uK govt issued ID everywhere) and they are insisting - per their rules which of course are nowhere to be seen) that only a passport for UK citizens will do. Mine has just expired. After about 12 hours, they just stopped replying. It looks good, it’s glossy, slick. But I won’t don’t do this again.
April 8, 2024
Unprompted review
Reply from eSIM Plus
Good day,
Thank you for your commentary. It must be mentioned that the mobile data as well as virtual phone numbers are purchased separately from each other. The virtual numbers balance cannot be used for buying a data plan.
Secondly, the number is rented for a month. The cost of the renewal of the number for the next month is equal to the initial price of the number.
Thirdly, the information on the verification is posted in Privacy Policy in the official website https://esimplus.me/privacy. We'll update the information about the requirements for the documents and the impossibility to use a driver's license.
If you have any questions, feel free to contact us at support.esim@appvillis.com.
Best Regards,
Appvillis Team!
Scams
I have paid, but I cannot make calls or send messages. I can't reach the helpdesk either. Don't waste your money on this nonsens, it's a scam.
March 13, 2024
Unprompted review
Reply from eSIM Plus
Good day,
We are really sorry for the negative experience you have earned in our app.
Nevertheless, we'd like to learn more about your situation and what exactly happened. Contact us at support@esimplus.me.
Regards,
Appvillis team!
There was something definitely wrong…
There was something definitely wrong with the data. As it went down unbelievably quickly
I certainly didn't use 25GB in a week.
March 11, 2024
Unprompted review
Reply from eSIM Plus
We're sorry to hear about your experience with the data usage. It's definitely not what we aim for. We'd be happy to investigate this matter further for you. Please reach out to our customer support team with your account details so we can assist you promptly.
In the words of Tony The Tiger
In the words of Tony The Tiger ; They’re Greeeeaat! Thanks ESim+
March 7, 2024
Unprompted review
Reply from eSIM Plus
Greeeeaat! We're thrilled to hear you're enjoying ESim+! If you ever need anything or have any questions, don't hesitate to reach out. Thanks for your support!
My review
This app is so amazing it’s super fast and easy to use and the support is incredible
March 3, 2024
Unprompted review
Reply from eSIM Plus
Hello!
Thank you for the positive review and high rating. We hope that the app will be the mark of quality and will do our best in order to live up to your expectations.
Keep track of the updates.
Sincerely Yours,
Appvillis Team!
This is the best eSIM I've ever seen.
This is a great eSIM card that works globally, sends and receives short messages and accesses the internet, every iphone that supports eSIM should download this app, it's really convenient.
February 28, 2024
Unprompted review
Reply from eSIM Plus
Hello!
Thank you for the positive review and high rating. We hope that the app will be the mark of quality and will do our best in order to live up to your expectations.
Keep track of the updates.
Sincerely Yours,
Appvillis Team!
Works perfectly
February 25, 2024
Unprompted review
Reply from eSIM Plus
Hello!
Thank you for the positive review and high rating. We hope that the app will be the mark of quality and will do our best in order to live up to your expectations.
Keep track of the updates.
Sincerely Yours,
Appvillis Team!
the best apps to use
February 23, 2024
Unprompted review
Reply from eSIM Plus
Hello!
Thank you for the positive review and high rating. We hope that the app will be the mark of quality and will do our best in order to live up to your expectations.
Keep track of the updates.
Sincerely Yours,
Appvillis Team!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.