Eskuta Reviews 

234
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Absolutely abysmal none existent after sales support. Ware and tear was frustrating with plastic parts eventually vibrating splits and tears. Frequent problems over the last two years saw me con... See more

Rated 4 out of 5 stars

Shortly after my Eskuta was delivered last year and after only one 20 mile perfect ride, my scooter was hotwired in attempt to steal it! Arrangements were made for repairs to be made at my home b... See more

Rated 5 out of 5 stars

As someone who’s never ridden an electric bike before, the Eskuta SX-250 made it super easy to get into! It’s incredibly stable, with controls that feel very natural, Plus, it has enough power for dai... See more

Rated 1 out of 5 stars

I paid over £1600 for this bike but customer services just ignore one’s emails. I have emailed 3 times asking for advise to replace the crank with a shorter length, as due to a hip problem I cannot r... See more

Company details

  1. Bicycle Store
  2. also in
  3. Bicycle Wholesale
  4. Scooter Rental Service

Written by the company

⚡️ The Future Of Urban Motion... www.eskuta.com


Contact info

3.0

Average

TrustScore 3 out of 5

234 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.0

All reviews

(234)

13 reviews in the last 12 months

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Rated 5 out of 5 stars
Eskuta logo

Reply from Eskuta

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with the product and service you received from us.

Thanks for going ‘electric’ with Eskuta.

Rated 5 out of 5 stars

Fantastic service!

Great service!

March 15, 2023
Eskuta logo

Reply from Eskuta

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with the product and service you received from us.

Thanks for going ‘electric’ with Eskuta.

Rated 1 out of 5 stars

I made wrong choice when I was thinking…

I made wrong choice when I was thinking to buy it is no good for me as a delivery man I would not advice a friend for it the battery work only for 10 miles I made £12 for single charge only for delivery and also is to slow maximum 15.5 nah /25 km the speed sometimes block to run I didn't like it at all I had long time experience with motorbikes and scooters this is the worse one

March 16, 2023
Rated 5 out of 5 stars

IM A NEWSAGENT AND BOUGHT MY ESKUTA TO…

IM A NEWSAGENT AND BOUGHT MY ESKUTA TO DO DELIVERYS.WHAT AN AMAZING BIKE.THE TEAM ARE REALY GREAT TO DEAL WITH THEY OFFER A FAST FRIENDLY SEVICE.IT DOES EVERYTHING AS DESCRIBED. THANK YOU GUYS

March 15, 2023
Unprompted review
Eskuta logo

Reply from Eskuta

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with the product and service you received from us.

Thanks for going ‘electric’ with Eskuta.

Rated 5 out of 5 stars

Thought I would take a chance as my…

Thought I would take a chance as my daughter has the older version I have purchased the sx250 delivery was outstanding with tracking all the way, thanks Carl. On another level I dealt with Matt, what can I say a credit to the company very polite and could not do enough and kept every promise. I am having another item shipped tomorrow I will of course update my review. Once again thanks Matt.

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

The Eskuta team pull out all the stops…

The Eskuta team pull out all the stops to make the customer experience as good as it can be. As a business customer, I can't recommend them highly enough. The product speaks for itself (we have 4 now). Our staff love the bikes and the aftersales support and back up is amazing.

March 7, 2023
Rated 3 out of 5 stars

the delivery company information to…

the delivery company information to track. The package was not the right delivery company. I signed up to after ship which you sent me in an email and you used parcel to go so none of the tracking information was correct. It basically said it was still waiting to be collected. i’ve received the parts now from parcel to go. It would be better if you could inform customers in the beginning that you’re going to use them

March 3, 2023
Rated 5 out of 5 stars

I was happy do be sorted out so quickly…

I was happy do be sorted out so quickly and relieved my part within the allotted time I have emailed for another part bur have not received a reply yet hope to here from the company by Monday 6th of March will put another review soon many thanks

February 24, 2023
Rated 3 out of 5 stars

Eskuta Hire service

Been using Eskuta hire to pay service since 5 weeks. Like the idea of hire, but it's more like a fixed term contract of 20 weeks and not hire service because you can't end the hire service when ever you wish.
Atleast they should put a less number of weeks contract instead of 20. So really think carefully before going for a hire contract. They should also start hiring just the battery as I don't wanna buy the bike but I need one more battery to do deliveries, the battery alone costs 490.

February 22, 2023
Eskuta logo

Reply from Eskuta

Yes 20 weeks as per explained to you, clearly stated on the website and as per the contract you were issued with, presumably read and then signed by you. It’s a hire contract with a minimum term simple as that.
Decent idea on the battery bite however which we will give some consideration to.
Many thanks.

Rated 5 out of 5 stars

Outstanding after sales service

I just had to write a review for the team at Eskuta, they are so helpful and nothing is to much trouble. It is rare these days to get any after sales care but Eskuta are so helpful. We had an indicator issue and it was sorted in minutes, thank you Eskuta.

February 15, 2023
Unprompted review
Rated 5 out of 5 stars

Had my e-Skuta approx 4 months now

Had my e-Skuta approx 4 months now. Absolutely delighted in every way possible and saves me about £30 a week not using my car. Total 100% recommend one to anyone in doubt about them. Sheer fun and no slouch.
Proper lights as well. Simply a dream getting from A to B, pretty fast. Best money I ever spent

February 14, 2023
Unprompted review

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