this might seem a bit weird posting 5 stars after the company sent me the wrong part. BUT!! i value great customer service and the person i spoke to in Birmingham was onto a cal with me within minutes... See more
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First item arrived broken, but wasn't obvious until it was fitted. However, support team contacted me straight away and sorted the issue very quickly. Very good customer support. Thank you.
Company replied
Amazing experience. Ordered the wrong part at First, but then the team was extremely happy to replace it. Thank you espares
Excellent website that guarantees delivery of correct parts for my car. Only downside: distribution center located in France, shipment took longer than I expected to be delivered.
Company details
About eSpares Deutschland
Written by the company
eSpares gibt Ihnen das nötige Fachwissen, um Ihre Geräte selbst zu reparieren
Wir haben uns auf den Verkauf von Ersatzteilen für Haushalts- und Gartengeräte spezialisiert und gehören, mit mehr als 2 Millionen Ersatzteilen von über 2000 Herstellern, zu den europäischen Marktführern.Entdecke unseren YouTube Channel, für hilfreiche Tutorials und Diagnose Videos YouTube . Viele weitere Tipps bekommen Sie auf unserem Blog oder auf unserer How-To Seite, auf der wir Ihnen helfen, Ihre Geräte einfach und kostengünstig selbst zu reparieren.
Contact info
Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom
- kontakt@espares.de
- espares.de
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Fast delivery and good product…
Fast delivery and good product description
received wrong part
received wrong part. no respond. no answer to my mails.
Very fast delivery
Great replacement part
Great replacement part, fast delivery. Saved my coffee machine.
Very fast and good
Top Performance
Product and delivery ok
Better search engine as origin supplier
Find my spare parts in few minutes. And had a choice of several models. GORENJIE web store nearly no help.
Good quality good price fast service…
Good quality good price fast service what more can I say
Spare part was broken
- Spare part was broken: bad packaging
- Order at eersatzteile.de, but company is in England (e.g. problems due to Brexit in the future?)
- Mails in bad German
- Shipping with DPD: usual problems that DPD / UPS etc. come only on weekdays and the undelivered packages are not stored in stores nearby for pickup: shipping via DHL would be better
- It took a lot of emails to return the package and get the money
- It took 2 weeks for the refund
- very good: I got the whole money back
wrong shipment details delivery takes…
wrong shipment details delivery takes much longer that writen on the site
Quick delivery & Got what I ordered
Quick delivery to my flat in Hamburg. Spare part for Gorenje oven works perfectly. Thank you.
Spare part washing machine
I had to replace the "Mainboard" of my washing machine after that one was broken. I easily found the needed spare part on the website and I double checked with the compability checker on the web site. The part came within 3 working days (shipment to Germany). After a quick installation the machine is working fine again. Good website, parts are easy to find, absolutely no problems with the payment, quick shipment.
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