espayoequestrian.com Reviews 162

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, noting the helpfulness and responsiveness of the staff, who often go above and beyond to assist with orders and product inquiries. The products are frequently described as high quality and as described, with many appreciating the wide selection available. Reviewers also highlight the fast and efficient delivery service, often receiving their orders quickly and beautifully packaged. However, some customers experienced issues with product quality, receiving items with minor defects like paint chips or rough finishes, which the retailer attributed to production tolerances. A few other people also felt that customer service was unhelpful when trying to find the correct sizing for products, leading to dissatisfaction.

What people talk about most

Product

Customers had positive experiences with product quality, often describing them as high quality, beautiful,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting excellent and fantastic... See more

Service

Reviewers mention positive feedback about service, with many customers consistently praising the excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the super fast and quick... See more

Order

Users describe positive interactions with order, highlighting quick delivery and excellent customer service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered from Espayo a few times now and I am always so pleased! The delivery is fast and packaging is beautiful. I had been trying to get a samshield helmet for ages, other suppliers had told me 12 we... See more

Rated 5 out of 5 stars

Super fast delivery. We had to email regarding our order as we were worried it might not make it in time. First class customer service who followed through on their promises that our order would arriv... See more

Company replied

Rated 5 out of 5 stars

Amazing guy who looked after me and fitted my Sam Shield hat, really knowledgeable. Would 100% buy from Espayo Equestrian again. 10/10 and the Pomeranian was too cute as well!!!

Rated 5 out of 5 stars

Brilliant customer service, nothing too much trouble! Tried multiple styles & brands of helmets all in one stand at Your horse love and ended up buying a stunning Kask helmet! Will return again!


Company details

  1. Equestrian Store

Written by the company

At Espayo we specialise in sourcing and stocking the best equestrian products in Europe. Many of the brands we carry are exclusive to Espayo Equestrian in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great shop

Always great service and good quality brands! Very knowledgeable staff who are always happy to help with anything. My first go to whenever I want to buy something!

February 8, 2025
Rated 1 out of 5 stars

Sent the wrong Item

Sent the wrong Item. After multiple calls and emails over the past 2+ weeks still have not heard back on how to send the items back for a refund. The would not order from this company, customer service is non existent after you make a purchase.

January 22, 2025
Rated 5 out of 5 stars

Ordered the hat

Ordered the hat, came very quick (few days later) in great condition, in a nice box/packaging.
Normally ordering from else where they say like a 3-6week wait, I think mine came within like 4 or 5 days which was super quick considering.

Would order again, very simple to do on the website, options to pay debit or credit card so very simple.

Got free delivery which considering the price of the hat I was thankful for! Other sellers add postage on an already expensive item.

Arrived in pristine condition- 5stars from me!

January 22, 2025
Rated 3 out of 5 stars

Sizing guide is inaccurate

Sizing guide is inaccurate. I ordered the same size I do in nearly every pair of riding pants and the size 44 ordered looked like it was for a child. The material feels great I wish the size was correct. They run very very small.

January 9, 2025
Rated 5 out of 5 stars

Great present

Loved buying for showjumping mad brother who rides showjumping mad horses and has showjumping mad grooms however he said the tie was perfect so pleased I got it from from espayo

December 2, 2024
Rated 5 out of 5 stars

Such a pleasure buying from this store

Such a pleasure buying from this store. I’m in the US and it’s hard to find a riding backpack my daughter loves and most stores were almost $100 more than this one. They also shipped it out immediately. What a pleasure to shop with them. Thank you and happy holidays!

December 10, 2024
Rated 5 out of 5 stars

Samshield

Placed the order at HOYS and was promised delivery on or before 14th December. My item arrived on 13th. I did receive an email to advise of delivery the day before. All arrived as promised so very happy.

December 11, 2024
Rated 5 out of 5 stars

Great products and amazing service

Amazing service from Jack and Liz. At very short notice they helped fit a saddle and bridle for our new horse. Despite the dreadful weather (snowing and very cold), they spent time with my daughter after school making sure the saddle fitted her properly and her new horse. The quality of the Bruno Delgrange saddle and bridle is lovely with the saddle providing the right amount of support and comfort for show jumping, especially as she's making the transition from ponies to horses. Amazing service and great quality products including saddle pad, half pad, girth and martingale. Jack and Liz are a great team, they didn't rush us despite the dreadful weather.

December 2, 2024
Rated 5 out of 5 stars

Amazing service.

Amazing service.
I had ordered the wrong size and Jack went out of his way to make sure the Jods were changed. He arrived at my house.
Jack you are amazing.
Thank you so much
Xx

December 3, 2024
Rated 5 out of 5 stars

Excellent!

Excellent customer service and happy to answer all my questions. Delivery was quick and easy and will be buying more from this company.

November 26, 2024

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