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espayoequestrian.com Reviews 162

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TrustScore 4.5 out of 5

4.7

Equestrian Store
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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, noting the helpfulness and responsiveness of the staff, who often go above and beyond to assist with orders and product inquiries. The products are frequently described as high quality and as described, with many appreciating the wide selection available. Reviewers also highlight the fast and efficient delivery service, often receiving their orders quickly and beautifully packaged. However, some customers experienced issues with product quality, receiving items with minor defects like paint chips or rough finishes, which the retailer attributed to production tolerances. A few other people also felt that customer service was unhelpful when trying to find the correct sizing for products, leading to dissatisfaction.

What people talk about most

Product

Customers had positive experiences with product quality, often describing them as high quality, beautiful,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting excellent and fantastic... See more

Service

Reviewers mention positive feedback about service, with many customers consistently praising the excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the super fast and quick... See more

Order

Users describe positive interactions with order, highlighting quick delivery and excellent customer service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered from Espayo a few times now and I am always so pleased! The delivery is fast and packaging is beautiful. I had been trying to get a samshield helmet for ages, other suppliers had told me 12 we... See more

Rated 5 out of 5 stars

Super fast delivery. We had to email regarding our order as we were worried it might not make it in time. First class customer service who followed through on their promises that our order would arriv... See more

Company replied

Rated 5 out of 5 stars

Amazing guy who looked after me and fitted my Sam Shield hat, really knowledgeable. Would 100% buy from Espayo Equestrian again. 10/10 and the Pomeranian was too cute as well!!!

Rated 5 out of 5 stars

Brilliant customer service, nothing too much trouble! Tried multiple styles & brands of helmets all in one stand at Your horse love and ended up buying a stunning Kask helmet! Will return again!

Company details

  1. Equestrian Store

Written by the company

At Espayo we specialise in sourcing and stocking the best equestrian products in Europe. Many of the brands we carry are exclusive to Espayo Equestrian in the UK.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Returns

I recently bought some leggings which were to small and wanted to return them for a different size and everyone was super helpful with getting them swapped and they arrived in 4 days. Would highly recommend

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Bought my daughter a show jacket. Communications were fantastic and delivery very quick even in the run up to Christmas. The jacket was packaged beautifully in a box and included coat hanger and jacket bag - it really felt like the luxury item it was. Sadly it was too small so we ordered the next size up. I returned the smaller size and received a refund the next day. Superb customer service all round!!! Will definitely use again.

December 27, 2021

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