Espresso Dolce Reviews 130

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

There are not enough words to express how wonderful the Espresso Dolce experience has been for us. We purcased a Gaggia Anima Prestige at the store this past fall and required some warranty work only... See more

Company replied

Rated 5 out of 5 stars

We were looking to upgrade from our Delonghi Magnifica S but couldn't really tell from searching online what the true plus value of a 1000$ vs. 2000$ vs. 3000$ (vs. even 8000$!) super automatic espres... See more

Company replied

Rated 5 out of 5 stars

After 5 years and nearly 7,500 coffees our espresso machine stopped working. The good folks at Espresso Dolce took a look at it and made a quick adjustment - the problem was resolved. Since we had i... See more

Rated 5 out of 5 stars

This will be a short review. TOTALLY AWESOME!!! We purchased a super automatic expresso unit on-line. We live on Vancouver Island. Shortly thereafter, we enquired if we could return the unit a... See more

Company details

  1. Kitchen Supply Store

Information provided by various external sources

Espresso Dolce is your one stop shop for quality espresso and coffee makers, accessories, beans, and supplies. Uniquely styled and European Imported.


Contact info

4.9

Excellent

TrustScore 5 out of 5

130 reviews

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Rated 4 out of 5 stars

The staff were attentive and…

The staff were attentive and knowledgeable in assessing the problem with my machine. If the turnaround time for the machine repair was more timely, the rating would have been 5 stars.

I have been a repeat customer because of the staff, products available and competitive pricing.

November 25, 2020
Espresso Dolce logo

Reply from Espresso Dolce

Thank you so much for the review and feedback, I wish we can do better on repair time, we will work on that to address it, but with people calling sick and all things considered, it's sometimes tough
Thank you for your business

Rated 5 out of 5 stars

A friend made me an excellent coffee…

A friend made me an excellent coffee with beans from Espresso Dolce. Later we went to the Langley store which was in a strip mall and looked very unassuming. I only came for the beans so we ignored the serious-looking coffee machines on display, in the front. We got to have a look at the humungous coffee roaster and boxes of freshly roasted beans in the back. The price for a bag of fresh beans was reasonable; then the manager gave us each an extra bag on the house, which was very kind. While drinking my morning coffee just now (with fresh ground Espresso Dolce beans), that reminded me to write this review. In short the place is friendly, professional and the coffee is excellent. Highly recommended by this senior!

October 31, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Really prefer the welcoming knowledgable service technicians and other staff. Try this place versus going to Competitors in the same area. Worthy of my repeat business.

October 19, 2020
Rated 3 out of 5 stars

My machine broke down within the first…

My machine broke down within the first 2 months and it was serviced very quickly which i was happy about but when i called back to ask what was wrong with the machine- no one returned my call.

When i first purchased the machine the salesman was very helpful and we had a great conversation about travel and the history of coffee.

The beans are amazing.

October 15, 2020
Rated 5 out of 5 stars

Expert advice, super knowledgeable

We were looking to upgrade from our Delonghi Magnifica S but couldn't really tell from searching online what the true plus value of a 1000$ vs. 2000$ vs. 3000$ (vs. even 8000$!) super automatic espresso machine would be. Amin took the time to walk us through the relevant differences and helped us make the right choice. A month out we are so happy with our machine/anniversary gift - if coffee is an important part of your life you can get good guidance here.

October 3, 2020
Unprompted review
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Reply from Espresso Dolce

We very much thank you for the review and we appreciate your business

Rated 1 out of 5 stars

Part

Yes, it was Exactly what I was looking for thank you

September 25, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent as usuall

Excellent as usual

September 4, 2020
Unprompted review
Espresso Dolce logo

Reply from Espresso Dolce

Thank you my freind, we as usual we appreciate your business

Rated 5 out of 5 stars

Excellent Prompt service

Excellent Prompt service - I went to an other well know coffee machine seller just prior to visiting these guys - the other place claimed they likely could not help me as they felt they could not get parts for my brand. They also said they could not even look at it for another 3 weeks......???

Dolce took my machine right away - seemed to know exactly what the problem was - had parts in stock and got my repaired machine back to me in 1 wk - which was even sooner than they told me when i dropped it off. Machine is working great now with no problems. So I am very happy with their service and have already recommended them to friends with similar machines. They will get my business going forward.

August 30, 2020
Unprompted review
Rated 5 out of 5 stars

Love this place!

These folks are the best and now I always buy our coffee beans here. Their coffee beans are exceptionally fresh, high quality and well priced. I have learned to shop for beans as needed (don’t need to stockpile!). Also we bought our espresso machine and grinder here and service (and maintenance service) has been awesome and their prices are competitive. I don’t need to buy from big box when I can buy local from true coffee experts :). Thanks Espresso Dolce and see you soon when I run out of beans!

August 12, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent and very patient telephone…

Excellent and very patient telephone service in helping me to make a decision about a new coffee machine. This was in keeping with my past experience in having our previous coffee machine serviced at Espresso Dolce.

July 27, 2020
Unprompted review

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