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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the products, highlighting their top-class quality and effectiveness. Many people report positive results, such as diminished wrinkles, fading dark spots, and smoother, hydrated skin. Consumers appreciate that the products feel good on application, are not oily, and often last a long time. However, some customers experienced issues with their orders, including products arriving damaged or not being received at all. There were also instances where orders were accepted for unavailable items, leading to unexpected refunds without clear explanations.

What people talk about most

Product

Reviewers mention positive feedback about product quality and effectiveness. Many customers praise the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the products, with many... See more

Order

Customers had ambiguous experiences with their orders. Some reviewers found the ordering process extremely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Your customer service is helpful I have informed you several times by email that the last time I ordered 2 out of 5 jars of cream, they were chewed up, almost dried out and unusable. It was probably... See more

Rated 3 out of 5 stars

Extremely easy to order, but currency converter for overseas customers would be appreciated as last minute price hike can be a killer.

Rated 5 out of 5 stars

Essence of Argan produces top-class products. They keep us informed as to the status of our order. When the order is unable to be fulfilled for whatever reason, they are quick to refund our purchase m... See more

Rated 5 out of 5 stars

This is my 2nd order of 3 jars.. amazing product, I stopped all my other facial products, with exception of my Clinique moisturizer & soap….. just to see if it worked.. my laugh lines started get... See more


Company details

  1. Cosmetic Products Manufacturer

Written by the company

Essence of Argan is an American-French-Moroccan, cosmetic company with offices in Miami, FL. Our goal is to share this miraculous 100% Pure Moroccan Argan oil


Contact info

3.8

Great

TrustScore 4 out of 5

286 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Company runs a scam

Company runs a scam. offers a "free" trial. Hidden in terms a negative billing scam that locks you in to hundreds of dollars a month unless you find a way to contact them in a short window from trial order date. Order never arrives in time.

March 26, 2023
Unprompted review
Essence of Argan logo

Reply from Essence of Argan

Hi ,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904

We are looking forward to hearing from you.

Rated 1 out of 5 stars

Total scam

Total scam: ordered a free trial, didn’t like the product and called to have subscription (that you start the moment you give your credit card) cancelled- they said I had two options :1. Pay 9.99 usd return fee + shipping cost to return the sample 2. Pay $29.99 usd to keep the product and cancel subscription. There is no mention of the option 1 cost related on their website. I called them on it and they waived the 9.99 return fee but I am still having to pay to return the sample. TOTAL SCAM STAY AWAY. The oil smells bad anyway and I found it too greasy

April 22, 2023
Unprompted review
Essence of Argan logo

Reply from Essence of Argan

Hi ,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904

We are looking forward to hearing from you.

Rated 5 out of 5 stars

Perfect for nourishing

Love that this product works perfect on my skin, hair and nails. This product helps my skin to improve its texture and tone.

The product feels luxurious and hydrating when you applied. It absorbs quickly and doesn't leave any greasy residue. Since I started to use this product, my skin looks more hydrated, brighter, and more radiant. I would definitely recommend this product to anyone looking for a high-quality facial serum.

April 18, 2023
Unprompted review
Rated 1 out of 5 stars

Wasn't what was advertised on the ad…

Wasn't what was advertised on the ad completely different

January 3, 2023
Essence of Argan logo

Reply from Essence of Argan


Hi ,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904

We are looking forward to hearing from you.

Rated 3 out of 5 stars

My package was missing an item and was thrown on the porch damaging it

I love the product. However, when I received the package there was an item missing. The package was also thrown on the porch and not put in the mailbox. The package was damaged as a result.

December 27, 2022
Essence of Argan logo

Reply from Essence of Argan

Hi ,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904

We are looking forward to hearing from you.

Rated 1 out of 5 stars

Your company sucks I never received…

Your company sucks I never received anything from your company like it says I did but, you certainly took my money didn't you!!??

December 27, 2022
Essence of Argan logo

Reply from Essence of Argan

Hi ,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904

We are looking forward to hearing from you.

Rated 1 out of 5 stars

Scam, scam, scam! Do not buy.

If I could give 0 stars, I would. As more than 50% of reviews say, THIS IS A HUGE SCAM!!! Stay far, far away from them. Once you accept the promotional 1 ounce of oil, you are then somehow set up with a monthly subscription which you have to cancel within a certain period of time, and also return the product. They supposedly send you an email with this information, but I did not get it. When you contact them to ask about unrecognized transactions ($100+ USD each), they tell you that all they can do is cancel your 'subscription' because the time has passed to give a refund.

February 20, 2023
Unprompted review
Essence of Argan logo

Reply from Essence of Argan


Hi ,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904

We are looking forward to hearing from you.

Rated 5 out of 5 stars

Best Products I Have Ever Used!

I came across this brand on TikTok and I thought I’d give it a try. I’m BLOWN away how amazing it is! I suffer from dry patches not just on my face but on my hands and heels. Essence of Argan Oil literally worked instantly. The application was not heavy and it was not greasy and absorbs effortlessly into your skin. The smell is pleasant, natural and not overpowering. I will not use anything else to moisturize. Even better you only need a very small amount so it lasts a really long time! I’ll never get another brand. Fan for life!

March 28, 2023
Unprompted review
Rated 5 out of 5 stars

The difference REAL argan oil can make

I didn`t think that argan oil could transform my skin so quickly! I see an outstanding difference in the quality of the drugstore oil compared to the one Essence of Argan sell. Well....it`s really worth the price. I use it as a night moisturizer, to enhance my body lotion and as a hair oil. I love it - it supremely hydrates and repairs the skin and hair. Would totally get another skincare product from them!

March 20, 2023
Unprompted review
Rated 5 out of 5 stars

False Advertising

I was conned into believing I was getting a Free (paying only postage) sample of Essense of Argon to try.
I was charged postage but didn't receive anything.
However, 2 weeks later without my consent I was billed for $159 using the same authorisation details given for the sample. Even my bank, which I advised on the same day the debit came through, have been unable to obtain reimbursement.

February 12, 2023
Unprompted review
Essence of Argan logo

Reply from Essence of Argan


Hi ,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904

We are looking forward to hearing from you.

Rated 1 out of 5 stars

What a scam!

Ever tried to get out of a time-share presentation? If you enjoyed that, you'll love Argan.

Ordered a 'trial' December 10. Cancelled the trial same day by e-mail. Apparently they sent an email back saying they don't accept email cancellations. And why do you think they make you phone? Cue the hard sell, and no written record. How convenient.

They continued to send for three months despite additional attempts to cancel. They even sent another bottle after they had sent an email confirming that they had cancelled the subscription.

And the money-back guarantee? It's a scam too. They can keep sending you bottles, and for each one you need to send it back - but only after phoning them to get an RMA number, and paying for it to be sent back, and then having a 'return' fee deducted when they never should have charged anything in the first place.

It was very interesting talking to them. Normally when you talk to an online merchant about a chargeback through your credit card, they immediately become reasonable. Not Argan. They just double down and say they've got lots of experience fighting back against customers - that's maybe the only thing that's true!

Update after company response - I had called and talked to the company prior to placing the review, and they had every opportunity to make things right. It seems their business model is to offer a low-cost trial to get your credit card, then send costly monthly subscriptions and make it as hard to cancel as possible. Then when people complain, they will offer a one month refund (but only if you pay to send back what you didn't order, and if they admit to receiving the package back). Meantime that let's them keep all the money from the months they refused to cancel the subscription. I've looked into them more since the review, this company is operating on a very large international scale, with unhappy unwilling 'customers' in Canada, Australia, New Zealand, USA, and many other companies. My next stop I think is our small claims court - it needs to be something where it costs the company real money and they can't tilt the whole thing in their favour.

February 18, 2023
Unprompted review
Essence of Argan logo

Reply from Essence of Argan

Hi ,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904

We are looking forward to hearing from you.

Rated 1 out of 5 stars

SCAMMER'S & RIP OFF'S.

I am in Australia and these people are disgusting thieving vultures!
Signed up for a small trial sized bottle and the f#####s have taken me for a massive ride of being ripped off.
Initial Price of Trial was 1$19.52 plus Currency Conversion $0.59 on 22-12-2022. I did receive this bottle, however no invoicing, no receipt, so no way of contacting them, until I did a Goggle Search and found this page.
05-01-2023 they withdrew $163.18 plus Currency Conversion of $4.90.
Next Withdraw was 21-01-2024 of $169.99 plus Conversion of $5.10 which all totals to $420.89
I am on an Old Age Pension, I cannot be affording to be paying all of this for one bottle of TRIAL Argan. Over-drafts have also had to come out of my Account. How can people do this to the unsuspecting, they are rip off's and don't care who they hurt. I am hurting big time.
This i being reported to the Fraud Squad, My Bank at Heritage, and Consumer Affairs.
I have also noticed that every reply they have given back to Reviews, is exactly the same.
I WANT MY MONEY BACK,, I have not received these products, except for a TRIAL bottle. DO NOT TAKE ANYMORE MONEY OUT OF MY ACCOUNT.

You write the same reply back to everyone, and yet do nothing about the problem.
I contacted your Customer Service, who inturn says they don't handle this sort of thing, so why are they called Customer Service.

I will continue to post my BAD experience on Face Book and wherever so as every one know the SCAMMERS that you are, so every advertisement you write, I will be there.

I have asked for my so called SUBSCRIPTION to be cancelled.

January 5, 2023
Unprompted review
Essence of Argan logo

Reply from Essence of Argan

Hi ,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904

We are looking forward to hearing from you.

Rated 1 out of 5 stars

Scammers and liars & thieves oh my!

I am in NZ and these people are disgusting thieving vultures!
Signed up for a small trial sized bottle and the f#####s sent a "confirmation" email with terms & conditions snuck in right at the bottom stating that you have 14 days to trial it and after then you will be charged full price. Who scrolls to the bottom of a confirmation email? Nobody, especially when it's not made clear it also contains Ts & Cs.
Spoken to a customer service rep twice and she was a rude arrogant b###h who would just talk over me without letting me get a word in and read off her script that I agreed to the Ts & Cs.
I did not agree to those Ts & Cs at the time of purchase which is when they should be made clear! And I haven't even received any product so how the hell can I try it & agree to continue?
$185 these thieving scumbags took from me!
I will be fighting this tooth & nail, going to call the bank and Consumer Affairs tomorrow. Anyone else in NZ had this issue?
Grrrrrrrrr 😡😡😡😡

January 12, 2023
Unprompted review
Essence of Argan logo

Reply from Essence of Argan

Hi ,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

USA: (+1) 305 859 4493
CA: (+1) 305 859 4493
UK: (+44) 1905 677511
SG: (+65) 3138 2261
HK : (+852) 3001 6112
AU: (+61) 2 8776 3353
NZ: (+64) 9 886 4904

We are looking forward to hearing from you.

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