Customer service is amazing, they get straight to the point and help you right away. I just started dutasteride to deal with my pesky crown thinning and they were quick to answer any doubts I had conc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy and helpful website. The team at Essential Clinic seem to really care about my health and wellness now and in the future. I am very glad that I came to realize that there is help for my ED proble... See more
There is literally nothing you guys could have done better. I am so impressed. The responsiveness, the professionalism, the speed of shipping were all top notch.
Interaction is professional and i feel they take time to analyze every case . I always got a quick and professional reply to my questions . I would definitely recommend Essential Clinic to friends if... See more
Company details
Written by the company
We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home. Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval. To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil. To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis). We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.
Contact info
400-119 14th St NW, T2N 1Z6, Calgary, Canada
- essentialclinic.ca
4.7
Excellent
823 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Questions are always answered quickly and efficiently plus delivery is on point
June 1, 2026
Unprompted review
Amazing!
Process is simple. Staff is trustworthy. They care about their patients. From the initial intake info to the pharmacy and everyone in between, you will feel taken care of.
May 20, 2026
Very reactive
Very reactive, very easy to contact and make modifications
May 28, 2026
Unprompted review
Would definitely recommend
Super responsive. Easy to understand. Easy to use. It really feels like they value their customers
January 5, 2026
Unprompted review
Good experience
May 18, 2026
Unprompted review
Great service!
May 10, 2026
Unprompted review
Havnt tried it yet but have the stuff…
Havnt tried it yet but have the stuff you could need and 2 in 1 is a great idea. Fair price and fast shipping
April 24, 2026
Unprompted review
I wish this service was more proactive…
I wish this service was more proactive with refills and renewing prescriptions. It was also difficult to understand why Essential was no longer covered by my insurance.
March 20, 2026
Unprompted review
Reply from Essential Clinic
Hi Mike,
Thank you for taking the time to share your feedback! We’re sorry to hear that parts of your experience didn’t feel as smooth as they should have.
We want to clarify that your refills are already being processed automatically every three months, as your subscription is currently active. If you ever wish to adjust the timing of your refill schedule, just let us know and we’ll be happy to accommodate that change.
As part of our standard process, our team sends a follow‑up message about one day before each refill is prepared to let you know it’s being processed. Our team also reaches out ahead of any required prescription renewals to help ensure there are no interruptions to your treatment.
Regarding the insurance concern, our pharmacy team reached out via your account portal in March 2026 to provide additional information. They confirmed that future refills should process without issue, and that reimbursement should be accepted moving forward when you submit the receipt enclosed with your shipment to your insurance provider.
We truly appreciate your feedback and will continue working to make your experience as seamless as possible.
Please don’t hesitate to reach out at any time with any questions or concerns. We’re always here to assist!
Very fast and responsive clinic.
April 8, 2026
Unprompted review
Experience is exceptionally great
April 5, 2026
Unprompted review
I've had a great experience with…
I've had a great experience with Essential Clinic! Feedback and service are fast and reliable! Been with them for more than a year, and I highly recommend them!
April 5, 2026
Unprompted review
The doctors are very helpful and the…
The doctors are very helpful and the team really cares for you. I love this company, im gonna be a long time subscriber.
March 31, 2026
Unprompted review
The whole experience was good
The whole experience was good. Inside and outside of the bedroom
June 24, 2025
Get what you need
Proper process for ordering and delivery. The product was really effective and risked according description (and much better than similar product from another company I've tried).
March 24, 2026
Unprompted review
It's easy and quick
It's easy and quick. The health professional are quick to respond and answers all my questions
March 23, 2026
Unprompted review
Tehy are consistent and Ive never had…
Tehy are consistent and Ive never had issues before with them
March 17, 2026
Unprompted review
Its my 2nd time with them( I was…
Its my 2nd time with them( I was inconsistent in administering the treatment.They did not disappoint then and they have not disappointed now.Very fast delivery as well.
March 17, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.